Jon Lacey

Exceptional Service from Jon Dear Colonial Volkswagon Team, I wanted to take a moment to recognize Jon for the outstanding service he provided during our recent visit. He communicated clearly and effect Team, I wanted to take a moment to recognize Jon for the outstanding service he provided during our recent visit. He communicated clearly and effectively, turning what could have been a stressful situation into a smooth and pleasant experience. The loaner car he arranged was excellent, and it allowed us to continue our day without any disruption while our vehicle was being serviced. Please pass along our thanks and appreciation to Jon. His professionalism and customer-first attitude made a real difference. Best regards, Rick Powell More

by rpowelljr22 Verified Customer Verified Customer

Report | Print

Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More

by jdonat Verified Customer Verified Customer

Report | Print

Car developed an oil leak. .we all know, an oil leak can be "no big deal" or it can be catastrophic. Without an appt, Jon took my car in to be checked. Jon's willingness to ad .we all know, an oil leak can be "no big deal" or it can be catastrophic. Without an appt, Jon took my car in to be checked. Jon's willingness to address my problem is something you don't experience often these days. As it turned out, the leak was found to be minor, corrected, and back in service the same day, Auto Service and Customer Service at Colonial is "old school" there's no higher compliment. More

by ROSCOMD035 Verified Customer Verified Customer

Report | Print

Check-in was quick, courteous and straightforward. Car was serviced even quicker than expected. The free wash is always an appreciated bonus. Car was serviced even quicker than expected. The free wash is always an appreciated bonus. More

by Dampkessel Mann Verified Customer Verified Customer

Report | Print

Service was very good. Courtesy vehicle was very convenient and actually allows me to set up service much easier. Courtesy vehicle was very convenient and actually allows me to set up service much easier. More

by DLMANION Verified Customer Verified Customer

Report | Print

The dealership is prompt when getting started to work on the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issue the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issues. More

by TAGALUSHA Verified Customer Verified Customer

Report | Print

Let me provide some background on the issue and VW Service remediation steps. Problem: VW Jetta TDI 2013 Check Engine light is on and throwing faults for the DPF/ERG systems. Diagnostics: Tec Service remediation steps. Problem: VW Jetta TDI 2013 Check Engine light is on and throwing faults for the DPF/ERG systems. Diagnostics: Tech ran the diagnostics and confirmed. GPF scan determined that fault recorded was PO2002. The diagnostic trouble code (DTC) P2002 stands for “Diesel Particulate Filter Efficiency Below Threshold (Bank 1).” Recommendation: Jetta will require a replacement GPF in addition to a set of EGT sensors that will not likely be reusable. Estimate: $5485. Replacing the DPF in a Jetta TDI is a complex and time consuming operation, requiring a large number of parts and hours of labor. The parts alone for the DPF are over $2000 with the total coast almost eclipsing the value of the vehicle. Service Team: My service agent for the repair was Jonathan Lacey. I discussed options with Jon and asked if I could provide the parts for the work as I have contacts with VW parts suppliers (ESC Tuning, DAP) who provide original VW parts at significant discount to what is charged by Colonial VW. Jon agreed that if I could purchase the parts they would use them. I order the parts and they arrived in 3-5 days. The maintenance (DPF replacement) was conducted and completed in just over a day. Service Experience: My experience with Jonathan and the Colonial VW was first rate. Jon kept me appraised throughout the process, answering my many questions and concerns. - Parts provided were installed without issue - VW tech determined that 4 of the parts were ultimately not required and stored them in the vehicle. I return them to the supplier and received a $300 refund. - Outsourcing the VW original parts saved me over $1000. I was very impressed with Jon's professionalism and customer focus. His flexibility in considering alternatives that could reduce the cost of maintenance was greatly appreciated. I would strongly recommend Colonial VW to others and also return as a customer in the future. More

by mrobertson991 Verified Customer Verified Customer

Report | Print

Great service department. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. More

Report | Print

Great staff as always! Super friendly with a quick but thorough service. Love coming here. Super friendly with a quick but thorough service. Love coming here. More

by nicolexl Verified Customer Verified Customer

Report | Print

A great organization from sales to the service depts. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. More

by 63LGMK Verified Customer Verified Customer

Report | Print