Jonathan Stein

First time serviced at Russ Darrow and very poor experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done experience with customer service. Oil change, tire rotation, and fluid changes at 9:15, I didn't leave until 12:00. I saw my car waiting outside done, when I went looking for Jon, I found him sitting with my keys on his desk. Then he tells me they didn't replacement the fluids which took an additional 30 mins. Very disappointed with the lack of communication and customer service. More

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John provides great service and explanation. He is clear and professional in his approach. Thanks. He is clear and professional in his approach. Thanks. More

by PChristian1 Verified Customer Verified Customer

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John is very knowledgeable and provided excellent service. He made the experience worry free. Thank you. service. He made the experience worry free. Thank you. More

by c_reedy Verified Customer Verified Customer

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Air was not put iny tire, I was told it was in ended up having to take it to tire shop just for some air having to take it to tire shop just for some air More

by FORSTER-LEE Verified Customer Verified Customer

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No pressure and very smooth. everyone I saw was professional respectful and kind. Recommend dealer everyone I saw was professional respectful and kind. Recommend dealer More

by K Verified Customer Verified Customer

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Everything went smooth and was told of all recomended work today and for future visits. work today and for future visits. More

by BSWHALEN12 Verified Customer Verified Customer

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It was my first visit to this service department and I was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen. My car was done faster then I expected and I’m happy with the repair. More

by Alma.mol21 Verified Customer Verified Customer

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I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for the purchase of a car. More

by robertc Verified Customer Verified Customer

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I got my car in and got it taken care of thank yo taking out time of being patient and looking over everything to make sure it’s all all right out time of being patient and looking over everything to make sure it’s all all right More

by bfriends62 Verified Customer Verified Customer

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Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22 Verified Customer Verified Customer

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