John Tarplee | Page 5

My husband and I have been very pleased with the service we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced at Patrick. We know the Aurora is a somewhat unusual car to service, but the service department has worked hard to repair the major oil leak and faulty exhaust system. We are very pleased with the quality of service. Dave Sanza, our Service Consultant, has been great to work with. We really appreciate his attention to detail and courteousness. Also, we purchased four studded snow tires for our 2010 Lacrosse. Rick Triest was a tremendous help. He researched the size of snow tire that could be studded and still installed on the Lacrosse, for no studded snow tires are available in the 248 R19 original equipment tire on our Lacrosse. We were able to buy four new rims and installed 235 R17's on the car. Again, Rick was really great to work with. Several times I have had occasion to use Patrick's shuttle service, both to my office at RIT and then back to Patrick in the evening. Mike, the shuttle driver (I am sorry that I don't have his last name.), is most accommodating. His directions and commitments to times are accurate and adhered to. He too is very courteous and concerned that the shuttle service furthers a very positive image for Patrick. Obviously, we are very pleased with the service and the product Patrick provides. Many thanks. Bill and Barb Birkett More

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I needed a new catalytic converter for my 2006 Pontiac I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the road. My experience with them was great. I dropped the car off late night, and left a note in their drop box. It was quite late, but the place was well lit, and security was present. When they called me the next day, I let them know was on my way to California for Thanksgiving. They called me in California to let me know the work had been completed, and that my car would be waiting for me when I got back to Rochester. When I picked it up, the young lady behind the counter had a smile that lit up the room brighter than the parking lot. My overall experience at Patrick was wonderful.I would highly recommend this dealership. More

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Work was done promptly and completely. It could have been done in one visit, but I chose to have it done in two visits which was more convenient for me. done in one visit, but I chose to have it done in two visits which was more convenient for me. More

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As always they got me in did the service needed to get me back on the road with-in 2 hours. I'm always very pleased with there service dept. Joe Costa back on the road with-in 2 hours. I'm always very pleased with there service dept. Joe Costa More

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The work was done as promised and I was updated on the progress of the service. I given a replacement vehicle to drive while mine was being repaired. progress of the service. I given a replacement vehicle to drive while mine was being repaired. More

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Went in for 1st oil change, told David some people had told me my headlights were of different brightness, they checked and ended up changing them, but 1st David called me in and said it would take longer told me my headlights were of different brightness, they checked and ended up changing them, but 1st David called me in and said it would take longer for the visit. I went back into the lounge area and relaxed until they finished. More

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They have always treated my family good. Never had any problems with the cars when they serviced them. Anyways helpful when need questions answered. Thank you problems with the cars when they serviced them. Anyways helpful when need questions answered. Thank you More

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My sons and I purchased our cars at Patrick, and anytime I bring my vehicle or my sons bring there vehicles to Patrick, we always get exceptional service with a smile. Even when things are hectic, your serv I bring my vehicle or my sons bring there vehicles to Patrick, we always get exceptional service with a smile. Even when things are hectic, your service people are very friendly and respectful. They know what good customer service is! We always get a call informing us of the problem before any work is done, the cost (if not under warantee),and approximately how long it will take. This helps so much to plan my schedule. I can't say enough about the great people who work at Patrick and the service they give! I recommend all my friends and family ( several who are now customers ) and I will continue to be a happy customer for many years to come. Sincerely, Donna Stornelli :) More

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Patience and understanding from these gentlemen made the buying experience very pleasant. Also had a dent problem and a noise problem that was promptly and professionaly taken care of.Evening seminar was ve buying experience very pleasant. Also had a dent problem and a noise problem that was promptly and professionaly taken care of.Evening seminar was very informative . Seeing the collision and repair and parts departments added to a complete feeling that in any situation my vehicle will be in good hands. Thank You. More

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I purchased my G6 convertible from Patrick in 2006. They have done all the service on it since then and I've never had a problem. The work is done well and has always been ready at the time it was promised. have done all the service on it since then and I've never had a problem. The work is done well and has always been ready at the time it was promised. More

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