Jordan Santos | Page 3

I took my Toyota Tacoma with a noise, it took 3 tries and a week to fix the problem, I picked it up and realized my alarm wasn’t working, it was good when they got my car, I took it back, after a day I calle a week to fix the problem, I picked it up and realized my alarm wasn’t working, it was good when they got my car, I took it back, after a day I called twice, they don’t answer my calls. More

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I brought my truck in for a/c changing temp and light on ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor d ac button flashing, was told needed ac discharge and recharge, which I understand to see if leaking or low on freon, then was told that blend motor door was stuck in window defrost mode and not blowing properly, approved repair, but when got truck it was still blowing was still changing temp, and this all seemed to have started after bringing my truck in for oil change on July 25 th, I was shown picture of dirty cabin filter and opted not change at that time, then after getting truck back from ac repair and still not working, I did some research what possible problem could be, either a clogged evap drain or dirty evap coil, I had to go under my truck to use compressed air to unclog drain and under dash to clean evap coil, I believe I had mentioned that to Jordan to check out for me, however where Im lacking confidence is in the tech that serviced my truck, I'm not sure why he didn't find that issue and found a issue with blend motor door being stuck and that would fix the issue with my ac, it didn't and I don't believe that was causing any issues to begin with, it was all from evap drain being clogged and not allowing water to drain out and get rid of moisture in system, after I did that myself ac has been blowing just as cold as when came in before oil change, So in essence I feel that was an unnecessary repair that wasn't going to fix issue, Ive been a pretty LOYAL customer to Findlay Toyota for the last 10 years, between my trucks and my wife's cars we have boughten 5 cars through you, we have brought our vehicles in for service and maintenance through you, not sure if any of this counts as loyalty to you or not, but I bring my vehicles to Toyota with understanding your product your techs would be able to perform what needs to be repaired and not me having to figure issues out myself and fix, I don't want to work on my own vehicles and don't have time, that's why I bring to you, LOYALTY!, so not sure if any of this means to much or not, but Im thinking I should look for a different place to repair my vehicles, anyways hope this finds its way to someone that it means something to, More

by TREWEVL Verified Customer Verified Customer

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The Dealership treated me with the upmost kindness and profesional care. I wiuld certainly recomend this dealership over any other in Las Vegas. Mamy thanks for excellant service. Col. Russell Smith profesional care. I wiuld certainly recomend this dealership over any other in Las Vegas. Mamy thanks for excellant service. Col. Russell Smith More

by RUSSELLSMITH218 Verified Customer Verified Customer

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I have been coming to this location since I moved here 7yrs ago and every time I leave happy! 7yrs ago and every time I leave happy! More

by TALRAMP Verified Customer Verified Customer

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Jordan was great to work with. I don't normally care who I get assigned to because all of the advisors have been pretty good but Jordan was just so pleasant to work with. He expla I don't normally care who I get assigned to because all of the advisors have been pretty good but Jordan was just so pleasant to work with. He explained everything very well and I learned a couple of things. I will ask for him again in the future. We bought our RAV4 at Findlay 5 years ago and we've only gone there for service. There is another Toyota dealer much closer to our house that we took our last Toyota to, but Findlay has been so good that it's worth the extra 20 minute drive to go there. They are the best. Their scheduling is also very easy to use. More

by BRETMCGOUGH Verified Customer Verified Customer

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Very satisfied with my overall experience. I’ve been servicing my 2023 Toyota Rav 4 at this Findlay Henderson location since purchase and I’ve had several service consultants whom were all gre I’ve been servicing my 2023 Toyota Rav 4 at this Findlay Henderson location since purchase and I’ve had several service consultants whom were all great but Jordan Santos is one I will stay with. Seems very honest, professional and answered all my questions and easy to talk to. I drive all the way from Spring Valley because I have yet to have a bad experience at this dealership. Staff are all helpful and friendly. Seems like a well run place. Never have to wait long for my car when serviced and the lobby is very comfortable with spotless bathrooms and free coffee, and food/snack items available for purchase. More

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Very professional and did the maintenance required on the vehicle. No pressure to do additional work not needed right now. vehicle. No pressure to do additional work not needed right now. More

by GCAAN Verified Customer Verified Customer

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Booking an oil change online was seamless and communication during the wait was adequate enough communication during the wait was adequate enough More

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Mark up on parts is excessive but Jordon takes great care of me by providing excellent customer service of me by providing excellent customer service More

by BRIANABLES Verified Customer Verified Customer

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Been our dealership for 22 years bought multiple cars and one truck from them. Always trusted their integrity never been disappointed. one truck from them. Always trusted their integrity never been disappointed. More

by DAVIDOVERBAY Verified Customer Verified Customer

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