John Brooks | Page 6

Nissan of Elk Grove responded

Thank you for your feedback. We’re sorry to hear your concerns about the brake condition and the lack of documentation during prior service. We understand how important clear communication and proper inspection records are, especially for safety-related items. We will review this with our team and if you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thanks for the 5-star review! We are really proud to hear that our staff continues to go above and beyond and provide such high-level service and that you had everything you needed while you waited. We be sure to welcome you back with more attentive service and care!

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad everything was handled in a timely manner and that the service worked out well for you. It’s good to hear Jon stayed on top of things and kept you updated along the way. We appreciate you stopping by and hope to see you again in the future.

Nissan of Elk Grove responded

Your 5-star review means a lot to the team and we are so glad that you left your visit feeling supported and well taken care of! We always aim to provide high-level service and it's great to know our team continues to deliver just that. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

We truly appreciate you for sharing your experience and stopping by for service. Glad to hear the oil change and alignment went smoothly and thoroughly handled as we always want every visit to feel taken care of. We're always here to assist with your vehicle needs and look forward to seeing you again next time!

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our team and that your repairs were completed in a timely manner. We also appreciate you pointing out the missed vehicle wash after service, your input helps us improve, and we value you bringing it to our attention. Please feel free to reach out to service management if there are any current or lasting concerns you may have and we would love to help!

Nissan of Elk Grove responded

Thank you for sharing your experience. It’s great to hear everything went smoothly and that John was able to clearly explain your vehicle’s needs while guiding you through the service process. Having someone knowledgeable who can break things down in an easy-to-understand way makes a big difference, and we’re glad that came through during your visit. We appreciate your feedback and look forward to helping you again when you need us.

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear you felt well taken care of by the team and that the overall environment added to your experience. It’s great knowing the lounge amenities helped make your visit more comfortable while you waited. We truly appreciate your support and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear your experience with our service team at Nissan Elk Grove has earned your confidence and that you felt well taken care of during your visit. Providing a consistent, reliable level of service is very important to us, and it means a lot to know you plan to return in the future. We appreciate your support and look forward to assisting you again whenever you need us.