John Brooks | Page 7

Nissan of Elk Grove responded

Thank you for the 5-star review! We are pleased to hear that your check-in experience was quick and efficient and that your vehicle was completed right on schedule. Delivering organized, timely, and dependable service is a priority for our team, and it is rewarding to know your visit reflected that commitment. We truly appreciate your trust and support!

Nissan of Elk Grove responded

Thank you for sharing your experience! We’re pleased to hear that your Nissan Rogue recall visit was handled efficiently and that the additional support with the loaner vehicle and tire rotation helped make your experience more convenient. We appreciate your trust and look forward to helping you again in the future!

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We’re glad we were ultimately able to identify and address the concern with your Rogue, though we understand your frustration with the number of visits it took to get there. Your feedback is truly valuable, and we will strive to improve our diagnostic process and efficiency moving forward. We appreciate your patience and your trust in us and hope we can continue to be of service to you in the future!

Nissan of Elk Grove responded

Thank you for your kind feedback. We’re very pleased to hear that you were happy with the service and that your vehicle was completed on time and returned to you in great condition. Providing a smooth and reliable experience is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need us.

Nissan of Elk Grove responded

Thank you for taking the time to share your experience. We’re pleased to hear you received such great service and that our team made the process smooth from start to finish. We especially appreciate your recognition of John Brooks, as he takes pride in keeping customers informed and making sure their service needs are handled efficiently and professionally. We value your support and look forward to continuing to take care of you and your vehicle at Nissan of Elk Grove.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad the team was able to explain everything in a straightforward way that made the process easy to follow, and that you felt the pricing was fair and reasonable. We appreciate you taking the time to leave feedback and look forward to assisting you again when you need us.

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear John Brooks provided excellent service and took good care of you during your visit. At the same time, we’re sorry to hear about the condition your vehicle was returned in after service. That is not the standard we aim to uphold during a service visit, Your feedback is important, and we’ll be reviewing this with the team to make sure it’s addressed and improved going forward.

Nissan of Elk Grove responded

Thank you for the kind words. We’re glad to hear you’ve had such a great experience with your Nissan Rogue service and that our team has consistently taken good care of you. We truly appreciate your support and look forward to seeing you again.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.