John Petersavage | Page 26

The best car buying experience in my life! We needed a vehicle and explained what we were looking for in a vehicle. We wanted a used vehicle that was dependable and had low mileage and affordab We needed a vehicle and explained what we were looking for in a vehicle. We wanted a used vehicle that was dependable and had low mileage and affordable to fit in our budget. Jennifer Duran was a great Sales person, she was very personable and very easy to talk with. John the GM was fantastic as well, Tim Hanson the Finance Manager made it very comfortable to discuss all the financial matters in the purchase of the vehicle as well! More

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the best helpful, no hassles, if you are a subaru customer, the good folks at tucson subaru will have your back. they have consistently shown respect for my helpful, no hassles, if you are a subaru customer, the good folks at tucson subaru will have your back. they have consistently shown respect for my time and have protected my interests for over 15 years. More

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We love our Subarus--all five of them First off, I love the five Subarus that we have bought over the past 14 years. Each model performs well and has never (knock wood) given us any troub First off, I love the five Subarus that we have bought over the past 14 years. Each model performs well and has never (knock wood) given us any trouble here in the dry, mountainous landscape of Southern Arizona. Second, the sales and service staff are wonderful. Actually going above and beyond of what we have experienced with any other car dealership. We cannot say enough about Gil Warren and John Petersavage, who have always been accommodating to make certain that we are pleased with our purchases. Whether coming in to make a purchase or for service, John Petersavage and Rocky know how to make customers satisfied, and that’s why we have recommended Tucson Subaru to all our friends. Frequently, when parking at a mall or at our country club, I am asked, “How do you like your Subaru?” My answer is always, “I LOVE my Subaru.” And then I tell them why. More

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Great experience Jennifer was very patient with us. She showed us many vehicles. Working with a woman salesperson was key to making this sale!!! John was super helpfu Jennifer was very patient with us. She showed us many vehicles. Working with a woman salesperson was key to making this sale!!! John was super helpful as well. More

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Excellent experience. Jennifer explained everything clearly and answered all my questions. She worked quickly to get the process going. Great job! Tim was also very help Jennifer explained everything clearly and answered all my questions. She worked quickly to get the process going. Great job! Tim was also very helpful and informative. Great team of people. Thanks! And I know that they will help me as needed. More

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Jennifer Duran review Jennifer Duran and the GM worked with me to hammer out a deal. It was due to the GM willing to help me out and get me the best deal possible since Ms Jennifer Duran and the GM worked with me to hammer out a deal. It was due to the GM willing to help me out and get me the best deal possible since Ms Duran was with another customer. In most dealerships in my experience the GM is the one to avoid but with Tucson Subaru the GM is a true team player. Now that's what real leadership is about. Then it was a real class act the way Jennifer took care of me when I came to get my car and hech she even gave my wife a dozen flowers! Totally awesome customer experience. More

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Saved loads of money by driving out with a new vehicle! I’d received an email offer from the Subaru dealership indicating that I could lower my monthly payments by about $35/month if I traded the 2015 Fores I’d received an email offer from the Subaru dealership indicating that I could lower my monthly payments by about $35/month if I traded the 2015 Forester I was leasing for a new lease on a 2017 Forester. However, I was nearly 2,500 miles over the mileage allotment for my current lease and figured that a trade in would probably amount to losing money or, at the very best, breaking even. Needless to say, when Jacob, my sales rep, confirmed that my monthly payments would indeed drop by about $35/month if I were to trade in the 2015 Forester for a new lease on a 2017 Forester, I was very surprised [and totally unprepared to make a decision]. Never expecting the numbers to work out so favorably, the great news initially was very stressful for me and literally took a few hours to sink in. With only 14 months remaining on my 2015 Forester lease, I had my sights set on a jeep or truck that could accommodate tires with mega ground clearance. As much as I loved my Forester, I wasn’t sure so I wanted to go for the trade-in and reset the 3-year clock. Jacob, his manager John, [AND my dad who had flown in for a visit and could see that this was one hell of a great deal], very politely tried to talk sense into me; but I wasn’t having any of it. They waited very patiently as I wrapped my head around things. Finally, [a few hours later], it dawned on me at just how awesome of deal they were offering. The 3-year clock might be starting over, but so would my mileage, [freeing me of the constant stress of being nearly 2,500 miles over… or having to shell out several hundred dollars in a few months to extend the warranty, had I stayed in the 2015 Forester]. And with payments of $30-35/month less than with my 2015 Forester lease, this deal was like icing on the cake. Louie handled the finance end of things, just like with my previous lease. He is extremely personable and pleasant to work with, and I didn’t mind waiting an extra 20-30 minutes in order to work with him again. This time around, there was some extra confusion since I had just purchased a new home and was in the process of changing my addresses. The rep from my insurance company needed some extra clarification, and Louie was super cool about allowing me to conference him in after hours to talk with my insurance company and ensure they took care of everything properly. More

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Pleasant and courteous but still a grueling process I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to bein I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to being a Costco member. I was surprised when the so-called Costco discount was applied to an earlier price on a used Crosstrek which had already been reduced in price by $3000 at some point before I arrived. This seemed a little deceptive. Basically, I was left to negotiate based on on-line guidance about the dealership's actual cost and what would be a great vs. good vs. fair deal. Even then, I wasn't confident that what I was shown as evidence of the dealership's cost actually represented the dealership's out of pocket expense incurred to date for the car. In the end, I felt I negotiated a pretty good deal, but was then unprepared for the "add-ons" presented once I was handed off to one of the financing agents. I should have researched this additional step of the buying process as well as I researched the purchase price. After doing some research, I felt I had made a mistake in agreeing to an extended warranty and an enhanced security system for the car. To Tucson Subaru's credit, they graciously and timely responded to my request to remove the larger of the add-ons (the extended warranty). I will just have to accept the representation that once I'd opted for the customer-activation of the Karr security system, the dealer was on the hook for something reasonably close to what they charged me for it. My research suggests that the dealer cost might be as high as $200 so the $299 they charged didn't seem terrible, though still would be quite a mark-up! Nonetheless, the process of modifying the contract to remove the extended warranty was pretty painless proving that it doesn't hurt to ask. I am hopeful that my experience with service while my Crosstrek is under warranty will be as positive. More

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Excellent Service....they care!! I cannot tell you how great the customer service is at Tucson Subaru. They listen when I have a concern or issue and they fix it to my satisfaction. I cannot tell you how great the customer service is at Tucson Subaru. They listen when I have a concern or issue and they fix it to my satisfaction. I will tell all my friends that the car buying experience at Tucson Subaru is the best!!! More

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Friendly and Knowledgeable Staff I was recently in a car accident where my car was declared totaled. The Tucson Subaru team was incredibly respectful, professional, and friendly in he I was recently in a car accident where my car was declared totaled. The Tucson Subaru team was incredibly respectful, professional, and friendly in helping me find a new car. Trent Nichols worked with me to find a perfect car, and Tim Hanson helped me get through all the paperwork. John Petersavage, the general manager, was extremely helpful as well; he was out on the floor greeting and interacting with customers, making sure their experience was going well. I will definitely recommend Tucson Subaru to anyone looking to buy used or new! More

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