Jon Lacey
Jon Lacey at Colonial Volkswagen of Westborough

Jon Lacey | Page 3

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

Contact Me
4.9
842 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

20 yrs, 1 mo

4.9

842 Reviews

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842 Reviews of Jon Lacey

April 23, 2026

Dealership Rating
Employee Rating

Very pleasant and courteous staff. We always felt welcome coming in. Eric was especially great to work with! More

by Holly Kasper
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Pender, Alex Kontoulis , Stephen Redding

April 20, 2026

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Jon and Bill in service make every appointment easy and worry free. They keep me updated and explain the work in clear easy to understand terms. More

by laurakarengann
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon

April 06, 2026

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service was great. the work was done within the estimated time. and Jon was really informative and made sure all my questions were answered. More

by TAWA84
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

April 06, 2026

Dealership Rating
Employee Rating

Dealership did everything in their power to make a parts delay as painless as possible. John was great. Very disappointed in VW corporate. 45 days to repair a 2025 Tiguan with 10k miles is insane More

by bob@rpdelmore.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

April 04, 2026

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Employee Rating

Nice people. Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 More

by Strask217
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Bill Mcgrath , Gina Martinez

April 03, 2026

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Colonial Volkswagen is the only service location I will use for my car! They have always been professional, communication is on point and even if the advisor I contact is out his teammates also ensure I ha More

by AMYEHUNT
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

March 30, 2026

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I had excellent service, and they were expedient and thorough when servicing my car. Very nice staff! More

by emlangmeyer
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

March 25, 2026

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They’re always very helpful and ready to help me with anything my car needs. More

by arlonlima
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Recommend Dealer
Yes

March 23, 2026

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Employee Rating

Great service! On schedule. In and out sooner than expected. Communication with service department was informative. More

by mbkindred
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Recommend Dealer
Yes

March 18, 2026

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Employee Rating

team was very kind and professional. they where able to get me in to service my car quickly without any worry. More

by gavinsk416
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

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