John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 9

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
217 Reviews
4.7

217 Reviews

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217 Reviews of John Kirchenbauer

March 08, 2023

Dealership Rating
Employee Rating

Staff was honest and professional. Estimate was on target and the work was well done. Have always been very impressed with this service department and continue to be. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano, Mike Hartley

Mar 09, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2023

Dealership Rating
Employee Rating

It was okay but expensive for a they wanted $100 to fix my radio radio More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano, Mike Hartley

Mar 06, 2023

Ken Ganley Ford Norton responded

Shawn, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2023

Dealership Rating
Employee Rating

This was a very good but routine visit. Work was done efficiently. Love the dealership. More

by ccroley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Mike Hartley

Feb 21, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

January 31, 2023

Dealership Rating
Employee Rating

The best around my family would not think about going somewhere else, great service dept, and the salesmen are top notch. More

by rsc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback!

Feb 03, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 20, 2023

Dealership Rating
Employee Rating

Awesome staff an awesome team. They are always very professional always greet you when you come in. Keep you informed on what needs to be done on your vehicle. Service does a gre More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 22, 2023

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Lisa, and don't hesitate to let us know if we can be of further assistance.

Jan 23, 2023

Ken Ganley Ford Norton responded

Hello Lisa, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

Dealership Rating
Employee Rating

Great service department. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 23, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2023

Dealership Rating
Employee Rating

This is our third purchase/lease from Ken Ganley Ford in Barberton. This is a wonderful dealership to deal with. Our salesman this time was Franco Casalinova and you could not ask for a better person to dea More

by Louie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2023

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, Louie, and we look forward to continuing to serve you in the future!

Jan 19, 2023

Ken Ganley Ford Norton responded

Hi Louie, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 14, 2023

Dealership Rating
Employee Rating

Very helpful. ..I feel hopeful about the service I received and the level of commitment was above and beyond More

by Naamah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 15, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 17, 2023

Ken Ganley Ford Norton responded

Hi Naamah, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2022

Dealership Rating
Employee Rating

These folks I’m service are the best of the best. From the customer service to the tech are top shelf. This is the dealership I will bring my vehicles to. They go out of their way for the customer. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Mike Hartley

Dec 30, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2022

Dealership Rating
Employee Rating

Amazing staff and service! They are always kind and professional and do a great job! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Dec 22, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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