Jon Higgins | Page 7

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

GOLDENS1022, Thank you for taking the time to complete a review of your recent experience with our dealership. You mention several team members and we will make certain to pass along your comments. We are delighted to know you enjoy coming to our dealership and working with our team. We look forward to a long time friendship. Take care, The Toyota of Scranton Team

Toyota of Scranton responded

LLTEACH810, Thank you so much for your kind words and continued loyalty since 2019! We're thrilled to hear that you've consistently received excellent service at our dealership. Jonathan Higgins truly is a valuable member of our team, and we're glad he has made such a positive impression on you. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JILLMCGRADY, Thank you for sharing your positive experience with our service department! We're delighted to hear that John and the team were attentive to your concerns and provided timely service for your vehicle. Your feedback is greatly appreciated, and we look forward to assisting you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear TRENCROM2017, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our proactive approach and attentiveness to your concerns. It's our priority to ensure that every aspect of your experience with us is positive. We apologize if your sales experience didn't meet your expectations, and we're grateful for your understanding. I would welcome your feedback on your sales experience. You can reach me at 570.702.8776 to further discuss. If there's anything further we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for choosing Toyota of Scranton, Bheery51! We're honored to stand out among the many Toyota dealerships you've visited. Jon Higgins and our team strive to provide an unparalleled experience, and we're delighted to hear that reflected in your feedback. Should you need anything else or have any questions, don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, SalyVictorino92, for taking the time to share your experience with us! We're thrilled to hear that you had a great and easygoing process with us at Toyota of Scranton. Providing excellent customer service and ensuring our customers feel accommodated is our top priority. We're glad our team's knowledge of our cars and their ability to offer good deals contributed to your satisfaction. Your feedback means a lot to us, and we appreciate your business. If you ever need anything else, don't hesitate to reach out. Warm regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear MAGGIEBECK250, Thank you for taking the time to share your experience with us! We're thrilled to hear that Jonathan Higgins provided you with professional and personable service during your visit. We truly appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust. Your feedback regarding surveys is valuable to us, and we understand your preference for direct communication with our management team should any concerns arise. We always strive to provide exceptional service, and your satisfaction is our top priority. If you ever have any feedback or need assistance, please don't hesitate to reach out to our Service or Sales Managers. Thank you again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear SLEE1105, Thank you for taking the time to leave us a review! We're delighted to hear that your experience at Toyota of Scranton went smoothly and that Jonathan Higgins addressed all your concerns. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We're thrilled to hear that you found the appointments while waiting to be terrific. Your comfort and satisfaction are important to us, and we're constantly striving to make your experience with us as enjoyable as possible. Thank you for choosing Toyota of Scranton for your automotive needs. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton