John Twiford | Page 2

Sierra Chevrolet of Monrovia responded

Thank you for your detailed feedback. We're glad to hear that you found our service team, especially Jeremy, to be attentive and helpful during your visit to Sierra Chevrolet. We truly value your praise for our staff. We appreciate your concerns regarding pricing and service quality. Our aim is to provide premium service standards, and we understand that pricing can be a significant factor for our clients. Your comparison to other dealerships is noted, and we continually assess our pricing structures to remain competitive while ensuring we offer high-quality care. I'm sorry to hear about the discrepancies in service you experienced. Our commitment includes ensuring that all vehicles receive proper care, including tire inflation to factory specifications, and we take your comments seriously. Rest assured, we will review this feedback with our team to improve our processes. Thank you again for choosing us and for your 5-star rating despite the concerns. We hope to have the opportunity to serve you better in the future. Feel free to reach out to us directly if you have more feedback or if there’s anything further we can assist you with. Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about Alfonso and the excellent customer service you received at Sierra Chevrolet. It's great to hear that he was able to assist you so thoroughly. We look forward to seeing you again, and don’t hesitate to reach out if you have any questions or need assistance in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you, Franky, for your wonderful review! We’re so glad to hear that you found our service helpful and that Marvin was able to assist with your questions. Your recommendation means a lot to us at Sierra Chevrolet. We look forward to seeing you next time! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Sierra Chevrolet. We appreciate your feedback about our clean and welcoming environment, and we look forward to serving you again whenever you need us. Safe travels until then! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you had a good experience with us at Sierra Chevrolet. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you were happy with the service provided for your truck at Sierra Chevrolet. We understand that wait times can be frustrating, even with an appointment, and we appreciate you sharing your experience. Your input helps us strive for improvement. If you have any further concerns, please feel free to reach out to us. We hope to assist you again soon! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you were happy with the service and that we could resolve your issues quickly. At Sierra Chevrolet, we always strive to provide the best for our customers. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to share your feedback about your recent visit to Sierra Chevrolet, we appreciate your 5-star review. We understand that the construction made locating the drop-off area challenging. Your feedback is valuable to us, and we will work on improving the clarity of our drop-off location. We hope to see you again soon for an even better experience! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet! We are pleased to hear that you were completely happy with our service and attention. We appreciate your kind words about our team member's politeness and efficiency. We look forward to welcoming you back for your future automotive needs. See you soon! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for choosing Sierra Chevrolet for your truck maintenance needs. We appreciate your positive feedback on our honest and knowledgeable service. We're here for you anytime you need assistance with products or costs. We look forward to seeing you again in the future! Sincerely, The Sierra Chevrolet Team