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John Le
John Le at Norm Reeves Honda Superstore - Huntington

John Le | Page 41

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
460 Reviews
4.9

460 Reviews

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460 Reviews of John Le

December 28, 2023

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Employee Rating

Due to either system or human error I was asked to perform a brake fluid job which was done a year ago. Once I noticed, the job was refunded within 24 hours. However ideally this would never have occu More

by rob
Recommend Dealer
Yes
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Dec 29, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the oversight and appreciate your understanding. We're committed to continuous improvement to ensure such occurrences are minimized in the future.

December 21, 2023

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Price is high, but John Le is professional and helpful. Keep him around. John Le gives good customer service. More

by Yosemitejanet
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 21, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your feedback with us! We're happy to know that John helped you during your time with us. Let us know how we can make your next visit a 5-star experience!

December 20, 2023

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No appointment that got me in and out The same afternoon thank you Thank you More

by Shotgunbs1.bs
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 21, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of a scheduled appointment. We appreciate your feedback and will use it to improve our services.

December 20, 2023

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Great, Always professional and caring. Nice polite and quick in getting me back into my vehicle. More

by Lernod
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 20, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear about your positive experience. Our team is dedicated to providing professional and caring service to ensure a smooth and quick process. We appreciate your trust in us!

December 18, 2023

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The service advisers have all been great, always looking to try and save me money More

by Vzuser
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 20, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your positive experience with our service advisers! We're delighted to hear that they've been helpful in finding ways to save you money. We appreciate your trust in our dealership and look forward to serving you in the future.

December 16, 2023

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Pretty tough to screw up an oil change. Everything was fine both the service and the dealership experience. Only one thing if you are going to offer a free car wash at least make an effort More

by FMF
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Workmanship
Service Time
Service Communication
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Yes
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Dec 20, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for choosing our dealership for your oil change! We appreciate your feedback and apologize for any oversight with the car wash. We'll ensure a thorough clean next time.

December 15, 2023

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Service on-time per 8:00 am booking. My questions were answered. My car's issues - low tire pressure indicator light on plus general maintenance, were addressed and I was able to pick up More

by Halliemurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your positive experience! We're delighted to hear we could address your concerns promptly and efficiently. Your satisfaction is our priority, and we appreciate your trust in our service. Safe travels!

December 15, 2023

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John Le responds quickly and personably to any requests for service or questions I might have. I know I can rely on him. More

by Juliefranz
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 16, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that John provided you with excellent service. We appreciate your trust and look forward to continuing to meet your automotive needs.

December 15, 2023

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A to z customer service John was very thorough and communicated constantly to ensure service is done in time and deliver as promised More

by Sean84
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 15, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your positive experience with John! We're thrilled to hear that our team provided thorough and constant communication to meet your service expectations. We appreciate your feedback and look forward to serving you again.

December 14, 2023

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Great customer service, I arrived at my appt time, John came out, greeted me and started the check in process. My car was ready when promised and I was updated on my vehicle status while I was waiting. Gre More

by Tlooney800
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Dec 15, 2023

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that John provided excellent service, and we appreciate your feedback. If you ever need assistance in the future, feel free to reach out. Safe travels!

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