Johnny Montano | Page 2

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear that your experience has been exceptional from purchasing your Bronco to every visit with our service department. It’s great to know our sales and service teams have been helpful and have taken care of all your needs. Providing outstanding customer service throughout the entire ownership experience is exactly what we strive for. Thank you for choosing Envision Ford of Oxnard. We truly appreciate your trust and look forward to serving you for many years to come! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We appreciate your kind words about Johnny and our management team, and we're glad they worked with you to help reduce your diagnostic costs and provide a positive service experience. At the same time, we completely understand your frustration regarding the ongoing concerns with your 2020 F-150. Dealing with oil consumption issues and a persistent engine noise is understandably disappointing, especially when you've been experiencing concerns since early in ownership. While we strive to advocate for our customers and follow manufacturer diagnostic procedures, we understand that hearing a concern described as "normal" can be frustrating when it doesn't align with your expectations. We truly appreciate your honest feedback and your recognition of Johnny and our management team. Thank you for giving us the opportunity to assist you, and we hope to continue earning your trust in the future. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny understood your needs and took great care of you throughout your visit. Providing attentive service and making sure our customers feel taken care of is exactly what we strive for. We appreciate your business and look forward to welcoming you back again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the cost of repairs and the length of time required to complete them. We also apologize for the frustration caused by learning about the credit card processing fee at the time of payment. We agree that fees and payment options should be communicated clearly and upfront so there are no surprises. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will share your comments with our management team as we continue working to improve communication and the overall customer experience. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team took the time to clearly explain the work being performed and made sure you felt informed and comfortable throughout the process. Providing knowledgeable, transparent, and friendly service is exactly what we strive for. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you received excellent customer service and that all of your questions and concerns were addressed promptly and thoroughly. Providing clear communication and timely responses is a big part of delivering a great customer experience, and we’re glad we met your expectations. Thank you for your trust and for choosing us—we look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Johnny provided a pleasant experience, kept you informed throughout the process, and made you feel valued as a customer. Having no surprises and clear communication is exactly what we strive for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!