John Caruso | Page 29

Outstanding Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven' Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven't had anything but positive experiences with all of them. Definitely recommend. More

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My Ganley Experience Mr. John Caruso continues to provide exceptional customer service. As expected "My Ganley Experience" was one filled with knowledge, patience and unde Mr. John Caruso continues to provide exceptional customer service. As expected "My Ganley Experience" was one filled with knowledge, patience and understanding. Mr. Caruso was prepared for my arrival, he did research on the vehicle I wanted prior to my arrival, the car was detailed and ready when I got there cutting down my in the showroom time. The showroom was warm and inviting, the general manager, Frank was certain to greet me and Mike had me out of finance in no time. John had everything prepared and ready for me. My family and I are repeat customers and we will continue to purchase from Ganley. More

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Professional Organization This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real prof This will be the 6th BMW that I have leased or purchased from Frank Steffen or a member of his team. Each and every member of the team is a real professional. John and Frank worked very hard to find the perfect match for my BMW requirements... By the way I live with 5 miles of another BMW agency but drove over 30 to do business with Frank and his team. The BMW Genius John Cordell, showed me all the technology available at my finger tips... this is a truly fantastic addition to the BMW Westlake delivery process. More

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Exceeded All Expectations, Pleasure to work with! John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as John, Nate, and Mike all did an excellent job in helping my wife and I purchase our first BMW X3! The whole staff there is very kind and welcoming, as well as informative. The facilities are top notch! Such a great car for a great price! This won't be the last BMW we purchase from BMW of Westlake. We are clients forever now. More

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BMW of Westlake John Caruso was my client advisor at BMW of Westlake. John helped me with my selection of a new BMW. He took me on a test drive and thoroughly expla John Caruso was my client advisor at BMW of Westlake. John helped me with my selection of a new BMW. He took me on a test drive and thoroughly explained the car's features. John knows his products well and he also explained lease and purchase options. I had an excellent shopping and buying experience and John is a true professional. The entire team of BMW of Westlake were excellent to deal with. I highly recommend this dealership. John K. More

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Best Experience Ever at a Car Dealer! We wanted to surprise our daughter with a new BMW for her birthday. WE had the best experience EVER at a car dealer. We are Lexus folks and LOVE tha We wanted to surprise our daughter with a new BMW for her birthday. WE had the best experience EVER at a car dealer. We are Lexus folks and LOVE that brand but after this, WE just might crossover! Not only did they give us a great deal but the sales person John Caruso was super helpful, friendly and knowledgeable. The other people there were great as well. Nothing but high marks for BMW of Westlake. More

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Class and Professionalizm New to BMW. I can't say enough about the level of service. John Caruso invested the better part of an afternoon reviewing inventory and options, and New to BMW. I can't say enough about the level of service. John Caruso invested the better part of an afternoon reviewing inventory and options, and ultimately paired me with the model and upgrades that met my needs. I couldn't be happier with my purchase! John made what's typically a cumbersome, stressful experience into - dare I say - an enjoyable one. At delivery, Nate then spent several hours reviewing features and functions. And, Mike completed the Financing quickly and painlessly. Just stellar. Truly a best-in-class organization. Thanks, John/team. Very much appreciated. More

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Professional and Caring I leased a new 535 X drive BMW for my wife. John Caruso was a true professional in every sense. The deal was straight forward, the choices were comple I leased a new 535 X drive BMW for my wife. John Caruso was a true professional in every sense. The deal was straight forward, the choices were completely explained in detail, and the closing was effortless. I highly recommend John and the team of caring people at BMW of Westland. Larry More

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I'm very happy with the whole BMW Westlake Experience. John Caruso was our client adviser he is very professional, knowledgeable of the BMW line. John and Frank Steffen took such great care of us even sta John Caruso was our client adviser he is very professional, knowledgeable of the BMW line. John and Frank Steffen took such great care of us even stayed late on holiday weekend, made the whole process stress free. They were both very professional and accommodating. Mike Niedzwiecki in finance was very professional also very thorough and low stress in the paperwork and finance department. And finally, Dan Timmers he's awesome he is very knowledgeable and helpful. I plan on coming back for a the Encore Delivery to learn more about the car so we can really appreciate all it has to offer. I'll recommend John and Westlake BMW to all my clients. Thanks again to John, Frank, Mike and Dan! More

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Start of the art dealership excellent service I recently bought a car at BMW of Westlake. Very clean and beautiful show room. John Caruso was my salesman. John was very professional,polite knowle I recently bought a car at BMW of Westlake. Very clean and beautiful show room. John Caruso was my salesman. John was very professional,polite knowledgeable and went the extra mile to make this transaction as smooth as possible. Mike Niedzwiecki in finance was very professional.I will definetly recommend my friends to BMW Westlake. More

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