John Varela
John Varela at Williamson Cadillac

John Varela | Page 9

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
434 Reviews
4.8

434 Reviews

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434 Reviews of John Varela

August 17, 2025

Dealership Rating
Employee Rating

Always good service. I commend John and the technician for working to get the issue resolved. Fingers crossed that the issue doesn’t pop again. More

by Jlopez7825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 15, 2025

Dealership Rating
Employee Rating

I dropped off my car for what would be a one day inspection and it took over a week. I had to call the dealership multiple times only to get placed on hold multiple times and not speak to anyone. No More

by HSOLIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2025

Williamson Cadillac responded

We sincerely regret the delay and lack of communication during your visit. Your feedback is invaluable, and we’re working to ensure this doesn’t happen again. Please feel free to reach me at janelysp@wagmiami.com should you wish to discuss your experience further.

July 31, 2025

Dealership Rating
Employee Rating

Great service! Eric is very attentive and the problem with my car was solved quickly! I didn't have a problem to pick a reserve car! Streamlined process! More

by Mateus.barros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

Aug 01, 2025

Williamson Cadillac responded

Mateus, thank you for highlighting Erik’s attentiveness and the ease of receiving a loaner vehicle- it’s great to know everything moved smoothly. We appreciate your trust and look forward to keeping your car in top shape.

July 31, 2025

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Employee Rating

Outstanding quality service! !! You can trust for everything they do in your vehicle is exactly your vehicle needs More

by Miguel Durand
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Williamson Cadillac responded

Miguel, your trust in our service speaks volumes and we’re honored to care for your vehicle with precision and integrity. Thank you for the kind acknowledgment.

July 29, 2025

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Excellent service all employees are very nice. Great coffee, very clean. Very nice and pleasant atmosphere. More

by MALFONSO28
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2025

Williamson Cadillac responded

We’re delighted you enjoyed the atmosphere and the coffee! Thank you for recognizing the team’s kindness and attention.

July 26, 2025

Dealership Rating
Employee Rating

Bad customer service on receiving and getting my car with third-party valet people. Very, very bad very very rude not helpful at all actually threatening attitude. More

by johnbitterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Julio Lopez

Jul 28, 2025

Williamson Cadillac responded

We're very sorry to hear about the poor service from the valet team—it’s unacceptable and not what we stand for. Your concern is being taken seriously and will be addressed promptly. Should you wish to discuss the experience further, please feel free to contact me directly at janelysp@wagmiami.com.

July 26, 2025

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Employee Rating

My complaint is big because of the bad experience in buying a Cadillac vehicle. I just want my car in good conditions More

by Yoslaine Rodriguez
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jul 28, 2025

Williamson Cadillac responded

We're sorry your vehicle purchase didn’t meet expectations—we want your Cadillac in top condition, too. We'll make every effort to resolve this and earn back your trust. Please feel free to contact us at 305.670.7100 your earliest convenience.

July 24, 2025

Dealership Rating
Employee Rating

John is always excellent and happy to help. Williams Cadillac always provides excellent service and attention More

by lauzu99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Williamson Cadillac responded

Thank you for your kind words—John truly exemplifies the dedication we strive for, and your recognition means so much to us. We're delighted to continue delivering service that earns your trust time and again.

July 23, 2025

Dealership Rating
Employee Rating

At Williamson Cadillac, they are Very nice people and professional they’ve help me with my problem More

by FURCY020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea, Fede Prudhomme

Jul 25, 2025

Williamson Cadillac responded

It’s wonderful to hear that our team was able to help when you needed us most. Your thoughtful feedback reminds us why we do what we do.

July 23, 2025

Dealership Rating
Employee Rating

Dropped my car off for service, car was finished in a couple hours. Only issue was that the loaner service was taking so long to get a car that the repair was finished before they finalized the loaner More

by JARNET87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno

Jul 28, 2025

Williamson Cadillac responded

We appreciate you sharing your experience and we are so glad to hear the repair was handled swiftly! We're addressing the loaner delay to ensure future visits feel just as efficient and hassle-free from beginning to end.

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