John Ruper
John Ruper at Ken Ganley Ford Parma

John Ruper | Page 35

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
415 Reviews
4.8

415 Reviews

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415 Reviews of John Ruper

February 19, 2022

Dealership Rating
Employee Rating

Our salesman was wonderful. John made our experience very pleasant. Thank you for making our truck buying experience an easy one. More

by branhan95
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Feb 21, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

January 28, 2022

Dealership Rating
Employee Rating

The salesman Danny is one of the best in the business everything was great any time you come in to the dealership More

by Charles Hericks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza , Daniel Walker

Jan 28, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review, Charles! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

January 24, 2022

Dealership Rating
Employee Rating

They were very professional even though there was a few of issues with the car. They were very helpful. More

by Maria kozma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Morgan Gallagher , Ashley Neely, Brandon Taylor-Mitchell

Jan 24, 2022

Ken Ganley Ford Parma responded

Thank you, Maria, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 27, 2021

Dealership Rating
Employee Rating

Ordered a Bronco in August, was delivered in December. Everything went smoothly, everyone was professional and no messing about with price or anything else. A great experience. More

by ron.faenza
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Dec 29, 2021

Ken Ganley Ford Parma responded

Thank you for your very kind review, Ron. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

December 03, 2021

Dealership Rating

I felt somewhat disrespected when I was quoted 1 price over the phone then told another when I got there and then charged another price after the fact. Not cool at all. I have a great credit score but tha More

by Extingtion
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Austin Simpson

Dec 20, 2021

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 01, 2021

Dealership Rating

It was a pleasure working with the Ganley Ford team, no surprises, which mean so much. More

by aneuman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Dec 01, 2021

Ken Ganley Ford Parma responded

It's great to hear that Daniel was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

November 21, 2021

Dealership Rating
Employee Rating

Very nice and I will recommend it to family and friends i had a great experience with the sales people and th we managers More

by FREDZAYAS826
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman , Daniel Walker

Nov 22, 2021

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

November 20, 2021

Dealership Rating
Employee Rating

They were great. My husbands first new car and he is so in love with his new car More

by Mckarjala
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Taylor-Mitchell

Nov 20, 2021

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2021

Dealership Rating
Employee Rating

The sales mgr. & team went over and above to assist in te procurement of my vehicle More

by finalley99
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Oct 29, 2021

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 15, 2021

Dealership Rating
Employee Rating

My last appointment was a total xxxx show. Came in for “the works”oil change with an appointment. An hour and a half later I went to check on my car, lots of looking at each other then at the computer, th More

by lcurcio7
Recommend Dealer
Yes
Oct 18, 2021

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

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