Jonathan Stein

The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More

by 88vang.a Verified Customer Verified Customer

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Very friendly. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. More

by LAURA1BAUMANN Verified Customer Verified Customer

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Everything was great. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. More

by KIZEWSKILORI Verified Customer Verified Customer

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Easy to get convenient appointment. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. More

by K_CROOKER Verified Customer Verified Customer

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I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection! More

by GREGSTEFAN Verified Customer Verified Customer

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Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately Gave me options for future services and quoted accurately More

by Christian Damiano Verified Customer Verified Customer

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I think Russ darrow is convenient and attends to the needs of my car and I appreciate the service. needs of my car and I appreciate the service. More

by MICHAEL0080 Verified Customer Verified Customer

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Didn’t like the way she got upset when I wouldn’t purchase extra things purchase extra things More

by vivi123anna123 Verified Customer Verified Customer

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Not a good experience over heard service. reps talking about customers. My service yet was not very knowledgeable about the situation going on with my car reps talking about customers. My service yet was not very knowledgeable about the situation going on with my car More

by MLDAVIAY22 Verified Customer Verified Customer

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Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional maintenance, staff was easy to work with and very professional More

by schneiderbrad Verified Customer Verified Customer

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