John Lavelle
John Lavelle at Joyce Honda

John Lavelle | Page 7

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
391 Reviews
4.9

391 Reviews

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391 Reviews of John Lavelle

August 15, 2025

Dealership Rating
Employee Rating

Dropped off suv and repairs done in reasonable time. Explained what was completed and noted items need needing future work but not pushing them. More

by DENFASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

August 06, 2025

Dealership Rating
Employee Rating

Kelly was attentive, responsive, and courteous. She offered sound advice and double-checked some of the questions we had about the vehicle to make sure we were satisfied. More

by TCHAFERGUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Fields

Aug 07, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 31, 2025

Dealership Rating
Employee Rating

Friendly and professional, appreciate the willingness to work on the price. This is the second big job we've done with you. I will continue to bring my car in as long as the same great service continues. More

by sfigueroa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Jul 31, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 30, 2025

Dealership Rating
Employee Rating

Was happy with the service provided and would recommend to anyone interested in car repairs More

by sdalton9150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Jul 30, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 29, 2025

Dealership Rating
Employee Rating

yes, they were on the spot no issues at all went well with them all. More

by JOHNVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Jul 30, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 29, 2025

Dealership Rating
Employee Rating

I always go to Joyce Honda for all my service needs. Larry Swanson and his team are awesome! I drive almost 40 miles to do so! That should tell you how much I like it There! More

by ALEXANDRACOOK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 28, 2025

Dealership Rating
Employee Rating

The dealership was very professional, courteous and informative . They did not make me wait for long after service was completed. More

by NCARUSO41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

July 26, 2025

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Employee Rating

John is good person he talks care for my car nice & he is help full for customer for any question More

by Jaydev2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

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Employee Rating

This dealership has great customer service. Went inside got greeted by the porters and the advisor were amazing and helped out a lot with my car and what it needed highly recommend this place.A More

by Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

Dealership Rating
Employee Rating

I was bot provided any alternative to my dilemma. As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed! More

by 74ghia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lloyd Wilson

Jul 25, 2025

Joyce Honda responded

We regret to hear about the difficulties you've encountered during your recent service visit. To be fair, our service team presented the corrective action and only to be told that you refused to pay as you felt that this is a "defect" from American Honda on your 2018 Honda Fit. The alternative was also presented in temporarily opening the fuel door by accessing interior panels to release the fuel door with the possibility of damaging parts to gain access and that too was met with our responsibility should something "break" during this temporary workaround. We released your car as requested; we did not charge any inspection fees on the day. We hope your concern was resolved. If not, we will be happy to assist you in any way possible. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have. Erik Matos Phone: 973.361.1396 Email: erik_matos@joycehonda.com

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