John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 35

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
388 Reviews
4.8

388 Reviews

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388 Reviews of John Ruper

June 02, 2021

Dealership Rating
Employee Rating

Very professional staff always makes me feel like family and looks out for the best interest of the customers also prompt on answering any questions More

by RMORTIMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Jun 03, 2021

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again!

May 27, 2021

Dealership Rating

A J the salesman helped me with re financed to buy my truck. Hassle free he spent time when other dealerships didn’t have time or didn’t have enough workers to help! More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

May 28, 2021

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Jack! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with AJ to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else.

May 27, 2021

Dealership Rating
Employee Rating

Very unhappy, service wasn't completed on my truck. Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in S More

by slaughter.k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Palffy

Jun 13, 2021

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 26, 2021

Dealership Rating

I would come here the business was good I would recommend this place to people thank u for all u guys do thank u to A.J. th sales person helped out the best way he could of More

by rThomG
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

May 26, 2021

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 24, 2021

Dealership Rating
Employee Rating

Well problem not taken care of,waiting on a rental car and to complete job still got to finish the noise problem I am hearing on start up More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman , Ashley Neely

May 24, 2021

Ken Ganley Ford Parma responded

Mike, quality customer service is always our number one priority, and we appreciate you taking the time to leave us this feedback. Thank you again for choosing Ganley Ford West, we look forward to completing the job and having you as one of our valued customers for many more years to come!

May 22, 2021

Dealership Rating
Employee Rating

I’ve been a customer at Ganley Ford for now our third car. I love the service we get from all the people there. Always trying to satisfy us and getting what we want for our new car. More

by ronshehan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi

May 23, 2021

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

May 19, 2021

Dealership Rating

I have purchased/leased 5 cars from Ganley over the past 15 plus years. I have always had a great experience with each and every one of my cars. I recently purchased a 2020 Ecosport and I absolutely love More

by shirleyclark833
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Bruno

May 20, 2021

Ken Ganley Ford Parma responded

We are very happy to have provided you, Shirley, once again with such a positive experience! We sincerely value your business and look forward to your next visit.

May 12, 2021

Dealership Rating

Brandon provided excellent expertise as well as customer service. From our first interaction over the phone to walking me through the features of the vehicle. More

by mdg920
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Taylor-Mitchell

May 12, 2021

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 08, 2021

Dealership Rating

Brandon Taylor was awesome. The best cars Salesman I've ever dealt with. Tom was also amazing and Erin in service is an A+ guy More

by KJR247
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace , Brandon Taylor-Mitchell, Daniel Walker, Erin in service

May 10, 2021

Ken Ganley Ford Parma responded

Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Ganley Ford West!

May 04, 2021

Dealership Rating

The dealership and it’s staff were very helpful. I dealt with Morgan and AJ and they made getting a new truck a painless experience! More

by Mikelight59
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher , AJ Bruno

May 05, 2021

Ken Ganley Ford Parma responded

Thank you, Mike, for your business and this review. We're happy to hear that Morgan and AJ were able to help you and demonstrate our commitment to great service. Congratulations on your new vehicle and if there is anything we can assist you with in the future, please let us know.

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