Jon Lacey | Page 3

Fairly easy car buying experience and I felt the price was fair. But this was the only time I've bought a car and never heard from the sales person again after signing a purchase agreement. Keys were left was fair. But this was the only time I've bought a car and never heard from the sales person again after signing a purchase agreement. Keys were left at front desk. A little more desired in terms of communication. Car registration was fumbled a bit, after that I never heard back again fron sales person. Other than that it was an overall good experience. Their finance person was great, he's very friendly and personable, great communication. Offered different add ons warranty options. Nothing was high pressure. I would absolutely work with him again. Very pleasant and responsive to any questions I had. Minor issue with sensor in the car - I tried to get in touch. Left a VM 2 days ago but no call back. Just went ahead and scheduled a service appt. Dylan in their service Dept is a Rockstar. so I'm hopeful the issue will be resolved. I take my other cars here, customer service in their service dept is top notch. More

by AJW Verified Customer Verified Customer

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The team is very responsive. And enjoyable to work with. They are very appreciative ooooooo And enjoyable to work with. They are very appreciative ooooooo More

by JDIGIACOMO442 Verified Customer Verified Customer

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Always a great experience with the service department. Dylan and the entire team were professional, communicative, and helpful. Dylan and the entire team were professional, communicative, and helpful. More

by PEI Verified Customer Verified Customer

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The service department is always courteous, professional and friendly. They take the time to ensure that you understand completely what your car needs. and friendly. They take the time to ensure that you understand completely what your car needs. More

by JAYASCHWARTZBERG Verified Customer Verified Customer

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I’ve always had a great experience with VW of Westborough service. The staff is consistently professional, friendly, and helpful, and I especially appreciated receiving a loyal customer discount on my recent service. The staff is consistently professional, friendly, and helpful, and I especially appreciated receiving a loyal customer discount on my recent brake work. It’s clear they value their customers and provide excellent service every time. I highly recommend them! More

by p.sonnen246 Verified Customer Verified Customer

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Great communication and service! ! Kept me in the loop the whole time and everything was great! ! Kept me in the loop the whole time and everything was great! More

by mssaltis Verified Customer Verified Customer

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They were outstanding! They were prompt, courteous, and helpful. They treated me as a valued customer even though I was visiting. I will be returning back permanently and t They were prompt, courteous, and helpful. They treated me as a valued customer even though I was visiting. I will be returning back permanently and this is my dealership! I even scheduled a major service and will return to have it done! More

by KDAKEELI14 Verified Customer Verified Customer

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Had my 2024 Jetta serviced. Great communication and no problems with the service. Quick turnaround. Great communication and no problems with the service. Quick turnaround. More

by LANZARINI Verified Customer Verified Customer

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Colonial VW is probably the best VW dealership on the planet (well at least it is for NA). The service team is phenomenal. The sales team is excellent. Honesty is their motto, and even though that’s hard planet (well at least it is for NA). The service team is phenomenal. The sales team is excellent. Honesty is their motto, and even though that’s hard to believe for a car dealership, this one is the exception. Great support all around. They go out of their way to make you feel comfortable, explain all the work that is being done, and will not try to upcharge you on service. Jefferson was great, Jourdan was a pleasure to work with, the service manager Bill is a great down to earth guy, and even the finance manager was great. Awesome team! Highly recommend! More

by Chris SP Verified Customer Verified Customer

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They provide good service and a shuttle but never have any loaners available. Makes it super inconvenient any loaners available. Makes it super inconvenient More

by Ryandavis25 Verified Customer Verified Customer

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