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Jon Higgins
Jon Higgins at Toyota of Scranton

Jon Higgins

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.7
64 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

8 yrs, 7 mos

Languages Spoken

English English

4.7

64 Reviews

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64 Reviews of Jon Higgins

January 27, 2026

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Employee Rating

This dealership has always been very good to us. Whenever we need anything, they are there to answer or provide whatever we may need. More

by LCNOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Toyota of Scranton responded

LCNOLDY, Thank you so much for your kind words and for your continued loyalty to Toyota of Scranton. We truly appreciate the trust you place in us. It means a great deal to know that our team has consistently been there for you whenever you’ve needed answers or assistance. We’re grateful to have you as part of the Toyota of Scranton family and look forward to continuing to serve you for many years to come. Warm regards, MJ Preno Vice President of Guest Experience

January 14, 2026

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Employee Rating

Nice facility, great people, they treat customers right. Knowledgeable staff and convenient location. Nice to have snacks and drinks on site. More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Edwards, Josiah Gatewood

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Jan 14, 2026

Toyota of Scranton responded

JIMCANUCK, Thank you for the kind words and for choosing Toyota of Scranton for your service needs. We’re glad you enjoyed the facility, found our team knowledgeable, and felt well taken care of—that’s exactly the experience we aim to provide. We’re also happy the snacks and drinks made your visit a bit more comfortable. We truly appreciate your feedback and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

December 03, 2025

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Employee Rating

Everyone has gone above and beyond for us. From Andrew Weinberger to Doug Stahl to Jonathan Higgins to I'm sure countless other people behind the scenes that we haven't met. I just recently More

by GOLDENS1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Jordan Printz, Matthew Hedden

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Dec 04, 2025

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton

October 16, 2025

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Employee Rating

I was happy with my service. Everyone was very nice. even gave me a piece of birthday cake upon my pick up More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Toyota of Scranton responded

DAK409dak, Thank you for sharing your experience! We’re so glad you enjoyed your visit — and even got to celebrate with a little birthday cake! We appreciate you choosing Toyota of Scranton and look forward to seeing you again soon. Warm regards, The Toyota of Scranton Team

October 15, 2025

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Top notch customer service and fair pricing. I trust them to take care of my Toyota. More

by JANL021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

Toyota of Scranton responded

JANL021, Thank you for the great feedback! We’re happy to hear you trust our team to take care of your Toyota and that you’re pleased with our service and pricing. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

October 15, 2025

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Employee Rating

Great service done in a timely manner. All issues were addressed and presented to me professionally More

by DUDLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

Toyota of Scranton responded

DUDLEE, Thank you for your feedback! We’re happy to hear that everything was handled efficiently and professionally. Your satisfaction means a lot to us, and we appreciate you choosing Toyota of Scranton for your service needs. Warm regards, The Service Team Toyota of Scranton

September 26, 2025

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Employee Rating

Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Kyle Belles

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Sep 29, 2025

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 15, 2025

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Employee Rating

I always request Jon to service my car. He is so knowledgeable and professional. He really knows how to treat people. More

by MISSPAM417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

Toyota of Scranton responded

MISSPAM417, Thank you for sharing this wonderful feedback! We’re thrilled to hear Jon consistently provides you with knowledgeable, professional service and treats you with the care you deserve. We’ll be sure to share your kind words with him — it will mean a lot. We appreciate your loyalty and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

August 29, 2025

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Employee Rating

Every one is very freindly. they treat you like family instead of just a sale. More

by RUSTYN617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Ebrahin Evertsz

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Aug 29, 2025

Toyota of Scranton responded

RUSTYN617, Thank you so much for your kind words! We’re thrilled to hear you feel like part of our Toyota of Scranton family. Providing a friendly, welcoming experience is always our goal, and your feedback means a lot to our team. We truly appreciate your support and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

July 10, 2025

Dealership Rating
Employee Rating

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to More

by RAPA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 10, 2025

Toyota of Scranton responded

RAPA74, Thank you for the kind words! We're so glad our team was able to assist you quickly and professionally with your vehicle feature. It's great to hear you enjoyed the meal voucher as well—we love adding those little touches to make your experience even better. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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