Jon Lacey

Vehicle did not match the dealers description. It had many missing parts that were left out for the buyer to find and perform his own search. A car buy from the dealer should not be a mystery or a It had many missing parts that were left out for the buyer to find and perform his own search. A car buy from the dealer should not be a mystery or a search game for parts it’s suppose to have already have. More

by Alex Verified Customer Verified Customer

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Everything went smoothly. Had no issue. Jon was very helpful. I recommend this dealer for any service/maintenance Had no issue. Jon was very helpful. I recommend this dealer for any service/maintenance More

by sametoksak Verified Customer Verified Customer

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I always have a positive experience at Colonial Volkswagen of Westborough. This trip was for diagnostic services where they identified and easily cured the problem. I was very pleased with the resu Volkswagen of Westborough. This trip was for diagnostic services where they identified and easily cured the problem. I was very pleased with the result. Well done, Colonial! More

by KLETREIZE Verified Customer Verified Customer

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We went in with a oil consumption problem on our 2022 Tiguan. We received a web video from the technician explaining what was going on. It was very thorough. We then received a message from John saying t Tiguan. We received a web video from the technician explaining what was going on. It was very thorough. We then received a message from John saying that they were getting us a loaner car until the repair is complete. More

by TYPERKELLEY Verified Customer Verified Customer

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My experience at VW was great. It was Quick service. Informative, friendly, helpful, easy. Great experience! Thank you! It was Quick service. Informative, friendly, helpful, easy. Great experience! Thank you! More

by lhuynh Verified Customer Verified Customer

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Great service department! ! Always helpful and informative. They never try to upsale you. Sales group is very helpful too ! Always helpful and informative. They never try to upsale you. Sales group is very helpful too More

by ABRUEHL Verified Customer Verified Customer

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They communicated via text about reminders and throughout the service. They were very thorough and professional. the service. They were very thorough and professional. More

by Magma508 Verified Customer Verified Customer

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Service department is awesome! They’re the reason why I’ve bought consecutive cars here. They’re the reason why I’ve bought consecutive cars here. More

by TAMARA Verified Customer Verified Customer

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Wheels whee all greasy from being rotated and had to bring car back because a air pressure sensor wasn’t re set bring car back because a air pressure sensor wasn’t re set More

by beaver8451 Verified Customer Verified Customer

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I continue to say it is the best service department around. We have been a customer for over 20 years. around. We have been a customer for over 20 years. More

by JOHN.GNIADEK Verified Customer Verified Customer

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