Jon Lacey | Page 4

Great communication and speedy service! Great guys at the desk that were able to answer all my questions! Great guys at the desk that were able to answer all my questions! More

by Magma508 Verified Customer Verified Customer

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The technicians were excellent in communication especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re the other issues but trust that I can contact then for precisions ( ie urgency and priorities) . The only problem of course is the higher price of certified VW repair work but the expertise and efficacy was - in this situation- essential and highly valued by a 2013 GTI owner. More

by osepchuk Verified Customer Verified Customer

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I always get great service at this location! The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Hi The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Highly recommend them for anyone in the area! More

by laydenryder Verified Customer Verified Customer

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They are always polite, helpful and professional when I bring my car in for servicing bring my car in for servicing More

by Katherine Verified Customer Verified Customer

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I had never had to file an insurance claim before. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. More

by mary.whitney Verified Customer Verified Customer

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Customer service is so welcoming and nice. Super efficient and dog friendly. I was in and out in a flash. They make getting service done easy. Super efficient and dog friendly. I was in and out in a flash. They make getting service done easy. More

by etcryan2 Verified Customer Verified Customer

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Just recently, I called and requested to have a speaker replaced in my wife's 2018 VW Atlas. As usual, I was in and out in virtually no time flat. The audio system was adjusted and sounds brand new on a replaced in my wife's 2018 VW Atlas. As usual, I was in and out in virtually no time flat. The audio system was adjusted and sounds brand new on a 100K mile vehicle! This Service Dept. has yet to fail me since way back in 2009. Kudos to Billy the Service Manager and his staff! More

by Kimenjo Verified Customer Verified Customer

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Always friendly and courteous. Jon kept me well informed of all progress. I received two different videos of the car's status. Great job by all. Jon kept me well informed of all progress. I received two different videos of the car's status. Great job by all. More

by john.devereaux Verified Customer Verified Customer

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Very profesional workers and technicians. I strongly recommend this Dealership to everybody. They made the service in 1 day and half, that supposed to be 2 days. Very efficient. I recommend m I strongly recommend this Dealership to everybody. They made the service in 1 day and half, that supposed to be 2 days. Very efficient. I recommend making the video of the service more explanatory, not just showing the paper with the order. More

by puma72 Verified Customer Verified Customer

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Great service. The maintenance team at Colonial VW are top notch, highly recommended. The job was done right and in a timely manner. The maintenance team at Colonial VW are top notch, highly recommended. The job was done right and in a timely manner. More

by 63LGMK Verified Customer Verified Customer

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