John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 13

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

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338 Reviews of John Chapman

May 17, 2023

Dealership Rating
Employee Rating

Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Craig Douglas, John Kirchenbauer, Scott Spath, Matt Palffy, Brianna Worthington , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

May 17, 2023

Ken Ganley Ford Norton responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023

Ken Ganley Ford Norton responded

Hi John, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2023

Dealership Rating
Employee Rating

Everyone was very nice and weren't pushy with me! Did a great job helping me get my dream car! Also did a good job with helping me talk to my insurance person for my new insurance! More

by aubster.walker646
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

May 14, 2023

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 15, 2023

Ken Ganley Ford Norton responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 10, 2023

Dealership Rating
Employee Rating

Jon and Tony are both true professionals. Such a big purchase, and it couldn’t have been any easier! More

by Rob Dickens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

May 11, 2023

Ken Ganley Ford Norton responded

Thank you, Rob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony and John met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

May 12, 2023

Ken Ganley Ford Norton responded

Hi Rob, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

May 05, 2023

Dealership Rating
Employee Rating

We just purchased a 2023 Explorer. Thank you Franco for your help with our purchase. It was a pleasure working with you. You made it easy for us. More

by awapenaar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Brandon Taylor-Mitchell

May 05, 2023

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Explorer, and don't hesitate to reach out if you need anything else.

April 27, 2023

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Employee Rating

We have used Ganley Ford for many years and will continue to do so in the future. We have recommended them to family and friends in the past and will continue to send people your way. More

by Jf52000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Tony Zuppe

Apr 28, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

May 01, 2023

Ken Ganley Ford Norton responded

Hello, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2023

Dealership Rating
Employee Rating

Desmond was my salesman, what a awesome guy, funny and knowledge. We test drove the truck, negotiated a deal and drove off with new truck under 2 hours!!!! I've been buying vehicles for 41 years, and thi More

by Dmaenz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Apr 19, 2023

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Apr 25, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

April 11, 2023

Dealership Rating
Employee Rating

Franco met my wife and me at Ganley's of Norton's front door; after a greeting, I told him we had been wrangler owners for thirty years or so but, with our progressing age, found them increasingly a bit to More

by dslinko
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 12, 2023

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 06, 2023

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Employee Rating

Christian was a pleasure to work with. He got me into my desired car within my desired budget. I highly recommend working with him. More

by ridewestside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Kevin Kneebusch, Matt Palffy , Christian Rodriguez, Brandon Taylor-Mitchell

Apr 07, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christian delivered such a great experience!

March 24, 2023

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Employee Rating

Excellent experience. I was not looking forward to the car buying process but I was pleasantly surprised. I don't have a single negative word to say. I wouldn't hesitate More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Mar 27, 2023

Ken Ganley Ford Norton responded

Hi Ryan, thank you so much for your positive comments about Ken Ganley Ford Norton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2023

Dealership Rating
Employee Rating

Top shelf service organization. Mike Robinson, Scott, Carl, James, Jim, Tim and all the folks treat me like I work at the dealership or am a family member.best of the best! More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

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