Jon Lacey

I am happy with my new volkswagen jetta sport. Wish it could have been an sel model but that's my bad. Wish it could have been an sel model but that's my bad. More

by hpydestiny Verified Customer Verified Customer

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Great people to work with. Never an issue getting an appointment. Always friendly and knowledgeable. Highly recommend them. Never an issue getting an appointment. Always friendly and knowledgeable. Highly recommend them. More

by DLEF4264 Verified Customer Verified Customer

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Very nice people concerned about doing a great job. Thank you for a great experience. Thank you for a great experience. More

by gordondgmk Verified Customer Verified Customer

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happy with service unhappy with trying to learn and understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman woul understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman would be appropriate More

by DORA2 Verified Customer Verified Customer

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Fast and to the point, no fuss, easy. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. More

by law Verified Customer Verified Customer

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Exceptional Service from Jon Dear Colonial Volkswagon Team, I wanted to take a moment to recognize Jon for the outstanding service he provided during our recent visit. He communicated clearly and effect Team, I wanted to take a moment to recognize Jon for the outstanding service he provided during our recent visit. He communicated clearly and effectively, turning what could have been a stressful situation into a smooth and pleasant experience. The loaner car he arranged was excellent, and it allowed us to continue our day without any disruption while our vehicle was being serviced. Please pass along our thanks and appreciation to Jon. His professionalism and customer-first attitude made a real difference. Best regards, Rick Powell More

by rpowelljr22 Verified Customer Verified Customer

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Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More

by jdonat Verified Customer Verified Customer

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Car developed an oil leak. .we all know, an oil leak can be "no big deal" or it can be catastrophic. Without an appt, Jon took my car in to be checked. Jon's willingness to ad .we all know, an oil leak can be "no big deal" or it can be catastrophic. Without an appt, Jon took my car in to be checked. Jon's willingness to address my problem is something you don't experience often these days. As it turned out, the leak was found to be minor, corrected, and back in service the same day, Auto Service and Customer Service at Colonial is "old school" there's no higher compliment. More

by ROSCOMD035 Verified Customer Verified Customer

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Check-in was quick, courteous and straightforward. Car was serviced even quicker than expected. The free wash is always an appreciated bonus. Car was serviced even quicker than expected. The free wash is always an appreciated bonus. More

by Dampkessel Mann Verified Customer Verified Customer

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Service was very good. Courtesy vehicle was very convenient and actually allows me to set up service much easier. Courtesy vehicle was very convenient and actually allows me to set up service much easier. More

by DLMANION Verified Customer Verified Customer

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