Jordan Ferber | Page 5

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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Great service experience. Great communication. Everything done as scheduled and as expected. I service my 2 Acuras there and have been for many years Great communication. Everything done as scheduled and as expected. I service my 2 Acuras there and have been for many years More

by pmw19 Verified Customer Verified Customer

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Excellent service delivered again. On time completion with easy arrival and departure experience as always. On time completion with easy arrival and departure experience as always. More

by AT Verified Customer Verified Customer

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Fantastic Service Technician to work with Results were great,everything was done professionally and had my vehicle back in time as promised great,everything was done professionally and had my vehicle back in time as promised More

by cherryhugh Verified Customer Verified Customer

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Like always from Larry to Dino to my sales person Curtis and last but not least Sean in finance… I’m one of the family here no doubt!! Acuras ZDX EV is nothing short of spectacular and just plain bad xxx , and last but not least Sean in finance… I’m one of the family here no doubt!! Acuras ZDX EV is nothing short of spectacular and just plain bad xxx , my wife and I have each had the type S mdx’s and a TLX TYPE S and Now we decided to try our first EV and Acura has simply put does it again!! We have both went all in and each have the ZDX AWD … I can say just test drive one ( don’t take my rating ) make your own I think you may feel the same . Thanx to all at Pembroke Pines Acura for always treating me and my family like family!! More

by Boobi Verified Customer Verified Customer

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They are always great at Acura of Pembroke Pines. Their service is outstanding and the help you as much as they can. Their service is outstanding and the help you as much as they can. More

by carlosllanos0219 Verified Customer Verified Customer

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The service group continues to be the professionals that they are, they provide the best effort in the support of us customers they are, they provide the best effort in the support of us customers More

by waveleigh Verified Customer Verified Customer

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Great service, sales and finance worked to put a good deal together. Very happy with the experience. Outstanding service from Mo listening to our needs and Francisco, on the financing side, exceeded my e deal together. Very happy with the experience. Outstanding service from Mo listening to our needs and Francisco, on the financing side, exceeded my expectations. More

by gsvj2503 Verified Customer Verified Customer

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Thank you for all your service It was excellent and fast I would recommend you to everyone fast I would recommend you to everyone More

by RICHARDFORD0 Verified Customer Verified Customer

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I've been using Acura of Pembroke Pines for 15 years. The service has been unbelievable great each and every time. The service has been unbelievable great each and every time. More

by PINKYBAG Verified Customer Verified Customer

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