John McNelis | Page 3

Pleasantly surprised I was pleasantly surprised at the service I received after some bad on line reviews. My experience was pleasant and went smooth. The dealership hono I was pleasantly surprised at the service I received after some bad on line reviews. My experience was pleasant and went smooth. The dealership honored my negotiated price we agreed to on-line and offered to get me the color of the car I wanted from another dealer, since they didn't have it on the lot. I ended up choosing an available color I thought I would like more on the long run. I am more than happy with my purchase. The initial process was a little long and I would have liked a little more pro-active approach after I wired the funds for my purchase. Other than that I have no complains. More

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Wonderful, Helpful Experience This is our second Camry from PJ. He deserves a raise!! Our experiences with him have been truly exceptional! We recommend him to all our friends and This is our second Camry from PJ. He deserves a raise!! Our experiences with him have been truly exceptional! We recommend him to all our friends and family. Josh handled our paperwork with great patience. I hope this is not falling on deaf ears. I mean this 100%. More

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Treated me like family! I left raving about this place. Zero pressure. Felt like they wanted to give me a Nordstrom expierence. Looking forward to my next purchase here! I left raving about this place. Zero pressure. Felt like they wanted to give me a Nordstrom expierence. Looking forward to my next purchase here! More

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Awesome !!! Mike was super helpful friendly and fast in customizing a brand new tundra for me !!! The trade in value was adjusted for me to make the deal happen. Mike was super helpful friendly and fast in customizing a brand new tundra for me !!! The trade in value was adjusted for me to make the deal happen. Financing was great and also very fast . Thanks wilde More

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Great people to work with, and very respectful Ryan, John, and Zika helped us out a lot, and they all answered our questions. I would recommend anyone who wants a Toyota to these guys. They are the Ryan, John, and Zika helped us out a lot, and they all answered our questions. I would recommend anyone who wants a Toyota to these guys. They are the number one guys to look to for help! More

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Worst experience ever in a car dealership. Toyota Financial and Wilde Toyota you need to take care of your customers. Horrible service. We re-leased a 2016 V6 XSE Camry at Wilde Toyota in M Toyota Financial and Wilde Toyota you need to take care of your customers. Horrible service. We re-leased a 2016 V6 XSE Camry at Wilde Toyota in Milwaukee and turned in an leased 2014 leased Camry LE account number #03-0782-bz174 The Camry was turned in pristine condition and the reason we did this was because there special deals going on the 2016's and we decided to take the plunge and leased another higher spec Camry. No damage / pets / smoking / and the car was turned in with all the keys (3 ) two remote and a gray valet key to the salesperson (D.Behling) We were happy with the Camry product and we upgraded and bought a 2016 V6 XSE Camry. Then suddenly we received a letter with a bill for $226.86 which itemized as "wear and tear" and then in a subsection it said "missing 1 remote keys and manual". I knew we had given the car back in great shape and were only over approx 300 miles. Wilde told us that would make the last 2 payments for us and then turn in the lease for us. We gave all the items to the salesman when the deal was done. When we emptied the car we left the manual, a tire warranty and maintenance minder card in a Ziplock bag in the car along with all the maintenance records. After receiving the bill from Toyota financial services I called the dealer and told him we had no leftover keys or manuals. The dealer said that he would consult with the salesperson and get back to me. (Never happened) I called Toyota Financial Services and explained to them that this was an unfair charge as we Turned in everything on the day we took the new car home. I was not getting any answers from anyone. The TFC employees would emphatically listen to what I had to say and then after 5 minutes they would say a scripted reply "We're sorry you are not happy but let me get you to the correct person" This happened about five times. I was very confused as I kept getting transferred from one extension to another and having to repeat, the account number, Vin number with zero coherence between departments. I was told by Ben from Toyota financial "we do charge if anything is missing". I told him that's fair but nothing was missing and why there is no paper trail for this issue ? He then said "Toyota has been leasing cars like this and for 25 years and they are not going to change anything anytime soon" I politely told him that we never got any paperwork from the dealer for turning the car in, Except they said that they will turn over the car back to Toyota and we won't have to worry about anything and reiterated everything seemed in order and this was standard protocol. The manager (Terry) and salesman at Wilde said everything looked ok and nothing was amiss. I called back Toyota Financial again and I was routed to the leasing department at their corporate headquarters. The person who came online was absolutely obnoxious and pretty much told me that I was responsible and if the keys were not turned in by the dealer that the customer is liable. I told him that the keys were turned in along with the manual to the dealership along with the tire warranty paperwork. The TFC rep said he would give me a discount on the amount owed. I asked him why I should pay for a car which is in your possession and there is nothing owed.? The rep said we owe $50.00 for the over miles and 175 for the missing key and manual. really ? I just did business with you for over $50,000 and you are calling me a liar ? He started reading the fine print on the contract which we signed and went on tirade and at point I was insulted enough and I declined any further assistance and decided to go the consumer protection route as I will not be taken for a ride after doing business with a company and giving them mine and my wife's hard earned money More

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Thanks Jeff! I started out my day of car shopping at a different Toyota dealer, only to leave shortly after getting there because of a rude, disinterested, unhelpf I started out my day of car shopping at a different Toyota dealer, only to leave shortly after getting there because of a rude, disinterested, unhelpful salesman. At the suggestion of my brother, I then went to see Jeff at Wilde. Although it was a long day (I don't make decisions easily), Jeff made the experience as painless as possible. He was knowledgeable, friendly, and easy to work with. He was very patient throughout the transaction, and even helped me decide on a color. Jeff also assisted this technologically inept dinosaur with Bluetooth features in the car! I have been recommending Jeff to everyone I know who may be in the market for a car. Thanks again, Jeff - you rock!!! More

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this guy knows his job This guy really knew how to take care of my mother and i. Very friendly and very helpful. He honestly made me feel like a valued customer. THANKS ROB This guy really knew how to take care of my mother and i. Very friendly and very helpful. He honestly made me feel like a valued customer. THANKS ROB YOU ARE THE MAN!!!! More

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Last stop was the best one, thanks Max Kramer! We had tested out every reasonably priced non-Toyota three row vehicle on the market, and every vehicle had some major disappointment; our last stop w We had tested out every reasonably priced non-Toyota three row vehicle on the market, and every vehicle had some major disappointment; our last stop was Wilde Toyota. Our salesman, Max Kramer, was a pleasure to work with and extremely knowledgeable. We looked at the Highlander and two trim levels of the 2015 Sienna. Max showed us all the features, and made the exploration process fun. It turns out the Sienna XLE was the one three row vehicle without feature, room, or quality compromise for our family (nice job Toyota on the interior quality and tech upgrades for 2015). Max and John McNelis, the sales manager, made the negotiation and paperwork process go smooth and painlessly. Max even took the time to help us understand and set up all the vehicle features before we left. Thank you Max and John for a great buying experience! More

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John M. was very helpful! Knows the vehicles very well. His customer services is outstanding! Would work/buy from him in the future! The dealership is clean and all of the sales associates are kind as well His customer services is outstanding! Would work/buy from him in the future! The dealership is clean and all of the sales associates are kind as well as the finance people. More

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