Jon Lacey
Jon Lacey at Colonial Volkswagen of Westborough

Jon Lacey | Page 4

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
823 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

20 yrs

4.9

823 Reviews

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823 Reviews of Jon Lacey

December 18, 2025

Dealership Rating
Employee Rating

Always friendly and courteous. Jon kept me well informed of all progress. I received two different videos of the car's status. Great job by all. More

by john.devereaux
Service Price Transparency
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Recommend Dealer
Yes

December 18, 2025

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Very profesional workers and technicians. I strongly recommend this Dealership to everybody. They made the service in 1 day and half, that supposed to be 2 days. Very efficient. I recommend m More

by puma72
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

December 12, 2025

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Great service. The maintenance team at Colonial VW are top notch, highly recommended. The job was done right and in a timely manner. More

by 63LGMK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

December 11, 2025

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Terrific service team at Colonial. Jon was very courteous and explained the scope of work and costs clearly. I really like the video from the service team as well. Exceptionally good a More

by mblaney79
Service Price Transparency
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Recommend Dealer
Yes

December 08, 2025

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Good first visit. Will bring in my car again next year. I recommend this dealership for service More

by sec0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

December 06, 2025

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Jon was very informative about how to fix the problems with my Atlas . Had a diagnostic done! More

by srmmcgrath
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Recommend Dealer
Yes

December 05, 2025

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Employee Rating

VOLKSWAGEN OF WESTBOROUGH STAFF HAS ALWAYS BEEN SO PLEASANT AND ACCOMADATIING FROM THE TIME THEY GREET YOU UNTIL YOUR SERVICE IS COMPLETE. I ALSO LIKE THE CLEANLINESS OF THE PLACE. More

by cerewilliams
Service Price Transparency
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Recommend Dealer
Yes

November 20, 2025

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The WB Colonial Volkswagen team had good communication throughout the process of working on my car. Being that I had multiple issues simultaneously they acted promptly and prioritized resolution to get me More

by suzanne.sussman
Service Price Transparency
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Recommend Dealer
Yes

November 18, 2025

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The service dept is great, they are always so friendly, helpful and professional. I Highly recommend this dealership. More

by Margo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

November 14, 2025

Dealership Rating
Employee Rating

Marc and everyone else at Colonial were a dream to work with. I couldn’t be happier that I chose to purchase with them, and I’ll return for future purchases. Best car dealership I’ve ever worked with! More

by jenarnerwelsh
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Gina Martinez, Marc Schoenhammer , Kevin Collins, Brendan Gallagher

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