John Cordell
John Cordell at BMW of Westlake

John Cordell | Page 19

Service Director

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
352 Reviews
4.8

352 Reviews

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352 Reviews of John Cordell

February 21, 2023

Dealership Rating
Employee Rating

Always outstanding customer service. I usually get a video when my oil is changed but didn’t receive this time. More

by MAGARET.COLON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Carl Whelpley

Feb 21, 2023

BMW of Westlake responded

Thanks for the positive feedback - we'll look into why you didn't receive a video this time.

January 20, 2023

Dealership Rating
Employee Rating

Great service- got me in quick for an oil change. Very easy to schedule online as well More

by JRSCHENKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Carl Whelpley

Jan 20, 2023

BMW of Westlake responded

Thanks for the positive review!

December 16, 2022

Dealership Rating
Employee Rating

Gerry Mancini is a fantastic sales representative. If you had a class to teach sales people how to do the job, then you should be sure to have him teach it! More

by jmieschnidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Brittaney Quick , Jim Strunk, Gerry Mancini

Dec 16, 2022

BMW of Westlake responded

Thanks for the awesome feedback!

November 29, 2022

Dealership Rating
Employee Rating

The staff at BMW is respectful, caring and professional. I will continue driving BMW’s because of the high level of respect the dealership staff consistently shows! Keep up the great work! I want to give a More

by CKV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Dan Walker, Carl Whelpley

Nov 29, 2022

BMW of Westlake responded

Thanks for the awesome review about Brittaney and BMW of Westlake!

November 21, 2022

Dealership Rating
Employee Rating

Great dealership! Easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by JERZYBAKALARCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Nov 21, 2022

BMW of Westlake responded

Thanks for the great review!

November 18, 2022

Dealership Rating
Employee Rating

Always easy to schedule an appointment with BMW of Westlake with fast and friendly service. More

by SonyaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville , Carl Whelpley

Nov 18, 2022

BMW of Westlake responded

Thanks for the great review!

September 24, 2022

Dealership Rating
Employee Rating

Excellent care and professionalism and skilled analysis and repair - expensive but worth every dollar for sure! More

by tomhwils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Carl Whelpley

Sep 26, 2022

BMW of Westlake responded

Thanks for the positive feedback!

July 30, 2022

Dealership Rating
Employee Rating

Very responsive and timely. Haven’t met anyone there over the years who was not informed, professional and courteous. More

by jrwooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Annie Torre, Carl Whelpley

Aug 01, 2022

BMW of Westlake responded

We appreciate the positive review!

July 28, 2022

Dealership Rating
Employee Rating

The service department is always very helpful, respectful and kind… I feel the prices are competitive… I like the video from the service guy working on my car showing me what needs to be repaired and what do More

by Joanie Herberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Jim Strunk

Jul 29, 2022

BMW of Westlake responded

Thanks for the amazing feedback!

July 26, 2022

Dealership Rating
Employee Rating

Kept their word on the vehicle being done was nice and clean when I picked it up great experience More

by ALLENBERNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Jeff Hughes, Cory McConville , Christian Gufreda, Nate Lieb, Jim Strunk, Annie Torre, Carl Whelpley

Jul 26, 2022

BMW of Westlake responded

Thank you for the positive feedback!

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