John Kirchenbauer | Page 8

A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and replaced a part. When I picked the vehicle up, I made it to downtown Barberton and it stalled. Maybe 2-3 miles! I thought it could be due to having 18 miles left in the fuel tank. When the vehicle was dropped off it had just over 1/2 tank. I called Brianna and voiced my concern. She said bring it back down and we can take another look. Also stated that they would waive the $190 diagnostic charge and work with me on the labor charges since it wasn’t fixed the 1st time. This time the purge valve was changed due to HISTORIC code. Same historic code as the last time. I paid over $1100 to have this vehicle serviced for a few hundred dollar part, paid the diagnostic charge both times and after lengthy discussions, she removed about $75 in random charges??? More

by BSA50 Verified Customer Verified Customer

Report | Print

When I walked in I was greeted imeatedly from a very friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looki friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looking at vehicles that peeked my interest. I will definitely stop back soon. More

Report | Print

Top shelf service organization. Mike Robinson, Scott, Carl, James, Jim, Tim and all the folks treat me like I work at the dealership or am a family member.best of the best! Mike Robinson, Scott, Carl, James, Jim, Tim and all the folks treat me like I work at the dealership or am a family member.best of the best! More

by Pjblues2 Verified Customer Verified Customer

Report | Print

Staff was honest and professional. Estimate was on target and the work was well done. Have always been very impressed with this service department and continue to be. Estimate was on target and the work was well done. Have always been very impressed with this service department and continue to be. More

by Rob Verified Customer Verified Customer

Report | Print

It was okay but expensive for a they wanted $100 to fix my radio radio my radio radio More

by Shawn Verified Customer Verified Customer

Report | Print

This was a very good but routine visit. Work was done efficiently. Love the dealership. Work was done efficiently. Love the dealership. More

by ccroley Verified Customer Verified Customer

Report | Print

The best around my family would not think about going somewhere else, great service dept, and the salesmen are top notch. somewhere else, great service dept, and the salesmen are top notch. More

by rsc4 Verified Customer Verified Customer

Report | Print

Awesome staff an awesome team. They are always very professional always greet you when you come in. Keep you informed on what needs to be done on your vehicle. Service does a gre They are always very professional always greet you when you come in. Keep you informed on what needs to be done on your vehicle. Service does a great job.! More

by Lisa Verified Customer Verified Customer

Report | Print

Great service department. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. More

by Pjblues2 Verified Customer Verified Customer

Report | Print

This is our third purchase/lease from Ken Ganley Ford in Barberton. This is a wonderful dealership to deal with. Our salesman this time was Franco Casalinova and you could not ask for a better person to dea Barberton. This is a wonderful dealership to deal with. Our salesman this time was Franco Casalinova and you could not ask for a better person to deal with. Franco is very friendly and easy to talk with. ABSOLUTELY no pressure. He is an exceptional sales person and we very highly recommend him. From the service department, the wizard of finances, the sales manager and all we came into contact with, you couldn't ask for better folks to deal with. A special thank you to a wonderful young lady in Internet Sales, Emily Jones. She is one of the nicest you will ever deal with. Thank you Ganley Ford for a great experience. We will definitely be back for the fourth purchase. Louie & Margaret LaVenia More

Report | Print