John Ellis

Truck was damage in the shop and David Jurs tried fact finding to determine if damage was cause at the show but was unable to show evidence that my vehicle had damage coming in or leaving. The dealer d finding to determine if damage was cause at the show but was unable to show evidence that my vehicle had damage coming in or leaving. The dealer did PDR but refused pay for the Ceramic coating. First off the dealer should have filed an insurance claim and got a new fender. The dealership did not operate in good faith. More

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I purchased a 2019 BMW 540i from Pat Lobb Toyota of McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accident McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accidents. I asked to see the car fax, but the rep said there were no accidents reported. At the time of signing, I was not given a buyer's guide, was not given the full 11 pages of the warranty, only the first page of my signature, no Carfax documentation and only the first signature page 1 of 3 of my gap insurance. It was placed in an envelope and handed to me. They allowed me to take the vehicle without proof of insurance, which I thought was strange but assumed they were following correct protocols. Within approximately 14 days of purchase, the vehicle became non-operable. The vehicle shifted into Park and would not move. While stationary, there were no warning lights or diagnostic fault codes before the failure, and I did not strike any object or experience any impact while operating the vehicle. The service department tried to shift the blame to me and said it was an impact to the undercarriage, which caused a dent in the oil pan, then leaked transmission fluid out of the vehicle. There was no impact, and being an experienced drive,r I would have heard an impact, seen transmission leakage and seen default codes across the dashboard. The vehicle was towed back to the selling dealership and remains in their possession. They are refusing to fix the vehicle that, after 14 day,s went into catastrophic failure, and 9 of those days the car was not driven at all due to the winter storm. The dealership is claiming that the oil pan was dented due to impact and that transmission fluid leaked, causing the failure. However • I did not experience any impact. • There were no warning lights or diagnostic codes. • The dealership has admitted they have no documentation or photographs showing the condition of the vehicle’s undercarriage or oil pan at the time of sale. The dealership also admitted they do not know how to work on BMW, but gave a quote of 7k in repairs. How do you know what is wrong with a car when you do not know how to repair it? When asked for pre-sale photo,s the GM, John Elli,s admitted they do not have them. Without pre-sale documentation establishing the vehicle’s condition at delivery, there is no basis to conclude the alleged damage occurred after purchase. The dealership has refused warranty coverage and will not put in a claim. He and his team have decided the narrative without facts, only opinions and assumptions, and no goodwill repair, unwind loan or substitution of collateral was offered to me as a solution, and GM directed me to file an insurance claim instea,d which would constitute fraud on my end since there was no impact. Additionally, at signing, I was not provided complete copies of the executed agreements. I was given only page 1 of 11 of the Vehicle Service Contract and only page 1 of 3 of the GAP agreement. I was not provided the full terms, exclusions, or cancellation provisions at the time of signing. The dealership has not offered any reasonable resolution, including a no-cost repair, substitute vehicle, or unwind of the transaction. The vehicle remains non-operable at the dealership. I have filed a complaint with the Texas DMV dealer complaint and will be filing a complaint with BBB, Attorney General's office, CFPB, Texas Department of Insurance, and also contacting City Council and our State Rep. This was not my fault; this was pre-existing, and they cannot prove otherwise. I asked Pat Lobb to contact me, and all my requests have been met with uncaring and disrespectful staff. My car remains at the dealership inoperable. More

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John Ellis & Team Created Exceptional Buying Experience! Organized, knowledgeable, respectful, clear explanations, and patience with ALL our questions. From beginning to driving away, this team made our buy Organized, knowledgeable, respectful, clear explanations, and patience with ALL our questions. From beginning to driving away, this team made our buying a new car after >20 years and trading in - big grin worthy! We do and will highly recommend! Thank you John Ellis (GM), Jimmy Le (Senior Product Manager) & John Fulgoni (Finance Manager)! More

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Everyone that helped me find a car today was extremely helpful and kind. Maricar was more than willing to accommodate my preferences and be patient with me in making a decision. Even in the cold weather s helpful and kind. Maricar was more than willing to accommodate my preferences and be patient with me in making a decision. Even in the cold weather she was happy enough to drive up plenty of cars and wait for me to make a decision when I felt conflicted. This was my first time buying a car and I couldn’t have asked for a better experience! More

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Bought a brand-new 2025 Toyota Camry from Pat Lobb Toyota of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline sp of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline specs. A new car should not drive this way. Dealership’s response was slow, dismissive, and unhelpful. Poor customer care and no real resolution — very disappointing experience. More

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Great customer service and understanding from these people. I would recommend these people to my family first and then my friends. people. I would recommend these people to my family first and then my friends. More

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I purchased a dark navy blue 2023 Venza LE through a seamless experience at Pat Lobb's. John Ellis, General Manager, and Abraham, Floor Manager, are extremely personable and got involved with providing seamless experience at Pat Lobb's. John Ellis, General Manager, and Abraham, Floor Manager, are extremely personable and got involved with providing me the best experience as I worked with Matt B, Sales Rep. It felt like family. They heard me and my needs very well. I went in thinking I would get a Rav4, but it was beyond my budget with the way the current market is with loans. I am happy and very confident about my final choice, because of their help and guidance. Also, I went to some of the Toyota dealerships nearby and this dealership was a much smoother and nicer experience, more low-key and it feels dependable. They also beat my Credit Union and offered me a lower APR, so I financed the car through them. Thank you! More

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A beautiful dealership facility, with the nicest staff, starting with the wonderful receptionist, the awesome sales staff, the honest and friendly finance staff and everyone all the way up to the general m starting with the wonderful receptionist, the awesome sales staff, the honest and friendly finance staff and everyone all the way up to the general manager. The waiting area has free Dr. Pepper (and other sodas if that’s your thing). We had a general idea of what vehicle we already were interested in - but the staff was patient and wonderful with all our questions. Their knowledge level was the tops. The vehicle, a 2024 RAV4, is beautiful and well crafted. The dealership clearly believes the experience of purchasing a car should be a fun and happy experience - not a dreadful tribulation. Thank you everyone! More

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Toyota of McKinney has one of the best service departments in the Dallas Fort Worth area. John is an excellent service manager. He was able to get my issue resolved within hours. He is such a nice departments in the Dallas Fort Worth area. John is an excellent service manager. He was able to get my issue resolved within hours. He is such a nice man and I pray that he will always receive an abundance of blessings. More

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Parker and the dealership made the process very easy. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. More

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