John Twiford
John Twiford at SIERRA CHEVROLET OF MONROVIA

John Twiford | Page 7

Service Drive Manager

SIERRA CHEVROLET OF MONROVIA

1450 S Shamrock Ave
Monrovia, CA 91016

4.9
73 Reviews
4.9

73 Reviews

Write a Review

73 Reviews of John Twiford

January 10, 2023

Dealership Rating
Employee Rating

Great customer service! One of the easiest processes I have ever gone through. Great experience More

by mayo21foelife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2023

SIERRA CHEVROLET OF MONROVIA responded

Thank you for taking the time to share positive feedback with us! Your complete satisfaction is why we do what we do, so we're happy the Sierra Chevrolet team made this a successful dealership visit for you. Please give us a call any time we may be of service to you again. It would be our pleasure!

January 10, 2023

Dealership Rating
Employee Rating

John Twiford is excellent. He kept me updated throughout the entire service before even having to ask. I got my vehicle back same day and got a wash without asking! I will be r More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn

Jan 11, 2023

SIERRA CHEVROLET OF MONROVIA responded

That sounds like the ideal service visit, Rose! Thanks so much for letting us know how pleased you were with every aspect of the attentive service John provided. We hope to work with you again some day, so please don't hesitate to reach out to us when we may be of assistance to you. Thank you for choosing Sierra Chevrolet!

January 08, 2023

Dealership Rating
Employee Rating

I am rating the dealership good because nothing was above and beyond. The dealership is clean. The people are friendly enough. They attempt to upswell their customers. They did not charge my electric vehicle More

by BoltDriver76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harmony

Jan 09, 2023

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much, BoltDriver! We truly appreciate your business and we're happy the service team treated you to a pleasant visit. We graciously look forward to making your next appointment even better. Thank you for choosing Sierra Chevrolet for your automotive needs!

December 29, 2022

Dealership Rating
Employee Rating

John Twiford at the Sierra Chevrolet Service Dept. was extremely helpfully. He was very friendly and patient with my questions. He also made sure I got the message after he scheduled a Lyft ride for More

by Eva Sung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

SIERRA CHEVROLET OF MONROVIA responded

Eva, thanks for recognizing John's efforts with the honor of your 5-star review! John will certainly appreciate your kind sentiments and we're happy he made your service experience so convenient and helpful. We look forward to more opportunities to be of service to you. Thank you for choosing Sierra Chevrolet!

December 15, 2022

Dealership Rating
Employee Rating

Jeremy was very friendly and attentive! He made sure to keep me informed throughout my visit! More

by sapein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2022

SIERRA CHEVROLET OF MONROVIA responded

Thank you for your positive feedback and for your trust in Jeremy and the Sierra Chevrolet service team! We're happy to hear how pleased you were with the attentive service Jeremy provided for you. Please let us know when we may serve you again. It would be our pleasure!

December 01, 2022

Dealership Rating
Employee Rating

Really proactive and compassionate service from John Twiford who was able to take away some stress from a very stressful week I was having. More

by Sharlottetay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

SIERRA CHEVROLET OF MONROVIA responded

It's truly our pleasure to provide service that alleviates your stress. Thank you for letting us know how helpful and accommodating John was on our vehicle's service visit with us at Sierra Chevrolet. Please don't hesitate to call if we may ever assist you again. Until next time, we wish you the best in your upcoming travels!

October 25, 2022

Dealership Rating
Employee Rating

There always up front with either repair or sales, No beating around the bush. I’d recommend them to my friends and family More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

Oct 26, 2022

SIERRA CHEVROLET OF MONROVIA responded

Hi, Dan! Thanks so much for your kind review of Sierra Chevrolet. It's very important to us to make sure our guests are well taken care of, that we understand their needs, and they find our services convenient and valuable. We're happy to check all those boxes for you and we greatly appreciate your feedback. We hope to see you again, so please call us with any and all of your automotive needs. Take care!

October 04, 2022

Dealership Rating
Employee Rating

Thanks again for your hard work, Mr Mike Hoffman made a great effort to make feel comfortable and relaxed while purchasing our new vehicle truly great full Thanks again More

by Ht. Astros
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

Oct 05, 2022

SIERRA CHEVROLET OF MONROVIA responded

We're pleased to hear it! Thanks so much for letting us know how wonderful your experience was when buying your new Chevy. Mike and the rest of us wish you all the joy and adventure of getting to know your new vehicle. Give us a call if we may help you with anything. We're here for you!

Oct 05, 2022

Ht. Astros responded

Your quite welcome thank you for your response happy customers

Oct 05, 2022

Ht. Astros responded

Are over all experience rates a 10 rating thanks again

September 29, 2022

Dealership Rating
Employee Rating

I love the fast friendly service here. I only take my trax to Sierra Chevrolet. More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

Sep 29, 2022

SIERRA CHEVROLET OF MONROVIA responded

That's great! We're certainly grateful for your continued business and for this 5-star review. We are delighted our service team took great care of you and your Trax and we hope you won't hesitate to give us a call if there is ever a question or concern we can solve for you. We'll see you next time!

September 20, 2022

Dealership Rating
Employee Rating

John Twiford, whom I did not know before yesterday's visit, provided excellent (and friendly) service. He went over the work to be done, called and/or texted when we needed to change the plan, and kept More

by sdickey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 20, 2022

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for taking the time to share your fantastic review of John! We are pleased to know John made your service appointment a complete success. Your satisfaction means everything to us and we hope to have the opportunity to serve you again. Please don't hesitate to give us a call next time John and the team may assist you with your automotive needs. It would be our pleasure!

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