Jorge Alonzo

Florida Fine Cars Miami responded

We’re sorry to hear you feel this way, but we must respectfully clarify several important facts. Florida Fine Cars provides every customer with a Carfax and Autocheck report detailing the vehicle’s history, ensuring transparency at every step. Additionally, every customer is welcome to have any vehicle pre-inspected by an independent mechanic before purchase for added peace of mind. In your case, the 2021 Mercedes GLE 53 AMG was purchased approximately three months ago. At the time of sale, no issues or concerns were reported, and the vehicle was delivered as described. All vehicles at Florida Fine Cars are sold AS IS, as clearly outlined in the signed sales agreement, which was reviewed and agreed upon by you before completing the transaction. We understand how frustrating it can be when unexpected mechanical issues arise, especially after a vehicle has left our lot. However, implying that you were “scammed” or that the vehicle was misrepresented is both incorrect and unfair. We stand by our transparent process and signed documentation, which reflects that all disclosures and vehicle details were made available prior to your purchase. We remain committed to ethical business practices and customer satisfaction

Florida Fine Cars Miami responded

Thank you for your great feedback! We're so glad to hear that David Santos, along with Manager Jorge and Finance Manager Johnny, provided excellent service and helped you get into your new car. We truly appreciate your kind words and are happy you had a positive experience with our team. Thanks for recommending us, and we hope to assist you again in the future!

Florida Fine Cars Miami responded

¡Gracias por tu reseña tan positiva! Nos alegra mucho saber que Ricardo y Jorge hicieron un excelente trabajo ayudándote con la compra de tu vehículo y la aprobación. Estamos felices de que hayas tenido una experiencia excelente con nuestro equipo. ¡Disfruta de tu nuevo auto y no dudes en visitarnos si necesitas algo más!

Florida Fine Cars Miami responded

Thank you for bringing this to our attention. Your feedback will be shared with our team to ensure we address these issues and improve our process. Please reach out to our customer care team if there’s anything we can do to make this right for you.

Florida Fine Cars Miami responded

Thank you for your feedback! We're thrilled to hear you received excellent service and found your salesperson to be fast and friendly. It's an honor that this is your third car with us, and we truly appreciate your loyalty. We look forward to continuing to serve you and your recommendations! Enjoy your new car!

Florida Fine Cars Miami responded

Thank you so much for sharing your experience! We’re thrilled to hear that Valeria and Iuliia made the process smooth and enjoyable for you. It’s wonderful to know that you drove off in your dream car, complete with a full tank, a clean finish, and even a bow for pictures! If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

Florida Fine Cars Miami responded

It's fantastic to hear about your positive experience with Iuliia! Her upfront, honest, and helpful approach, along with her great personality, made doing business easy and enjoyable. Thank you for the 5-star rating, and we appreciate your feedback!

Florida Fine Cars Miami responded

It sounds like you had a pleasantly unexpected experience with Harold and Jorge at the dealership! Harold's professionalism and ability to make your vehicle purchase happen despite not expecting it reflects his dedication to providing excellent service. Additionally, it's great to hear that Manager Jorge contributed to your positive experience as well. If you have any more details or stories about your experience with Harold, Jorge, or your new vehicle, feel free to share them!

Florida Fine Cars Miami responded

Thank you for sharing your experience! Spending 8 hours on a deal can be challenging, but it's fantastic to hear that Claudia Artiles was able to make the process smooth for you. Great service and a happy outcome are always wonderful to hear. If you have any more feedback or need assistance in the future, feel free to reach out. Enjoy your new car and safe travels! 😊

Florida Fine Cars Miami responded

It's wonderful to hear about the outstanding customer service provided by Leo Rivera. A knowledgeable and attentive salesperson can make a significant difference in the car-buying experience. It's clear that Leo's dedication to his customers and his expertise have left a positive impression. Florida Fine is indeed fortunate to have someone like him on their team. If you have any more questions or need further assistance in the future, don't hesitate to reach out to Leo.