We enjoy the great service we always get at Moore.
We have been with the Moore family for over 40 years.
We have been with the Moore family for over 40 years.
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by JWRIGHT80
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Moore Buick GMC responded
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
The employees make me feel that I matter.
They update of the status of my car. They ensure that I am aware of the repairs and the cost. One of the reasons, I bought my second car at the deale
They update of the status of my car. They ensure that I am aware of the repairs and the cost. One of the reasons, I bought my second car at the dealership because of the customer service. Great people. And they work as fast as they can.
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by lucienne.stubbs
Service Price Transparency
Oct 16, 2023 -
Moore Buick GMC responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!
Moore Buick did a great job working on my vehicle the
last time it was in the shop.
last time it was in the shop.
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by jtclark24
Service Price Transparency
Other Employees Tagged:
Rj Filoon
, Derrick Black, Brittany Bryant
Oct 06, 2023 -
Moore Buick GMC responded
We are so happy to read such a great review about Moore Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!
Bad waiting area.
No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w
No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs would help the long waits
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by lwilson22
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2023 -
Moore Buick GMC responded
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.
Oct 06, 2023 -
lwilson22 responded
I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did
Have an appointment). They performed as instructed I assume.
However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area.
Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson
I HAVE BEEN USING THIS DEALER FOR 12 YEARS; SUPPLYING
TIRES, DOING REQUIRED MAINTENANCE, AND MAKING ME AWARE OF POTENTIAL PROBLEMS.
TIRES, DOING REQUIRED MAINTENANCE, AND MAKING ME AWARE OF POTENTIAL PROBLEMS.
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by JOHN_DAWN_HARMON
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2023 -
Moore Buick GMC responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Moore Buick GMC is the only vehicle dealership that I
will deal with in Jacksonville, NC. Management, Sales, Service, and Parts are all about the customer, not the dollar! Outstanding dealership to deal
will deal with in Jacksonville, NC. Management, Sales, Service, and Parts are all about the customer, not the dollar! Outstanding dealership to deal with, before, during, and after the sale because they truly care about the person who walks through their doors, not the sale like the rest of the dealerships in Jacksonville. If I could rate Moore Buick GMC with 100 stars I would. Awesome professionals and caring folks.
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by rick.bowman
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2023 -
Moore Buick GMC responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!
Everyone is very nice , knows what they are doing and,
knows how treat people! Thank for your help!
knows how treat people! Thank for your help!
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by kevinscmrinc
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dakota
Sep 28, 2023 -
Moore Buick GMC responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I stopped by after work to schedule the first service for
my new baby diesel, as usual I went to my favorite Service Rep Dakota, she said they are a couple weeks out for a loaner, then she said they could do
my new baby diesel, as usual I went to my favorite Service Rep Dakota, she said they are a couple weeks out for a loaner, then she said they could do it right now, I said go for it. In an hour it was done and I was all set.
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by 2149usmc
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2023 -
Moore Buick GMC responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience was excellent.
The service rep not sure if it was Emily or not but she's great! She goes the extra mile to help customers with giving you an attitude or ignoring yo
The service rep not sure if it was Emily or not but she's great! She goes the extra mile to help customers with giving you an attitude or ignoring you. She's the real deal.
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by rmac6058
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brittany Bryant
Sep 27, 2023 -
Moore Buick GMC responded
Thanks for your praise and kind comments about our team. We hope to see you soon!
Derrick and the people at Moore Buick are friendly and
and go above and beyond in every way!
and go above and beyond in every way!
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by cwplageman
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Derrick Black
Sep 22, 2023 -
Moore Buick GMC responded
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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