John Ellis

Horrible customer service. After explaining the warranties and maintenance packages I should have, I was told that I have bumper to bumper warranty that they said I did not hav After explaining the warranties and maintenance packages I should have, I was told that I have bumper to bumper warranty that they said I did not have on a previous visit that went horribly wrong. Now they say I don't have Toyota Care, yet my vehicle dashboard says I have Toyota Service Care, not what I signed up for. JP allowed me to leave upset instead of taking care of the simple tire rotation and getting me some help with someone that could resolve the issue. This place is terrible and this is the second time I was treated like this at Pat Lobb Toyota of McKinney. More

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Hey Mr. Ellis, just thought you should know this is on your reviews on Google Maps. Update: Just added this image from my vehicle dashboard. They say Ellis, just thought you should know this is on your reviews on Google Maps. Update: Just added this image from my vehicle dashboard. They say I don’t have Toyota Service Care… xxx is that? I bought my 2021 Toyota 4Runner Venture here and had the best vehicle buying experience I've ever had with Louis Nelson. When I needed to bring my vehicle in for service I was treated as if no one wanted to deal with me because they THOUGHT I did not have a warranty. They pushed me off on to Jose who deals with ceramic coatings, accessories, and other aftermarket items. I was there for a weak battery, popping in the front suspension, and a final detail promised by the sales department. Jose was horrible with communications, he called 4 days after I dropped the vehicle off for an update. He requested more information on the popping noise. Then 2 more days later he calls me saying he MIGHT need me to come in to drive the vehicle and duplicate the issue. Next 2 days go by and he never called me, nothing. I called him and he said they could not duplicate the issue. I was pissed as they did not put my vehicle on the rack and do a visual inspection, they did not check the weak battery, and they did not do a final detail as promised. Then service manager David Jurs says he sees multiple outbound calls and that Jose asked me to come in to drive the vehicle, that’s a lie. Jose said he MIGHT need me to do their job, and he did not call me to say, “hey we need you to come in we can’t figure it out, so we need you to drive it.” 2 more days went by and I called him and Jose did not answer. He called back hours later. I left them a bad review at the time, which David Jurs repsonded to with defensive lies. Yes, David Jurs & Jose Fucando are liars. They drove my vehicle around and did not work on it at all. I told Jose to have my vehicle ready on the lot and I don't want to speak to anyone. I later deleted the review and wanted to give them another chance as long as I didn't have to deal with Jose. Yesterday I had an appointment for a simple tire rotation. When buying my 4Runner I purchased a 5yr 60k bumper to bumper warranty, tire protection package, and Toyota Care 3yr 36k. When visiting, I was told that I magically have the 5yr 60k warrranty Jose previously told me I did not have, but now I don't have the 3yr 36k Toyota Care. The service advisor let me leave pissed off, did not offer to take care of the tire rotation as he should have, and he did not take me to someone that could look into what is going on with my warranties and maintenance packages I purchased. I later met with Joey Desrosiers, their finance director, who could not explain what was going on. He was twisting my words, and offering solutions that did not actually solve the problem at hand. The issue is that I did not receive what I was told I was getting, and their service department treated me like trash with BOTH interactions I had with them. Why would I trade for another 4Runner from your dealership if you are going to treat me like trash when I bring it in for service? That is not a solution to the problem created by your terrible service department. I left very upset and was called later by Joey, promising he was going to speak with finance advisor Antonio. He said he would work to get me what I was promised, and agreed that he believed I was presented with a package that did not come to fruition. He told me he was going to work to make this right and would call me after 1pm, that never happened. I will be filing suit with the Colling County District Clerk on Tuesday May 27th. I'm seriously not letting this go. I put down nearly 27k on this vehicle, purchased every extra coverage I could, and was screwed over when I tried to take advantage of what my money was going towards. I'm not playing with you Pat Lobb Toyota of McKinney. I even purchased Toyota vehicle insurance and Toyota renters insurance. You can bet all that will be cancelled. More

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Great customer service and understanding from these people. I would recommend these people to my family first and then my friends. people. I would recommend these people to my family first and then my friends. More

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I purchased a dark navy blue 2023 Venza LE through a seamless experience at Pat Lobb's. John Ellis, General Manager, and Abraham, Floor Manager, are extremely personable and got involved with providing seamless experience at Pat Lobb's. John Ellis, General Manager, and Abraham, Floor Manager, are extremely personable and got involved with providing me the best experience as I worked with Matt B, Sales Rep. It felt like family. They heard me and my needs very well. I went in thinking I would get a Rav4, but it was beyond my budget with the way the current market is with loans. I am happy and very confident about my final choice, because of their help and guidance. Also, I went to some of the Toyota dealerships nearby and this dealership was a much smoother and nicer experience, more low-key and it feels dependable. They also beat my Credit Union and offered me a lower APR, so I financed the car through them. Thank you! More

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A beautiful dealership facility, with the nicest staff, starting with the wonderful receptionist, the awesome sales staff, the honest and friendly finance staff and everyone all the way up to the general m starting with the wonderful receptionist, the awesome sales staff, the honest and friendly finance staff and everyone all the way up to the general manager. The waiting area has free Dr. Pepper (and other sodas if that’s your thing). We had a general idea of what vehicle we already were interested in - but the staff was patient and wonderful with all our questions. Their knowledge level was the tops. The vehicle, a 2024 RAV4, is beautiful and well crafted. The dealership clearly believes the experience of purchasing a car should be a fun and happy experience - not a dreadful tribulation. Thank you everyone! More

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Toyota of McKinney has one of the best service departments in the Dallas Fort Worth area. John is an excellent service manager. He was able to get my issue resolved within hours. He is such a nice departments in the Dallas Fort Worth area. John is an excellent service manager. He was able to get my issue resolved within hours. He is such a nice man and I pray that he will always receive an abundance of blessings. More

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Parker and the dealership made the process very easy. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. They worked very well with my personal financing. Highly recommend Parker if you want an easy and painless process. More

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When you’re in the market for a new or a used car, I would absolutely recommend Pat Lobb of McKinney. The experience I had there was fantastic. We are all aware of the torture of negotiating price. Firs would absolutely recommend Pat Lobb of McKinney. The experience I had there was fantastic. We are all aware of the torture of negotiating price. First, let me start by saying, go see Steve Hurst. He along with the sales manager, John Ellis, made car buying quite enjoyable! I have to say, it was the easiest car shopping experience I have ever had. I love my pre-owned RX 350! Thank you Pat Lobb Toyota of McKinney. More

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Our sales associate Devin was friendly, extremely knowledgeable and helped us find the right vehicle to purchase. The dealership staff was quick and efficient and made our car purchase quick and easy knowledgeable and helped us find the right vehicle to purchase. The dealership staff was quick and efficient and made our car purchase quick and easy. More

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