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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
162 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

20 yrs, 2 mos

4.6

162 Reviews

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162 Reviews of Jonathan Stein

November 08, 2025

Dealership Rating
Employee Rating

Everything went smooth and was told of all recomended work today and for future visits. More

by BSWHALEN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 31, 2025

Dealership Rating
Employee Rating

It was my first visit to this service department and I was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen More

by Alma.mol21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

October 20, 2025

Dealership Rating
Employee Rating

I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for More

by robertc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Lesia Matthis, AL COBB, Jay Malkowski, Bobby Ljubich

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Oct 20, 2025

Russ Darrow Honda responded

Here at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

October 13, 2025

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Employee Rating

I got my car in and got it taken care of thank yo taking out time of being patient and looking over everything to make sure it’s all all right More

by bfriends62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Adriana Perez

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Oct 13, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Christopher Berger, Rachel Aguilar, Adriana Perez, Maddie Wojciechowski

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Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

September 30, 2025

Dealership Rating
Employee Rating

My tires weren't rotated, and differential fluid change early.Had only 12,000 miles. More

by bbmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 04, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

September 03, 2025

Dealership Rating
Employee Rating

As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. More

by trintjen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 03, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

Great service team! Attentive & efficient. They deserve a raise! Love the text messages and videos. More

by LuvHondas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Aug 28, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 26, 2025

Dealership Rating
Employee Rating

I was quoted a different price over the phone then was charged. I hadn’t heard anything 4.5 hours after dropping my car off, so I called for an update. They didn’t know anything and said they would call m More

by Abcdefg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Trepczyk

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Aug 29, 2025

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

Good service dept. I appreciated the use of a loaner when my car needed to stay while a part was ordered. More

by VAMP0200
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Samantha Trepczyk

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Aug 22, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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