John Gibson
John Gibson at Moore Buick GMC

John Gibson | Page 11

Service Manager

Moore Buick GMC

2445 N Marine Blvd
Jacksonville, NC 28546

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4.7
301 Reviews
4.7

301 Reviews

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301 Reviews of John Gibson

October 17, 2023

Dealership Rating
Employee Rating

We enjoy the great service we always get at Moore. We have been with the Moore family for over 40 years. More

by JWRIGHT80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Moore Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2023

Dealership Rating
Employee Rating

The employees make me feel that I matter. They update of the status of my car. They ensure that I am aware of the repairs and the cost. One of the reasons, I bought my second car at the deale More

by lucienne.stubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennipher Likens, Rj Filoon , Emily, one of the advisor.

Oct 16, 2023

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

October 03, 2023

Dealership Rating
Employee Rating

Moore Buick did a great job working on my vehicle the last time it was in the shop. More

by jtclark24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rj Filoon , Derrick Black, Brittany Bryant

Oct 06, 2023

Moore Buick GMC responded

We are so happy to read such a great review about Moore Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2023

Dealership Rating
Employee Rating

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kephas, John Stephens, Jennipher Likens, Rj Filoon, Kendra Marshburn , Derrick Black, Brittany Bryant, Anthony Rocci

Oct 06, 2023

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

October 03, 2023

Dealership Rating
Employee Rating

I HAVE BEEN USING THIS DEALER FOR 12 YEARS; SUPPLYING TIRES, DOING REQUIRED MAINTENANCE, AND MAKING ME AWARE OF POTENTIAL PROBLEMS. More

by JOHN_DAWN_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2023

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2023

Dealership Rating
Employee Rating

Moore Buick GMC is the only vehicle dealership that I will deal with in Jacksonville, NC. Management, Sales, Service, and Parts are all about the customer, not the dollar! Outstanding dealership to deal More

by rick.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williamson, Jackie Young, Nathan Moseley, Jennipher Likens, Rj Filoon , Derrick Black, Brittany Bryant, Drew Edney, Anthony Rocci

Oct 02, 2023

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

September 26, 2023

Dealership Rating
Employee Rating

Everyone is very nice , knows what they are doing and, knows how treat people! Thank for your help! More

by kevinscmrinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dakota

Sep 28, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

Dealership Rating
Employee Rating

I stopped by after work to schedule the first service for my new baby diesel, as usual I went to my favorite Service Rep Dakota, she said they are a couple weeks out for a loaner, then she said they could do More

by 2149usmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

Dealership Rating
Employee Rating

My experience was excellent. The service rep not sure if it was Emily or not but she's great! She goes the extra mile to help customers with giving you an attitude or ignoring yo More

by rmac6058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Bryant

Sep 27, 2023

Moore Buick GMC responded

Thanks for your praise and kind comments about our team. We hope to see you soon!

September 18, 2023

Dealership Rating
Employee Rating

Derrick and the people at Moore Buick are friendly and and go above and beyond in every way! More

by cwplageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Black

Sep 22, 2023

Moore Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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