Check out John Lavelle's reviews on DealerRater

December 02, 2025

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Employee Rating

Service was great and everything was explained in detail to me. Communication about the work was delivered clearly and quickly. to me. Communication about the work was delivered clearly and quickly. More

by JNEKULAK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Dec 02, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

November 12, 2025

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Great staff and excellent quality repairs, but the costs for parts and service are outrageously more expensive than those at local non-dealership service centers. for parts and service are outrageously more expensive than those at local non-dealership service centers. More

by OVERDEEPBLUESEAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson

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Nov 12, 2025 -

Joyce Honda responded

Thank you for your feedback! We truly appreciate your kind words about our staff and the quality of our repairs. We understand that dealership service costs can sometimes be higher than independent shops — this reflects our use of genuine Honda parts, factory-trained technicians, and warranty-backed work to ensure lasting reliability and safety. We’d love the opportunity to review your recent service and discuss how we can provide the best value possible. Please feel free to contact Erik Matos, Service Manager, at 973-361-1396 or via text at 973-607-0237, or email erik_matos@joycehonda.com . Thank you again for choosing Joyce Honda — we appreciate your trust in our team!

November 11, 2025

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John provided outstanding service the few times he's been my service advisor. Very knowledgeable and professional. my service advisor. Very knowledgeable and professional. More

by kitiarii

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 12, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

November 01, 2025

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Excellent dealership. I do all my repairs there. They explain everything and are very reliable. I do all my repairs there. They explain everything and are very reliable. More

by demaiojoy373

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino , Kelly Fields

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Nov 01, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 28, 2025

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Joyce Honda has always been reliable and reasonable, fast service, convenient, friendly and workers are polite. service, convenient, friendly and workers are polite. More

by dawilliamshale57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Luis M Berrio

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Oct 28, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 26, 2025

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Joyce Honda has great customer service, and they always get me in on a timely basis get me in on a timely basis More

by lfounds24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Oct 27, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 18, 2025

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Employee Rating

Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Subuhi Shakil

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Oct 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

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This place is great and I've been getting my cars serviced here for years. serviced here for years. More

by CHRISTOPHERJFEELEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell

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Oct 17, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 15, 2025

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Excellent customer service. Listens to customer concerns & takes time to correct any problems. Thank you.. Listens to customer concerns & takes time to correct any problems. Thank you.. More

by GBRANCACCIO1

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Steward, Tom V.P.

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October 12, 2025

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Employee Rating

My service two was great, he honored my coupon and fixed my car in a timely manner. Other times I have gone, other service reps would not honor a coupon. I believe your prices are extremely high, so they o my car in a timely manner. Other times I have gone, other service reps would not honor a coupon. I believe your prices are extremely high, so they only way it's affordable is to have a coupon. More

by DMARIELOM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 13, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

John Lavelle | Page 6

Service Advisor

Joyce Honda

409 Reviews of John Lavelle

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