John McGraw
John McGraw at Honda Universe

John McGraw | Page 13

Customer Relations Manager

Honda Universe

1085 Ocean Ave
Lakewood Township, NJ 08701

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4.8
415 Reviews

Hours: Mon 9-9, Tues 9-9, Wed 9-5, Thurs OFF, Fri 1-9, Sat 9-6

4.8

415 Reviews

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415 Reviews of John McGraw

January 15, 2021

Dealership Rating
Employee Rating

Great service; thank you! Tony in the service area was pleasant and kept me informed during the servicing of my car, explaining in detail so I could understand what my car needed and why. My thanks also e More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony, Service Dept.

Jan 15, 2021

Honda Universe responded

We truly appreciate you taking the time to provide such great feedback! It's a pleasure to know our team was able to assist you and make your experience a positive one!

January 12, 2021

Dealership Rating
Employee Rating

Very satisfying experience at Honda Universe. The Sales Consultant, Danny Patel, was very professional and knowledgeable. He provided purchase vs lease options for my consideration. More

by SEASHOREPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Patel , Steve Umoru

Jan 13, 2021

Honda Universe responded

Thank you for taking the time to provide your feedback! We're so happy Danny could assist you and make your experience a memorable one!

December 21, 2020

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Employee Rating

We had some routine service on 2 of our Hondas (we have 5!) and the service was exemplary as usual. Everyone is professional, cheerful and completely knowledgeable. A special thanks to John McGraw, who a More

by TFPetersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2020

Honda Universe responded

We truly appreciate you taking the time to provide such positive feedback! At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 18, 2020

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Employee Rating

While recently discussing Hondas with an acquaintance, I recommended Honda Universe in Lakewood. First, I liked the fact that your building inside was neat, clean, and roomy--I don't like feeling closed in More

by GrannyH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Goldstein

Dec 21, 2020

Honda Universe responded

Thank you for the excellent five-star review! It sounds like you had a pleasant experience at our dealership and we truly appreciate your kind words!

December 16, 2020

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Needed some information on my expired temp. Spoke with John Mcgraw. He had all the answers. He explained to me what the hold up was and was very professional and courteous. More

by JN
Customer Service
Friendliness
Recommend Dealer
Yes
Dec 17, 2020

Honda Universe responded

Thank you for the excellent five-star review! We're so pleased to hear that John could assist you and make your experience a positive one. We look forward to working with you again in the future!

December 14, 2020

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Employee Rating

I was in for a basic service a couple of weeks ago and as always it was hassle free and while I was waiting John McGraw came out to see how everything was going . John is so easy to talk to and really makes More

by happycamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil Goldstein

Dec 15, 2020

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with John!

December 14, 2020

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Employee Rating

Would like to thank John McGraw for his professional ,knowledgeable service as usual. It's comforting knowing ahead of time that you are about to deal with a honest sincere representative who cares abou More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2020

Honda Universe responded

Bryan, we truly appreciate you taking the time to provide such great feedback! It's great to know John went above and beyond to provide you with such great care. We truly appreciate your kind words and look forward to seeing you again in the future!

December 11, 2020

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Employee Rating

Neil is the best salesman ever. The nicest most down to earth guy ever. He really took care of me today! Highly recommend him to anyone! The whole staff honestly was nothing but super personable and genuin More

by Erica Morieko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Salerno, Neil Goldstein

Dec 15, 2020

Honda Universe responded

Thank you for the positive feedback, Erica! We're so pleased to know that Neil was able to assist you and provide you with excellent service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 10, 2020

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Employee Rating

We went to Honda Universe to buy my son a Honda. I was very happy not to be pressured and able to take our time to decide what to purchase. I would always recommend this dealership. More

by kat130SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2020

Honda Universe responded

Thank you for the great five-star review! We're so pleased to hear our team was able to assist you and your son during your car buying process!

December 10, 2020

Dealership Rating
Employee Rating

We purchased our Honda CRV last year and we love it!. We always come back to Honda Universe for Service. Mainly because John McGraw has made our experience very pleasant and he is always very courteous. J More

by gtraff24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2020

Honda Universe responded

Thank you for the positive five-star review! We're so pleased to hear that John could assist you and make your experience one to remember. We truly appreciate your kind words and hope you love driving around in your new Honda CRV!

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