John Lavelle
John Lavelle at Joyce Honda
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John Lavelle | Page 3

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.7
227 Reviews
4.7

227 Reviews

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227 Reviews of John Lavelle

January 12, 2024

Dealership Rating
Employee Rating

Overpriced. Had a mirror on drivers side replaced. Cost $777 plus $200 for labor. Only took about 1/2 hour. More

by 1JSYGRL
Service Price Transparency
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Recommend Dealer
Yes

January 05, 2024

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Polite respectful knowledgeable Like the coupons and try to take advantage of them Clean waiting area More

by BOBBIWHRITENOUR
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Recommend Dealer
Yes
Jan 08, 2024

Joyce Honda responded

Thank you for the feedback, we appreciate your business.

January 02, 2024

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Amazing dealership with amazing people who are there to help you plenty of people who know lots of things about your honda ! Its great crazy bananas ! More

by Alex
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Recommend Dealer
Yes
Jan 03, 2024

Joyce Honda responded

Our goal is to provide top level service to our customers. Your business and positive feedback are greatly appreciated!

December 30, 2023

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good service with the good customer. Good communication does a bit expensive but good job More

by reyesgreenapple
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Recommend Dealer
Yes
Jan 02, 2024

Joyce Honda responded

Thank you for the feedback and the business. We are grateful!

December 11, 2023

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Dealership assessed car in Sept and told me I needed Brake pads. When I brought it in for that service they recommended an additional $1500 plus of service items to what I needed done. Suspicious some More

by Honda owner since 1993
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Recommend Dealer
Yes
Dec 16, 2023

Joyce Honda responded

Valued customer, we would like to help clarify any questions you may have regarding the recommended work at your recent visit. We have messaged you directly to resolve your concerns. Thank you for choosing Joyce Honda for your automotive needs. Wishing you all the best during the holidays!

December 06, 2023

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Too expensive for an oil change…. .and I always get coupons after the oil change. Also bought multi-oil change package on Groupon and wouldn’t let me use it on non Honda vehicles. I More

by RAYMONDSEIDEL24
Service Price Transparency
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Recommend Dealer
No
Dec 16, 2023

Joyce Honda responded

Hello Mr. Seidel, Thank you for your loyalty and business with your vehicles. Unfortunately, outside forces have driven the cost of maintenance up on all parts etc. We request any promotions be presented during write up to ensure all discounts are applied before final close of each repair order. We are happy to work with you and save where we can on any service needs on all vehicles. Groupon has been exclusive to Honda/Acura vehicles only (disclaimer also present on Groupon voucher) as it has been designed around the cost of parts and labor for those makes/models. Any off-brand vehicle costs us more to handle and though we are happy to service those vehicles the cost unfortunately is higher. We have also messaged you directly to assist you. If there is anything we can do to help going forward feel free to reach out to the Service Team at Joyce Honda! Best Regards, Service Management

November 20, 2023

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Getting a flat tire is enough of a stress. The team at honda were excellent More

by Baby X
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Recommend Dealer
Yes

Other Employees Tagged: Dylan & Josua

Nov 20, 2023

Joyce Honda responded

Glad to know it was resolved and at your expectations! We are grateful for the feedback and the opportunity to assist you with your automotive needs.

November 16, 2023

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Employee Rating

Very honest and dependable. They gave me valuable information about the condition of my car More

by fobonsu
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Recommend Dealer
Yes

November 14, 2023

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Always accommodating whenever I come in for service The service is quick and efficient I choose to go to Joyce aHonda instead of going to Honda of Hackettstown More

by ellenmhaug
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Recommend Dealer
Yes
Nov 16, 2023

Joyce Honda responded

We take you and your satisfaction seriously. Thank you for choosing Joyce Honda for your automotive needs.

October 31, 2023

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Employee Rating

Excellent service. Left it overnight and she made sure it was ready by the time of my actual appointment More

by LORI4178
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Recommend Dealer
Yes

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