Jon Murphy | Page 4

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you felt well taken care of during your visit. We also appreciate your suggestion regarding additional amenities and snack options, especially during longer wait times. Input like this is helpful as we continue looking for ways to make the overall experience more comfortable and convenient for our customers. We truly appreciate your patience and support and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for the kind words. We’re happy to hear you had such a positive experience with Jon and that everything was clearly explained along the way. We appreciate you choosing us and hope to see you again down the road.

Nissan of Elk Grove responded

Thank you for the wonderful review! Jon definitely goes above and beyond to set the kind of high-level service we strive to provide at Nissan of Elk Grove, so it's amazing to hear you were given such a positive experience during your visit! We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for the 5-stars! We’re glad to hear you consistently receive excellent care and that everything is handled efficiently during your visits. We appreciate your recommendation and look forward to continuing to provide you with great service.

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thank you so much for the 5-star review! We’re glad Jon was able to guide you through the upcoming repair and provide clear, honest recommendations that helped you feel more confident about the next steps. We also truly value your long-term relationship with Nissan of Elk Grove and appreciate your continued trust over the years. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for the kind words. We’re glad to hear you’ve had such a great experience with your Nissan Rogue service and that our team has consistently taken good care of you. We truly appreciate your support and look forward to seeing you again.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for the 5-stars! We’re glad to hear our team has been consistently helpful and attentive with both your sales and service needs. It’s great to know your questions have been handled promptly and that communication has been smooth throughout. We appreciate your support and look forward to continuing to assist you whenever you need us!

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.