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John Ruper

Overview Reviews (367) Inventory (252)

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John Ruper

John Ruper | Page 3

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

367 Reviews

Overview Reviews (367) Inventory (252)

4.7

367 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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367 Reviews of John Ruper

March 08, 2026

Dealership Rating

Employee Rating

I had terrible service from both a salesperson and the sales manager. I emailed with my concern only to have the sales manager turn it back on me and dismiss me entirely. When I responded back to ask to s sales manager. I emailed with my concern only to have the sales manager turn it back on me and dismiss me entirely. When I responded back to ask to speak to someone else, I have not heard back. All I wanted was an apology for the unprofessional and disrespectful way I was treated. I will never return there and will ensure my family doesn’t as well. More

by Jen41

Trade-in Experience

Recommend Dealer

Other Employees Tagged: Pam Koglman

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Mar 12, 2026 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Jen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 04, 2026

Dealership Rating

Employee Rating

They listened to my wants and needs and were able to help Friendly, professional and accommodating Friendly, professional and accommodating More

by Suederov

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Ruper

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Mar 04, 2026 -

Ken Ganley Ford Parma responded

Thank you for trusting our team to understand your priorities and provide helpful, courteous service. We hope you enjoy every mile in your new Bronco Sport. Your feedback means a lot, and we look forward to assisting you again.

February 16, 2026

Dealership Rating

Employee Rating

Great experience I had a great experience with CJ very nice Thank you thank you nice Thank you thank you More

by THEORIGINALDECKDOC

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Ruper

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Feb 17, 2026 -

Ken Ganley Ford Parma responded

We’re thrilled you’re enjoying your new Ford Maverick. Thank you for sharing your positive experience and for choosing us.

February 09, 2026

Dealership Rating

Employee Rating

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish they would have just put it in. More

by fritzwelker

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza, Kristy Tomcho

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Feb 09, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Fritz, please do not hesitate to let us know. We are always happy to help!

February 06, 2026

Dealership Rating

Employee Rating

Good service willing to do what it takes to get the deal done. Would purchase from dealer again done. Would purchase from dealer again More

by BERRYRBRIAN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, Nick Feruito , John Albany

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Feb 06, 2026 -

Ken Ganley Ford Parma responded

Thanks for the five-star review. We’re glad our team could work to get your Ford purchase completed smoothly. We look forward to helping you again.

February 03, 2026

Dealership Rating

Employee Rating

George was an absolute gem to work with, very friendly and more than polite. He went above and way beyond to assist me. and more than polite. He went above and way beyond to assist me. More

by Ford12345

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens

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Feb 03, 2026 -

Ken Ganley Ford Parma responded

Thank you for sharing your positive experience with George. We’re pleased he went above and beyond while servicing your Ford F-150. Feel free to reach out whenever you need assistance.

January 08, 2026

Dealership Rating

Employee Rating

Kristy was knowledgeable and listened to what I wanted in a car and provided that a car and provided that More

by pennyleegibson

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kristy Tomcho

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Jan 08, 2026 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2026

Dealership Rating

Employee Rating

Professional and a pleasure doing business Will work with John Ruper again Will be back John Ruper again Will be back More

by NCIRCH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Ruper

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Jan 08, 2026 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2025

Dealership Rating

Employee Rating

Pam Koglman is the Best! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! More

by thomasfast1

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza

Report | Print

Dec 30, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 26, 2025

Dealership Rating

Employee Rating

always a good dealer Kristy Tomcho did a very good job on getting me a good deal I will recommend her getting me a good deal I will recommend her More

by RLEVANDU

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Ruper

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Dec 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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