Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
150 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 11 mos

4.6

150 Reviews

Write a Review

150 Reviews of Jonathan Stein

August 10, 2025

Dealership Rating
Employee Rating

Always trying to upsell and put fear in you if you don’t agree to they’re never ending fluid changes. Also, they should check to see if you recently had services done before telling you what you need. More

by Hackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

August 01, 2025

Dealership Rating
Employee Rating

Fast quality work love the staff and one of the most important to me it clean More

by Ronette15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 28, 2025

Dealership Rating
Employee Rating

Went on without an appointment and they were able to fit me in. As always Jon was very helpful. They are very helpful and knowledgeable. I will be back next month for another oil change. More

by DAN.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jul 28, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

July 27, 2025

Dealership Rating
Employee Rating

My service rep, Jon, was wonderful. He communicated everything well and timely. He clearly explained the service that needed to be done and the price. When I checked out, I was som More

by jen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

July 26, 2025

Dealership Rating
Employee Rating

Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers More

by P.REID48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar

Jul 30, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

July 19, 2025

Dealership Rating
Employee Rating

I have been going to Russ Darrow Honda consistently for the last 5 years. My last visit was the most frustrating visit to date. IMy Honda Odyssey has been in the service department getting an oil change. A More

by bschick
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

Jul 23, 2025

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

My CRV always gets great service at Russ Darrow. I love the video tour of the underside while the technician explains what was done as well as what doesn’t need attention at this time. Maddie is a g More

by MBLAHAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 17, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

June 30, 2025

Dealership Rating
Employee Rating

Darrow always gives great service. The employees at the desk are always very cordial. Thanks! More

by MITTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

1
...

Dealership Inventory (194 Vehicles)

new 2026 Honda CR-V Hybrid car, priced at $39,463
2026 Honda CR-V Hybrid
new
Canyon River Blue Metallic exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $47,780
2025 Honda Pilot
new
Nh-731p/Crystal Bl exterior
Automatic
All-wheel Drive
new 2025 Honda Pilot car, priced at $47,890
2025 Honda Pilot
new
Diffused Sky Pearl exterior
Automatic
All-wheel Drive
used 2021 Honda HR-V car, priced at $23,499
2021 Honda HR-V
used
Modern Steel Metallic exterior
Automatic
Front-wheel Drive
new 2025 Honda Accord car, priced at $27,956
2025 Honda Accord
new
Still Night Pearl exterior
Automatic
Front-wheel Drive
used 2024 GMC Terrain car, priced at $25,829
2024 GMC Terrain
used
Summit White exterior
Automatic
All-wheel Drive