John Mason

My car was recalled for paint, so vw approved the car to be stripped and repainted. Upon picking up, I noticed interior was put back together incorrectly, with trim cut too short, fabric edges hanging out, be stripped and repainted. Upon picking up, I noticed interior was put back together incorrectly, with trim cut too short, fabric edges hanging out, water stains on ceiling, overlapping plastic, etc. The car was returned twice for repair of interior. Although things were corrected, we were waiting on our car for over 6 weeks and the date promised for completion continued to be pushed back. Every time I entered the department, the staff was unfamiliar with me, my vehicle and the repairs that had been performed. There was never a concern for the inconvenience of their sloppy work. At the final pick up, another customer was having similar issues with their car and was meeting with the team for resolution. More

by sbleecker Verified Customer Verified Customer

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This is to the collision center and not the dealership. I would absolutely not recommend them. I took my Chevy up there because my insurance recommended them, in January and I’ve had to take it up there 5 I would absolutely not recommend them. I took my Chevy up there because my insurance recommended them, in January and I’ve had to take it up there 5 times and it is still not completely fixed. Also their attitudes leave significant room for improvement. They are rude to you, even though they can’t fix your vehicle after your insurance has paid them over $7000 to fix it. Will not use them again and I recommend you don’t as well. I’ve already filed a complaint with my insurance company. More

by COUNTRYGIRL52591 Verified Customer Verified Customer

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Used usual tactic of keeping us there for hours then sneaked in a $4000 package I had already said I didn't want I have no doubts that the $2500 down payment you got went directly into y'all's pocket sneaked in a $4000 package I had already said I didn't want I have no doubts that the $2500 down payment you got went directly into y'all's pocket. More

by butch44 Verified Customer Verified Customer

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Excellent communication regarding process. Everyone was very helpful from when my car was towed there through completion of repairs. Everyone was very helpful from when my car was towed there through completion of repairs. More

by Joan Verified Customer Verified Customer

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What an excellent and effective operation! Best collision repair operation: The BEST WORK done I’ve ever witnessed, and at a very fair cost! I cannot recommend Southern Team’s work and overal Best collision repair operation: The BEST WORK done I’ve ever witnessed, and at a very fair cost! I cannot recommend Southern Team’s work and overall integrity with more enthusiasm!! They are the BEST of the BEST!!! More

by Logang Verified Customer Verified Customer

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Megan is A-M-A-Z-I-N-G at what she does! She knows what she’s talking about. Customer is by far one of the best I’ve come across. She is friendly, gives you full details of repairs. She foll She knows what she’s talking about. Customer is by far one of the best I’ve come across. She is friendly, gives you full details of repairs. She follows through with call backs in a promptly manner. She makes my experience wonderful every time! More

by joandavis39 Verified Customer Verified Customer

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The body work repair of my vehicle was done with excellent quality and care. I was kept up to date on the work almost daily, and the vehicle was ready on the original date promised. excellent quality and care. I was kept up to date on the work almost daily, and the vehicle was ready on the original date promised. More

by ZEPPMIC58 Verified Customer Verified Customer

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I am unfortunately having to write this review due to my extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choos extremely poor experience with Southern Collision Center on Peters Creek. After being involved in a car accident, my insurance allowed me to choose a repair shop. I chose Southern Collision Center simply because of its proximity to my home — a decision I deeply regret. My truck was not drivable due to a flat tire and was towed to their facility. Southern Collision Center estimated the repair cost at nearly $28,000, declaring extensive damage such as a bent frame and axle. This estimate resulted in my truck being deemed a total loss by the insurance company. However, upon further inspection and after challenging their assessment, I found these claims to be completely unfounded. When I questioned the accuracy of their estimate, the manager berated me, claimed I "didn’t know what I was talking about,", "why don't you fix it then" and then increased the estimate to $34,000, which felt retaliatory and highly unprofessional. Thankfully, I was able to purchase my truck back from the insurance company and have it properly repaired elsewhere for only $9,000. The actual damage was mostly cosmetic — a far cry from the catastrophic damage Southern Collision Center claimed. In my opinion, this behavior borders on fraud. To take advantage of customers during an already stressful time is unacceptable. Based on my experience, I would strongly advise against trusting Southern Collision Center with your vehicle or doing business with them in any capacity. More

by Chad Forte Verified Customer Verified Customer

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Great service, lovely paint job and Athena’s continuous updates on status was exemplar. Thank you Collision Center for a job well done! updates on status was exemplar. Thank you Collision Center for a job well done! More

by DIMENSIONMAX Verified Customer Verified Customer

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I have always had good feelings about my Hyundai service department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs and Wayne Lewis has sold us all of them. Until this year, no extensive work was needed on our vehicles. The only complaint I have had was this last time when I was told my vehicle would be ready by Friday, May 30. It was not. That was okay but I had an important event that I needed to leave on June 4. Then “maybe Monday…..then maybe by Tuesday June 3rd. I had to beg them to have it ready because I needed to leave early on the 4th. Finally I was able to pick up my Santa Fe by 5:00 Tuesday afternoon! Maybe I’m wrong, but I feel like having owned five Hyundais since living in the area for 20 years, I would expect some consideration. But….. I love my Santa Fe!! And I love the people who work there, especially Wayne Lewis! More

by JUANDATEACHER Verified Customer Verified Customer

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