Jon Lacey | Page 3

My experience with the service department was very positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colo positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colonial a couple of times for information since the car was previously serviced by them. Ended up bringing it in - at the other dealership's expense - for a diagnostic on the engine. Thankfully, they didn't find anything - although the other dealership, it turned out, had cleared the codes from the computer - but the experience was a good one and I left feeling more confident in the car and also that Colonial is a place I can bring it to again for responsible follow up. More

by pffbmail Verified Customer Verified Customer

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Easy to work with. Service Dept is top notch, Third car from them. I would def buy from them again. Service Dept is top notch, Third car from them. I would def buy from them again. More

by Originaljohndipietro Verified Customer Verified Customer

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I have been doing business with Colonial VW in Westborough since 2009. I have terrific service from the team. My cars are always kept roadworthy by the service team and fun to drive! Westborough since 2009. I have terrific service from the team. My cars are always kept roadworthy by the service team and fun to drive! More

by KARYN.BROWN Verified Customer Verified Customer

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Great communication and speedy service! Great guys at the desk that were able to answer all my questions! Great guys at the desk that were able to answer all my questions! More

by Magma508 Verified Customer Verified Customer

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The technicians were excellent in communication especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re the other issues but trust that I can contact then for precisions ( ie urgency and priorities) . The only problem of course is the higher price of certified VW repair work but the expertise and efficacy was - in this situation- essential and highly valued by a 2013 GTI owner. More

by osepchuk Verified Customer Verified Customer

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I always get great service at this location! The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Hi The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Highly recommend them for anyone in the area! More

by laydenryder Verified Customer Verified Customer

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They are always polite, helpful and professional when I bring my car in for servicing bring my car in for servicing More

by Katherine Verified Customer Verified Customer

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I had never had to file an insurance claim before. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. More

by mary.whitney Verified Customer Verified Customer

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Customer service is so welcoming and nice. Super efficient and dog friendly. I was in and out in a flash. They make getting service done easy. Super efficient and dog friendly. I was in and out in a flash. They make getting service done easy. More

by etcryan2 Verified Customer Verified Customer

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Just recently, I called and requested to have a speaker replaced in my wife's 2018 VW Atlas. As usual, I was in and out in virtually no time flat. The audio system was adjusted and sounds brand new on a replaced in my wife's 2018 VW Atlas. As usual, I was in and out in virtually no time flat. The audio system was adjusted and sounds brand new on a 100K mile vehicle! This Service Dept. has yet to fail me since way back in 2009. Kudos to Billy the Service Manager and his staff! More

by Kimenjo Verified Customer Verified Customer

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