"Great customer service. Alex kept my car until it was..."
- Mrs. Clark
Great customer service. Alex kept my car until it was fixed. The only thing was that my loaner car was dirty and had no gas.
"Outstanding service, John Shelley made the it a wonderful..."
Outstanding service, John Shelley made the it a wonderful experience from beginning to end. I would highly recommend this dealership to anyone interested in purchasing a new Mercedes.
"Great experience each time I’ve been. John Shelley was my..."
Great experience each time I’ve been. John Shelley was my salesperson this time and made the entire process stress free and pleasant. Highly recommend this dealership.
"This was one of the easiest transaction you can imagine...."
- Rob Melvin
This was one of the easiest transaction you can imagine. I was treated with respect and all of the terms were clearly and honestly presented to me. I would buy from Walters MB again.
"It was a pleasure dealing with John. Originally they..."
It was a pleasure dealing with John. Originally they did not have what we needed.
But we were in no hurry and John did not forget. Eventually a vehicle fitting our needs showed up, and John called before it was even listed.
We are very happy with both John and Walters. The car has exceeded our expectations . This is the sixth car we have purchased over the years from Walters.
"From start to finish, the customer service was above and..."
From start to finish, the customer service was above and beyond. John Shelly said Mercedes Benz was different from the rest, and he proved it. Andy in finance made my experience with the documentation quick and pleasurable as well
"I got my nice car but my keys doesn't even have new..."
I got my nice car but my keys doesn't even have new battery,I noticed it when I drove my car on my way back home, the vehicle had this warning that it wasn't recognizing the keys, the fact that I have both keys with me, only to find out the car keys battery was old. Another thing is that there rate is high even though I have a excellent 810 credit score...not cool. Last thing, when I try to trade in my car they will give me $1000 for it....it's bull crop...I got my old car way more value than that when I sold it to CarMax....Yeah, guys find some better auto shop than Walter's of Riverside...
"It started with their website. I saw a car I liked and..."
It started with their website. I saw a car I liked and within a few minutes I got a call from Walters to set up a meeting. We got a very warm welcome and John Shelly our sales guy was very nice. There was no haggling over my trade in value. They gave me the high end of the KBB value. The deal was too good to pass up and we loved our new Mercedes. Great experience overalls. They emphasize family relationship and treated us like family.
Other Employees Tagged:
"Went in this past weekend to Walter's Mercedez of..."
- Potential Client
Went in this past weekend to Walter's Mercedez of Riverside and the salesperson did not attempt to earn my business. No mention of any programs, incentives etc. Remember, I drive a Mercedez and kinda know how this game is played. Problem #1, he came to us in the parking lot and asked "sooo what are we driving?" What I drive shouldn't matter to you. What am going to purchase from you and drive home should be your concern. It was so funny to see a sign that says that he sold the most cars in August. Must be my unlucky day, then.
Did a test drive, once inside he pulled up pictures of cars on his screen and asked for my ID card, how much I make annually, SS#, employer address and ph#... Then it dawned on us that he's trying to run my credit without my permission. I asked if he's trying to run my credit without my permission he replied "I mean I was going to get your autograph." "After I run your credit it will tell me what offers you qualify for." WHAT??? Am confused. Someone help me, please! I was done at this point and I left. You're trying to run to credit on what ground? No dollar amounts or numbers were discussed. Nothing was agreed upon. Nothing, I mean absolutely nothing at all. I asked to speak with the GM and he's been in a meeting since yesterday's morning - 11/23/2020. I guess my horrible experience doesn't matter to anyone .
Be careful with this establishment and the workers.
"Everyone at Walters Mercedes Riverside was very nice,..."
Everyone at Walters Mercedes Riverside was very nice, helpful and safe. We really enjoyed our experience there. It also was very quick process. Would definitely recommend this dealership.