Jonathan Stein

I have been going to Russ Darrow Honda consistently for the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. A the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. As a normal procedure the tech sends a video of the service being done and mentioned the back brakes were pretty bad at a 2. So instead of getting a call to tell me about it I found out from the video and had to call back myself. As it turns out, the rear rotors were warped, which I am guessing it's from the brake pads being worn so low. This putt my family at risk, especially since my car has been in the shop a few times getting an oil change. Then I end up having to pay over $600 which is ridiculous for the work, that if caught earlier would have only been brake pads They couldn't even fill my tires with air properly. From my tire rotation and will change.All 4 tires were different psi. This dealership is very convenient for me, but this will the last time I take any of my vehicles to them. We were traveling a lot for baseball which I prefaced with the advisor. I called Jon to help after seeing the video and he was great, but some of the others not so much. More

by bschick Verified Customer Verified Customer

Report | Print

The service I receive is always top notch! Thank you for being great at what you do Thank you for being great at what you do More

by KJACK8208 Verified Customer Verified Customer

Report | Print

My CRV always gets great service at Russ Darrow. I love the video tour of the underside while the technician explains what was done as well as what doesn’t need attention at this time. Maddie is a g I love the video tour of the underside while the technician explains what was done as well as what doesn’t need attention at this time. Maddie is a great service rep who always makes me smile! Keep up the great service RD! More

by MBLAHAYE Verified Customer Verified Customer

Report | Print

Darrow always gives great service. The employees at the desk are always very cordial. Thanks! The employees at the desk are always very cordial. Thanks! More

by MITTER4 Verified Customer Verified Customer

Report | Print

Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05 Verified Customer Verified Customer

Report | Print

Always great service at this location The service reps are great. I recommend bringing your vehicle here are great. I recommend bringing your vehicle here More

by NO-EMAIL Verified Customer Verified Customer

Report | Print

I always have my service done at Russ Darrow Honda. Miguel was a great salesman. He went to bat for me and got me the best deal he could. Miguel was a great salesman. He went to bat for me and got me the best deal he could. More

by Xxlharley1 Verified Customer Verified Customer

Report | Print

They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More

by captainsaveahomewi Verified Customer Verified Customer

Report | Print

Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! More

by Xxlharley1 Verified Customer Verified Customer

Report | Print

I was treated kindly. They made me feel like my car was the most important. They made me feel like my car was the most important. More

by GAYLELUDOWSSI Verified Customer Verified Customer

Report | Print