John Nguyen | Page 3

Very disappointed with service of ordering driver side visor. Technician had difficulty installing original visor that later fell off. When I returned to fix the visor they took so long to install that th visor. Technician had difficulty installing original visor that later fell off. When I returned to fix the visor they took so long to install that they made me late for work and failed to communicate why it was taking so long and tech John Nguyen disappeared without checking back with me. Very dissatisfied customer More

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SENOR JOHN NGUYEN was on top of it: a quick & easy check-in,he provided a ride home, called to explain repairs & cost ( to the penny----NO surprises ). Entire experience, start to finish, A+. check-in,he provided a ride home, called to explain repairs & cost ( to the penny----NO surprises ). Entire experience, start to finish, A+. More

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Great customer service. John was helpful and communicated with me on status. Completed in a timely manner. John was helpful and communicated with me on status. Completed in a timely manner. More

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More reliable with regards of service and dealership and service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service More

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Excellent service, friendly staff, on-time completion, and clean waiting area makes this my preferred dealership. and clean waiting area makes this my preferred dealership. More

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Servicing Dept was great! He was very knowledgeable, provided great feedback, ans suggestions. This helped me understand what’s happening with my car and to allow me to weigh He was very knowledgeable, provided great feedback, ans suggestions. This helped me understand what’s happening with my car and to allow me to weigh my options. The costs to fix my transmission was outrageous, but the suggestions he gave was fantastic. He’s very friendly, great custom service! More

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Super nice and friendly service at this dealership. Very knowledgeable about cars. Very satisfied customer Very knowledgeable about cars. Very satisfied customer More

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Service was done as scheduled. Customer service was very professional. Job well done. Service l received at the parts shop was very professional too. Customer service was very professional. Job well done. Service l received at the parts shop was very professional too. More

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Elk Grove Toyota is a very professional place to take my car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service More

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Maintenance service was acceptable, nice job on car wash! However, we were held up at the Parts store for over an hour ( I.e., asked to wait for the employee to return when it was out turn while there was no However, we were held up at the Parts store for over an hour ( I.e., asked to wait for the employee to return when it was out turn while there was no line, while the other counter staff was helping other customers showing up after us, among others bad customer practices). More

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