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Jordan Riley
17 Reviews
17 Reviews
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17 Reviews of Jordan Riley
Verified CustomerMay 13, 2025
Super service manager that went above and beyond for me to get my car repaired. to get my car repaired. More
by Joneskylie400
Other Employees Tagged: Neil Shary
April 27, 2025
I think the service department runs very well. The technicians are courteous as well as very knowledgeable. My truck is eight years old and I have taken it to Frisco Dodge for all service needs. W The technicians are courteous as well as very knowledgeable. My truck is eight years old and I have taken it to Frisco Dodge for all service needs. Would recommend them. More
by DPROVANC
April 18, 2025
It was good overall. They were able to get the windshield fixed under warranty. It just took a long time to get the part in. Then i had to keep checking in on it. Then it They were able to get the windshield fixed under warranty. It just took a long time to get the part in. Then i had to keep checking in on it. Then it came in finally but was broken so it had to be reordered. Took another few weeks for it to come in and finally get replaced. In the end it got fixed under warranty which was great but it took a long time. More
by grant.gilbert9838
Other Employees Tagged: Jordan Riley
April 14, 2025
The service was acceptable but communication between service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and when the customer expects to be done with their service. More
by darshanidesai10
Other Employees Tagged: Brian Foltz, Asa Copeland, Derrick Johnson, Daphne Benedict, Taylor Goode
April 08, 2025
Jordan is a very professional and personable guy to work with and I trust him. Being able to drop my Jeep off and get a shuttle ride home and back made my service experience positive . with and I trust him. Being able to drop my Jeep off and get a shuttle ride home and back made my service experience positive . More
by donnaegele
March 28, 2025
I’m extremely disappointed with the way this issue has been handled. It’s been nearly four weeks now, and I’m still waiting—without clear updates, timelines, or accountability. To make matters worse, d been handled. It’s been nearly four weeks now, and I’m still waiting—without clear updates, timelines, or accountability. To make matters worse, due to the ongoing delays and faulty parts, I’ve had to rely on a rental car this entire time, which has been a significant inconvenience and expense. Despite numerous follow-ups—often three to five times a day—I still receive no proactive updates. I’ve repeatedly asked for the Service Manager, Niel & Ryan to get in touch with me, but my calls and requests have gone unanswered. That lack of response is unacceptable. Unfortunately, my experience working with Jordan has also been unreliable. The lack of consistent communication and follow-through has left me with no confidence that this issue is being handled responsibly. This entire situation has gone far beyond a reasonable delay. I need immediate clarity on what is being done to resolve the issue and what timeline I can expect—without me having to chase for answers every single day. More
by Chrysler Pacifica 2022 -Transmission
Other Employees Tagged: Neil Shary, Ryan Parish
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