John Lavelle
John Lavelle at Joyce Honda
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John Lavelle | Page 4

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.7
233 Reviews
4.7

233 Reviews

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233 Reviews of John Lavelle

December 11, 2023

Dealership Rating
Employee Rating

Dealership assessed car in Sept and told me I needed Brake pads. When I brought it in for that service they recommended an additional $1500 plus of service items to what I needed done. Suspicious some More

by Honda owner since 1993
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2023

Joyce Honda responded

Valued customer, we would like to help clarify any questions you may have regarding the recommended work at your recent visit. We have messaged you directly to resolve your concerns. Thank you for choosing Joyce Honda for your automotive needs. Wishing you all the best during the holidays!

December 06, 2023

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Too expensive for an oil change…. .and I always get coupons after the oil change. Also bought multi-oil change package on Groupon and wouldn’t let me use it on non Honda vehicles. I More

by RAYMONDSEIDEL24
Service Price Transparency
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Recommend Dealer
No
Dec 16, 2023

Joyce Honda responded

Hello Mr. Seidel, Thank you for your loyalty and business with your vehicles. Unfortunately, outside forces have driven the cost of maintenance up on all parts etc. We request any promotions be presented during write up to ensure all discounts are applied before final close of each repair order. We are happy to work with you and save where we can on any service needs on all vehicles. Groupon has been exclusive to Honda/Acura vehicles only (disclaimer also present on Groupon voucher) as it has been designed around the cost of parts and labor for those makes/models. Any off-brand vehicle costs us more to handle and though we are happy to service those vehicles the cost unfortunately is higher. We have also messaged you directly to assist you. If there is anything we can do to help going forward feel free to reach out to the Service Team at Joyce Honda! Best Regards, Service Management

November 20, 2023

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Getting a flat tire is enough of a stress. The team at honda were excellent More

by Baby X
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Recommend Dealer
Yes

Other Employees Tagged: Dylan & Josua

Nov 20, 2023

Joyce Honda responded

Glad to know it was resolved and at your expectations! We are grateful for the feedback and the opportunity to assist you with your automotive needs.

November 16, 2023

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Very honest and dependable. They gave me valuable information about the condition of my car More

by fobonsu
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Recommend Dealer
Yes

November 14, 2023

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Always accommodating whenever I come in for service The service is quick and efficient I choose to go to Joyce aHonda instead of going to Honda of Hackettstown More

by ellenmhaug
Service Price Transparency
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Recommend Dealer
Yes
Nov 16, 2023

Joyce Honda responded

We take you and your satisfaction seriously. Thank you for choosing Joyce Honda for your automotive needs.

October 31, 2023

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Excellent service. Left it overnight and she made sure it was ready by the time of my actual appointment More

by LORI4178
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Recommend Dealer
Yes

October 31, 2023

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Very good services well communication, John was very professional and honest they make me feel like family. More

by MANUELMEDINA261
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Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino, Kelly Fields

October 25, 2023

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Employee Rating

Larry Swanson is by far the ideal leader. He supports his team while looking out for clients and the company. He is a class act, a phenomenal salesman and a great teacher. All his team member More

by ANITA
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Recommend Dealer
Yes

October 23, 2023

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He is knowledgeable great in explaining humble and polite wish to see him each visit More

by spandey72
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Recommend Dealer
Yes

October 19, 2023

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Employee Rating

10/10 - quick and easy service - no complains - john is very helpful every time i come in for service. will definitely come back and work with him. More

by LIZETHFLORES27
Service Price Transparency
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Recommend Dealer
Yes
Oct 21, 2023

Joyce Honda responded

John is a valuable asset to Joyce Honda. We are happy to know your experience at Joyce Honda was a positive one. Thank you very much for the feedback and your business!!

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