John Mancini | Page 17

My salesman was Steve and he was just great everyone was very patient I recently lost my husband and this was the first time I had shopped for a car alone so I was very overwhelmed and they were so kind and very patient I recently lost my husband and this was the first time I had shopped for a car alone so I was very overwhelmed and they were so kind and made the process very easy More

by jchiarella13 Verified Customer Verified Customer

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In the ten years I have been a customer at Colonial VW I have experienced nothing less than superior service. I find the staff honest, fair to work with, and an atypical experience than what the stereotypes have experienced nothing less than superior service. I find the staff honest, fair to work with, and an atypical experience than what the stereotypes are of car salesmen. I plan to return every time I need a car want to single out both Jason and Dan for how well they have treated me over the years. More

by Juno Verified Customer Verified Customer

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Every three years we get a new car lease and for the last four leases we have worked with Greg Cohen. Greg is well-versed in all things VW, when we see him it's like seeing family. We are always impressed wi four leases we have worked with Greg Cohen. Greg is well-versed in all things VW, when we see him it's like seeing family. We are always impressed with his attention to detail and his overall mastery of VW. I would recommend Greg and Colonial VW to everyone! More

by MELISSAMAJKUT Verified Customer Verified Customer

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Friendly staff. Steven T was knowledgeable, answered all our questions and a No Pressure sales expert Steven T was knowledgeable, answered all our questions and a No Pressure sales expert More

by vrf2004 Verified Customer Verified Customer

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I’ve been working with Greg for about 15 years with leases and purchases! Always very helpful and personable. Always reachable and stays in touch. Checks in when I come in for service & provides great leases and purchases! Always very helpful and personable. Always reachable and stays in touch. Checks in when I come in for service & provides great customer service. I won’t go anywhere else! More

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Renewing our Tiguan lease with colonial volkswagen of medford was easy and fast. We knew what we wanted and checked the available inventory. medford was easy and fast. We knew what we wanted and checked the available inventory. More

by Laurent Verified Customer Verified Customer

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I just purchased my fourth car from Colonial. Every time has been a great, easy experience. Greg Cohen is extremely knowledgeable and honest. I've loved working with him, as he recognizes my want Every time has been a great, easy experience. Greg Cohen is extremely knowledgeable and honest. I've loved working with him, as he recognizes my wants and needs and always make sure I'm perfectly satisfied. Sales, finance and service are all great. More

by samanthapiwinski Verified Customer Verified Customer

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Great experience, no hard cell, would recommend them to anyone, friendly and great coverage plan anyone, friendly and great coverage plan More

by EVAN1064 Verified Customer Verified Customer

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Keven was really really great! He answered all of our questions and really helped in deciding which car is the best for us! It was a really good experience and will never hesitate He answered all of our questions and really helped in deciding which car is the best for us! It was a really good experience and will never hesitate to buy or lease again in the future! More

by jokenriquez Verified Customer Verified Customer

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3.5 - Overall good. Friendly, efficient, not pushy, flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they were just not knowledgeable about the newer electric cars, the ecosystem surrounding that and the switch from gas to electric. (Talking about the infotainment system is fine, but it wasn't the main selling point for us...) b) Communication about the status of my order was inconsistent. I got numerous calls from the dealership indicating when the car would be available only to get a followup later that 'Well actually... 3 more months.' Meanwhile VW.com was sending us different updates and it was a little frustrating trying to understand when we'd actually get the car with all the mixed messaging. c) They wouldn't work with us on price or include extras despite delays, inconveniences or the car price increase from the time we placed our initial order. Didn't feel like there was any sort of apology, acknowledgement or understanding of the frustrations we felt. More

by Anonymous.buyer Verified Customer Verified Customer

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