John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 8

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
219 Reviews
4.8

219 Reviews

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219 Reviews of John Kirchenbauer

July 14, 2023

Dealership Rating
Employee Rating

We were in for a tire repair under warranty. They not only patched the leak, they washed our SUV. Excellent service. More

by swood1163
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano, Aaron Forsythe, Deven Legg

Jul 15, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jul 17, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 11, 2023

Dealership Rating
Employee Rating

Service was great took great care of me and my Honda accord 5 out of 5 stars More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Jul 11, 2023

Ken Ganley Ford Norton responded

John, Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 30, 2023

Dealership Rating
Employee Rating

Desmond is the best, he made it possible for us to get an allocation on a special order truck! Took delivery of it today!! We’ve purchased 5 vehicles over the years from Des at Ken Ganley Ford in Norton, He More

by Missylea
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas, John Chapman , David Smeal II

Jun 30, 2023

Ken Ganley Ford Norton responded

Missy, Thank you so much for taking the time to share your feedback with us. Desmond and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jul 03, 2023

Ken Ganley Ford Norton responded

Hi Missylea, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2023

Dealership Rating
Employee Rating

The mechanic Found what oil leak and it is resolved. Good job and I will do the services again when I need them to do the services. More

by MCFOUT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano, Deven Legg

Jun 25, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jun 28, 2023

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2023

Dealership Rating
Employee Rating

Joe the salesperson was great. Everyone from the sales manager to the service person I talked to was great had absolutely no issues with his dealership. More

by Clinton Hornik
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 19, 2023

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us, Clinton! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 08, 2023

Dealership Rating
Employee Rating

Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied More

by PNMC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

Jun 09, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Jun 12, 2023

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2023

Dealership Rating
Employee Rating

They have tried to figure out the problem with my 2017 F150 as to why it is down to approximately 14 miles per gallon. I know they have truly tried to figure it out but the problem still remains.🤷‍♂️. On More

by DMETHENY0
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

May 26, 2023

Ken Ganley Ford Norton responded

Thank you for your feedback and hopefully we will find the answer to this issue! We sincerely value your business and look forward to your next visit.

May 17, 2023

Dealership Rating
Employee Rating

Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Craig Douglas, John Chapman, Scott Spath, Matt Palffy, Brianna Worthington , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

May 17, 2023

Ken Ganley Ford Norton responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023

Ken Ganley Ford Norton responded

Hi John, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2023

Dealership Rating
Employee Rating

Very kind and respectful, caring people and willing to work with others. Have a very positive attitude, make people feel at ease More

by Poohbearangang@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath, Brianna Worthington , Paul Asano

Apr 16, 2023

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 06, 2023

Dealership Rating
Employee Rating

A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and More

by BSA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brianna Worthington , Sean Pangburn

Apr 09, 2023

Ken Ganley Ford Norton responded

We are very sorry to hear that you were unhappy with your visit to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

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