Jordan Riley

I think the service department runs very well. The technicians are courteous as well as very knowledgeable. My truck is eight years old and I have taken it to Frisco Dodge for all service needs. W The technicians are courteous as well as very knowledgeable. My truck is eight years old and I have taken it to Frisco Dodge for all service needs. Would recommend them. More

by DPROVANC Verified Customer Verified Customer

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It was good overall. They were able to get the windshield fixed under warranty. It just took a long time to get the part in. Then i had to keep checking in on it. Then it They were able to get the windshield fixed under warranty. It just took a long time to get the part in. Then i had to keep checking in on it. Then it came in finally but was broken so it had to be reordered. Took another few weeks for it to come in and finally get replaced. In the end it got fixed under warranty which was great but it took a long time. More

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The service was acceptable but communication between service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and service staff and customers needs to improve especially when there specific details are given to service staff about customer's schedule that day and when the customer expects to be done with their service. More

by darshanidesai10 Verified Customer Verified Customer

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Jordan is a very professional and personable guy to work with and I trust him. Being able to drop my Jeep off and get a shuttle ride home and back made my service experience positive . with and I trust him. Being able to drop my Jeep off and get a shuttle ride home and back made my service experience positive . More

by donnaegele Verified Customer Verified Customer

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I’m extremely disappointed with the way this issue has been handled. It’s been nearly four weeks now, and I’m still waiting—without clear updates, timelines, or accountability. To make matters worse, d been handled. It’s been nearly four weeks now, and I’m still waiting—without clear updates, timelines, or accountability. To make matters worse, due to the ongoing delays and faulty parts, I’ve had to rely on a rental car this entire time, which has been a significant inconvenience and expense. Despite numerous follow-ups—often three to five times a day—I still receive no proactive updates. I’ve repeatedly asked for the Service Manager, Niel & Ryan to get in touch with me, but my calls and requests have gone unanswered. That lack of response is unacceptable. Unfortunately, my experience working with Jordan has also been unreliable. The lack of consistent communication and follow-through has left me with no confidence that this issue is being handled responsibly. This entire situation has gone far beyond a reasonable delay. I need immediate clarity on what is being done to resolve the issue and what timeline I can expect—without me having to chase for answers every single day. More

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Dealership was great warranty process takes to long for approval wasted a day waiting for approval approval wasted a day waiting for approval More

by ringram3 Verified Customer Verified Customer

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Overall the service was completed properly. The time did take longer than they said it would take. I didn’t get as many updates as I have in the past The time did take longer than they said it would take. I didn’t get as many updates as I have in the past More

by iacosta17 Verified Customer Verified Customer

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Jordan was attentive and helpful in every way! Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. Made sure to keep me updated on my services. He described what I needed and why in detail. One of the best advisors I have ever encountered. More

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Jordan was incredibly helpful! I had a road trip the next day and he was able to get my vehicle serviced quickly. Thank you!! I had a road trip the next day and he was able to get my vehicle serviced quickly. Thank you!! More

by Liz N Verified Customer Verified Customer

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They were very helpful and super time efficient. I would definitely recommend them to everyone I know! I would definitely recommend them to everyone I know! More

by alexandracat1996 Verified Customer Verified Customer

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