I was bot provided any alternative to my dilemma.
As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed!
As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed! No alternative to at least try to open. Comeback in 2 days we should have the part by then.
The total cost will be 650$!!!! I sat there for 2 hours just to have them tell me this.
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by 74ghia
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Joyce Honda responded
We regret to hear about the difficulties you've encountered during your recent service visit.
To be fair, our service team presented the corrective action and only to be told that you refused to pay as you felt that this is a "defect" from American Honda on your 2018 Honda Fit. The alternative was also presented in temporarily opening the fuel door by accessing interior panels to release the fuel door with the possibility of damaging parts to gain access and that too was met with our responsibility should something "break" during this temporary workaround. We released your car as requested; we did not charge any inspection fees on the day. We hope your concern was resolved. If not, we will be happy to assist you in any way possible.
Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have.
Erik Matos
Phone: 973.361.1396
Email: erik_matos@joycehonda.com
Outstanding Service at Joyce Honda – Special Thanks to
John Lavalle
I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professio
John Lavalle
I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professional, efficient, and trustworthy. A special shout-out to John Lavalle, who went above and beyond to make sure everything was handled with care and attention to detail.
John is extremely knowledgeable, honest, and customer-focused. He took the time to explain everything clearly, kept me updated throughout the process, and made sure my vehicle was returned in perfect condition. It’s rare to find someone in the service industry who genuinely cares about both the car and the customer — John absolutely does.
If you’re looking for a dealership that treats you right and provides truly reliable service, I highly recommend Joyce Honda. Ask for John Lavalle — you won’t be disappointed.
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by FJGB22
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
I had amazing service and they are an incredible staff.
I was greeted right away and helped immediately. Highly recommend!
I was greeted right away and helped immediately. Highly recommend!
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by MMORELLI10
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
Takes care of my Pilot very well.
Happy with service. Would always recommend to someone
Happy with service. Would always recommend to someone
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by vicsj
Verified Customer
Verified Customer
Jul 15, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
I purchased my 2017 Honda Civc Sport from Joyce Honda and
have not been disappointed!
Each service visit has exceeded my expectations!!!
The service was completed exceptionally and in a timely manner!
have not been disappointed!
Each service visit has exceeded my expectations!!!
The service was completed exceptionally and in a timely manner!
I will continue to highly recommend Joyce Honda as my primary choice for Service!!
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by B_ACHOE
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
I like Joyce Honda i trust them and they know what they
are doing and I trust them
are doing and I trust them
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by 61JGUNDERSON
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
Negotiated with my extended warranty policy on my behalf
to cover expensive gas system repairs. Also covered the second deductible as this repair needed two visits to diagnose.
to cover expensive gas system repairs. Also covered the second deductible as this repair needed two visits to diagnose.
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by YAMASH2
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
The staff was excellent.
Phenomenal service.
swift timing
Polite and compassionate
Good technical support
Wonderful leadership in the sales department
Phenomenal service.
swift timing
Polite and compassionate
Good technical support
Wonderful leadership in the sales department
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by A9RIZ
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
A little gift from heaven.
I love this place. They have ALWAYS been good to me.
I love this place. They have ALWAYS been good to me.
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by CHRISTOPHERJFEELEY
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda
Purchased many vehicles over the years here.
. used them this time for repair with extended warranty we purchased
. used them this time for repair with extended warranty we purchased
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by KMPELUSO
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Joyce Honda responded
Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business.
Warm Regards,
The Service Team at Joyce Honda