Jordan Noonan | Page 2

Oklahoma City Volkswagen responded

Thank you for the review. We aim for a seamless and enjoyable process both during and after the purchase, so it's disappointing to see this feedback. We'd appreciate an opportunity to get a better understanding of your concerns and work toward a satisfactory resolution. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please contact our Customer Service Support Team at wecare@okcvw.com. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

We are saddened to see that you have given us a 1-star review. We want to assure you that we take your concerns seriously and would like to address them. Firstly, we want to clarify that we did not mislead or lie to you about the range of the ID.4. The EPA-estimated range of the ID.4 is prominently displayed on the window sticker, and we encourage our customers to check it before making a purchase or lease. We understand that driving conditions and habits can affect the range, and we cannot be held responsible for them. Regarding your specific travel concern, our staff provided you with information based on their training from Volkswagen. We want to assure you that our staff's primary goal is to provide our customers with accurate information and ethical handling of issues that arise. We are sorry to hear that you feel otherwise. We would like to remind you that our dealer principal has attempted to help you with this situation. We understand that you are still open to a resolution, and we have attempted to find one for you. Thank you for your feedback, and we hope to have the chance to serve you better in the future. Servicing You and Nothing Else! Your OKC Volkswagen Team

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Jordan, Kenneth and our OKC VW team appreciate your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Rholden, Our Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Your Advisor and our OKC VW team appreciate your kind feedback! We're delighted to know your car-buying experience at Oklahoma City Volkswagen was smooth and enjoyable. Thanks for the shout-out to Jordan and our finance team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hey Noel! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hey Trikin! Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW Sales Team! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Kayleigh, We are sorry to hear about your experience. We apologize that the car of your interest required additional recall completions. The OEM announces new recalls, and they control the amount of batteries we can get in a month for this specific ID.4 recall. We apologize for the unpleasant interaction you had with our finance team. We appreciate your kind words for Jordan, though. Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your locally owned and operated Volkswagen Dealer in Oklahoma! Please get in touch with our team to resolve this situation. "Servicing You and Nothing Else!" Your Team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Hey Laurie, it's great to know that Marcus was able to provide you with an excellent purchase experience at Herb Chambers MINI of Boston. Thank you for choosing us! Enjoy your new Mini!

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you picked your only locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your recent experiences with our OKCVW SALES Team! Our OKC VW team appreciates your kind feedback! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen