Jordan Ferber | Page 3

I purchased an electric vehicle that came with a key card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be programmed by the dealer. I brought my vehicle in for service, and it remained in the shop for over four weeks. During this time, I experienced extremely poor communication and unprofessional conduct. At one point, a service advisor asked why I even needed the key card since I already had two working keys—a comment that was both inappropriate and unhelpful. I received updates only when I proactively called to check on the status. Each time, I was given different explanations for the delay, including: The key card allegedly did not work from the factory Another customer’s key card had the same issue They planned to test a key card from another vehicle on the lot, but no such vehicle was available A replacement key card needed to be ordered There was only one diagnostic machine available for my vehicle type, and it was in use An additional part then had to be ordered When my vehicle was finally returned, I discovered that my personal belongings had been disturbed and left scattered, despite having been previously stored away. I also noticed tears in the carpet underneath both front seats that were not present before the service. I inquired about charging the vehicle and was told, “Oh, we don’t do that.” This was particularly frustrating given that the dealer had my car for over a month. Ultimately, after all of this inconvenience and unsatisfactory service, the original issue was never resolved. The key card still does not work. It became clear that the dealer was unable to complete the service due to a lack of knowledge and expertise regarding this type of key. More

by NIDIAPEREZ41 Verified Customer Verified Customer

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Very detailed, good explanations about the service and time you will need. Also very friendly. time you will need. Also very friendly. More

by CORALFIRE7 Verified Customer Verified Customer

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First time with Emilio with Jordan being my main service contact for over a decade. Both took care of me and expected nothing but the best and so far so good. contact for over a decade. Both took care of me and expected nothing but the best and so far so good. More

by DAVIDVILLANUEVA25 Verified Customer Verified Customer

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Emilio Gonzalez and Jordan Ferber were nothing but the absolute best in working to get my Acura repaired after a water intrusion event. Wholly professional, proficient and customer focused. Shout out to E absolute best in working to get my Acura repaired after a water intrusion event. Wholly professional, proficient and customer focused. Shout out to Eric Ng in getting me a loaner on short notice. Positive experience all the way around! More

by KMBERK Verified Customer Verified Customer

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Acura of Pembroke Pines are true professionals starting with Michael Chan Service director Service manager Jordon and GM Larry and GSM Dino and salesman Michael Dugan truly number 1 with Michael Chan Service director Service manager Jordon and GM Larry and GSM Dino and salesman Michael Dugan truly number 1 More

by CARKINGPHIL Verified Customer Verified Customer

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Acura Pines is number 1 for a reason they are the most professional team in Acura in the country bar none. Treatment like family from every aspect. I will always refer and recommend this establishment. Tr professional team in Acura in the country bar none. Treatment like family from every aspect. I will always refer and recommend this establishment. True Team work the best. More

by CARKINGPHIL Verified Customer Verified Customer

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My Agent Jordan was very professional, he understood what needed to be done and had my issue completed with minimum waiting time. needed to be done and had my issue completed with minimum waiting time. More

by MARKEI2 Verified Customer Verified Customer

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Jordan Service manager went above and beyond great asset to the store &Dino the GSM is the rock of Acura of Pembroke Pines the best people skills in the business to the store &Dino the GSM is the rock of Acura of Pembroke Pines the best people skills in the business More

by CARKINGPHIL Verified Customer Verified Customer

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Service was done quickly and as promised. Jordan and team always deliver without exceptions. Enjoyed a quick coffee and the car was already done. Jordan and team always deliver without exceptions. Enjoyed a quick coffee and the car was already done. More

by AT Verified Customer Verified Customer

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Great experience! Sales Representative Curtis was friendly, knowledgeable, and extremely helpful . Service Representative Emilio has also been awesome with routine mai Sales Representative Curtis was friendly, knowledgeable, and extremely helpful . Service Representative Emilio has also been awesome with routine maintenance—quick, professional, and always helpful. Highly recommend! More

by KELLYG1128 Verified Customer Verified Customer

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