Check out John Lavelle's reviews on DealerRater

October 26, 2025

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Joyce Honda has great customer service, and they always get me in on a timely basis get me in on a timely basis More

by lfounds24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Oct 27, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 18, 2025

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Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Subuhi Shakil

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Oct 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

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This place is great and I've been getting my cars serviced here for years. serviced here for years. More

by CHRISTOPHERJFEELEY

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Oct 17, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 15, 2025

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Excellent customer service. Listens to customer concerns & takes time to correct any problems. Thank you.. Listens to customer concerns & takes time to correct any problems. Thank you.. More

by GBRANCACCIO1

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Steward, Tom V.P.

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October 12, 2025

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My service two was great, he honored my coupon and fixed my car in a timely manner. Other times I have gone, other service reps would not honor a coupon. I believe your prices are extremely high, so they o my car in a timely manner. Other times I have gone, other service reps would not honor a coupon. I believe your prices are extremely high, so they only way it's affordable is to have a coupon. More

by DMARIELOM

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 13, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 02, 2025

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Everyone is very nice and professional. They keep you informed with your repairs and how long ot should take. They keep you informed with your repairs and how long ot should take. More

by VPAPSCOE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson

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Oct 02, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 29, 2025

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My car repair took forever. Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, bu Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, but never does. After I received the car to this day the car radio/audio is still not working despite letting them know. I got tired of calling. I find this to be a total waste of time and it is very frustrating. More

by AICHASAMBO

Verified Customer

Workmanship

Service Time

Recommend Dealer

No

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Sep 29, 2025 -

Joyce Honda responded

We’re very sorry for the delays and poor communication you experienced. We understand how frustrating it was to still have concerns after your vehicle was returned. Since this was a stolen recovery handled through insurance and our body shop, the process was more complex and took longer than expected—but that does not excuse the lack of updates. I’d like to personally review your repair and ensure the audio issue is resolved. Please contact me directly. Erik Matos, Service Manager (973) 361-1396 | erik_matos@joycehonda.com

September 25, 2025

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Fast and easy, I got my oil changed and it was really fast and people there really helps fast and people there really helps More

by NICOLESCOBARG29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino , Kelly Fields

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Sep 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

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Always very satisfied; from sales personnel, office staff and service staff. Can’t forget the shuttle drivers, too! and service staff. Can’t forget the shuttle drivers, too! More

by BLAZOSONIA

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 22, 2025

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Great efficiently quick and updated me every time u til i was done. Beautiful personality was done. Beautiful personality More

by brivera5410

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Sep 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

John Lavelle | Page 5

Service Advisor

Joyce Honda

394 Reviews of John Lavelle

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