Johnny Montano | Page 3

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear your salesperson provided fantastic service and that you found the work to be thorough. We also understand your concern regarding the time it took to complete the service. While we strive to be thorough and ensure repairs and maintenance are completed correctly, we know your time is valuable and that efficiency is just as important as quality. Your feedback is appreciated and will help us continue improving our processes. Thank you for your business, and we hope to have the opportunity to serve you again in the future. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the amazing review! We’re thrilled to hear Johnny provided such a welcoming and professional experience from start to finish. It’s great to know you were impressed with the speed and thoroughness of the service, as well as the technician videos that help keep our customers informed every step of the way. We’re also glad you enjoyed our waiting area and amenities—including the fresh popcorn! Creating a comfortable and enjoyable experience is something we take a lot of pride in. Thank you for your recommendation and for trusting us with your SUV. We’re honored to have earned your business and look forward to taking care of you for many years to come! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you found our team professional, fast, and efficient with your Bronco. The biggest compliment we can receive is earning your trust, and we’re honored to be the professionals you can count on for your vehicle. We look forward to taking care of you and your Bronco for years to come! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear John Armas took such great care of you and your Lincoln. His professionalism, attention to detail, and commitment to keeping customers informed are qualities we truly value. We’re especially glad to hear he kept you updated throughout the repair process and went the extra mile to ensure your concerns were handled with care. We’ll be sure to share your kind words with John. Thank you for your trust and for choosing Ford of Oxnard. We look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration. It’s especially disappointing to hear that you felt like just another number rather than a valued customer. Clear communication, transparency, and making our customers feel cared for are fundamental expectations, and it’s obvious we did not meet those expectations in your case. We also understand your disappointment that previous experiences left you feeling unsupported, to the point that you chose to purchase your truck from another dealership. Your comments are difficult to hear, but they are important. We appreciate your honesty and will share your feedback with our team so we can improve the experience we provide to our customers. Thank you for bringing these concerns to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear Johnny kept you informed throughout your visit and made the entire process easy and stress-free. His honest communication and customer-first approach are exactly what we strive for, and we’re thrilled he provided such a positive experience. We’ll be sure to pass along your kind words to him. Thank you for trusting Ford of Oxnard with your vehicle. We appreciate your business and look forward to taking care of you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you were very satisfied with both the service and customer care. Your recommendation to friends and family truly means a lot—that’s the highest compliment we can receive. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team