John O'Keeffe | Page 14

Purchase of RAV 4 It was time to trade in old vehicle and purchase a certified pre-owned RAV 4. We picked Falmouth Toyota because of prior positive experiences at their It was time to trade in old vehicle and purchase a certified pre-owned RAV 4. We picked Falmouth Toyota because of prior positive experiences at their store. The sales and financial staff are great to do business with, knowledgeable, and friendly. More

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Easy transaction, but I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was I recently purchased a 2017 Prius Prime Advanced...which was overall a fabulous experience. The sales manager was personable and helpful...and it was perhaps my easiest auto purchase in nearly 50 years (I'm 64)! I LOVED the fact that the salesman, Glen, DID NOT PUSH at all. NO Pressure, which is unusual in my experience. He was a true gentleman. But, he had virtually no experience with this particular model. We were in it together to figure out many of the bells and whistles, and believe me there are many. I'm still reading the hefty owners manual 2 days later. I'm conflicted in saying anything negative about him...he's REALLY a nice guy. But, when one is purchasing a $30K item, a salesman should be intimately familiar with it. But overall, the experience was GREAT, and I'd HIGHLY recommend Falmouth Toyota to friends, family and all of you! More

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C HR patience Jeff Cummings was super patient with me. I was all over the place, wanting a sedan, intrest in the CHR, then considering used Rav's..any way, he alwa Jeff Cummings was super patient with me. I was all over the place, wanting a sedan, intrest in the CHR, then considering used Rav's..any way, he always had a smile and listened! And rhe finance department was great, no xx. And I love my new CHR! More

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Great place to buy a vehice! Falmouth Toyota met and surpassed all my expectations. Ronnie is a delight to work with, and seemed to understand my reticence with new-car buying. Falmouth Toyota met and surpassed all my expectations. Ronnie is a delight to work with, and seemed to understand my reticence with new-car buying. Haven’t bought one in 18 years, so this was all new to me. He offered me a far better deal than other Toyota dealerships. Someone met us at the boat and took us up to the dealership so we could “kick the tires” and sign the papers. Bam! We came home with our new car! Complete with inspection sticker. Of course, learning to drive one of these babies is like learning to drive all over again but Ronnie made sure I knew the basics, like starting it and connecting the bluetooth. One trip off-island and it was done! I worked with John for financing and he was terrific, too. The facilities are clean, and we got a taste of that when we had to line up for an inspection sticker. It was down around zero this day, and it was great being inside when we had to exit the vehicle for the sticker. The waiting room is clean and everyone who passed through was pleasant. A table to re-charge anything you have to plug in, beverages and snacks. I hope I won’t have to take it back until its 5,000 mi. checkup, but I won’t mind a bit when I do. More

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Easy to spot when people truly care. Service standards and corporate culture starts at the top and Matt Murphy is the best! Steve in sales, John & Justin in Finance - great people and alw Service standards and corporate culture starts at the top and Matt Murphy is the best! Steve in sales, John & Justin in Finance - great people and always went the extra mile. When it was below zero degrees outside and I had my two daughters (who love the kids play room!), Steve went outside and drove my car in for the inspection - Justin stayed late the day before New Year’s Eve and prepped the loan paperwork for John and John closed things out and even let my kids play with his calculator! Such wonderful vibes at Falmouth Toyota - I would not think of doing business elsewhere! Well done! More

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Purchase of Highlander LE 2018 For more than 25 years, we have been buying Toyota cars and trucks at Falmouth Toyota. We recently traded in our vehicle for a new 2018 Highlander L For more than 25 years, we have been buying Toyota cars and trucks at Falmouth Toyota. We recently traded in our vehicle for a new 2018 Highlander LE . We spoke with Ray Bourgeois, John O'Keeffe , Tony Martino and our salesman Brian Nascarella to close the deal. All of them could not have been more friendly, efficient and informative-very business like! We rate them all a 5.0 out of 5. Excellent and well managed dealership. As for the service department, they cannot be beat anywhere. # 1 in customer service-- we very highly recommend Falmouth Toyota! More

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Very impressed with Falmouth Toyota Although I live in Framingham and quit a distance from Falmouth Toyota a friend recommended the dealership and said I wouldn't be disappointed with my Although I live in Framingham and quit a distance from Falmouth Toyota a friend recommended the dealership and said I wouldn't be disappointed with my buying experience and the customer service. The staff were more than outstanding. There wasn't a hassle with the price and an honest and upfront explanation with all the finance options. Not only did a get a better price than a local dealer but a walked away the same day happy with my new Tacoma Pro. Highly recommend Falmouth Toyota and well worth the drive... More

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Professional and informative I had many questions throughout the financing process as my boyfriend and I went about purchasing a certified pre-owned 2015 Tacoma. We live 2 hours a I had many questions throughout the financing process as my boyfriend and I went about purchasing a certified pre-owned 2015 Tacoma. We live 2 hours away, and it was our first time buying a car together. John spent lots of time on the phone with both of us answering our questions, helping us to understand the process, and helping me to better understand how the financing agreement would overall affect my credit. He was consistently patient and helped me to learn rather than discounting my questions or brushing them aside. He also helped us to navigate the complications that arose along the way. More

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Service and New Car Purchase Traveling from Martha's Vineyard I found Falmouth Toyota to be very accommodating with scheduling. It is a perfect fit for me. I just purchased my ne Traveling from Martha's Vineyard I found Falmouth Toyota to be very accommodating with scheduling. It is a perfect fit for me. I just purchased my new Toyota from Falmouth Toyota, very professional sales department. They know what it takes to sell a new Toyota. More

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Quick and Easy This was my first car buying experience with Falmouth Toyota and certainly won't be my last. I had been driving my old vehicle for almost ten years. I This was my first car buying experience with Falmouth Toyota and certainly won't be my last. I had been driving my old vehicle for almost ten years. I needed something new and due to my own scheduling issues didn't have time for the back and forth negotiating. I knew I wanted a Highlander and chose Falmouth Toyota based on the great ratings they received. After I did an online search of their inventory Jeff contacted me. He made arrangements to meet with us within an hour, had the vehicle ready for test drive and completed the application process for financing including trading in two vehicles a half hour before I had to be on my way. My new Highlander was ready for delivery the next morning. I recently brought it in to have a remote starter installed. The service department and staff didn't disappoint. The waiting area is comfortable, staff friendly and professional and they provided me with a loaner vehicle for the day. More

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