Jorge Campacci | Page 32

A day with Fred, Matt, Ken, Erin, Tracy, Jeff, Jason, Bill, Attentive, professional, not pushy or overly aggressive. Long time VW driver (50+years), feels like family. Just get some new comfortable chairs, dum Attentive, professional, not pushy or overly aggressive. Long time VW driver (50+years), feels like family. Just get some new comfortable chairs, dump the bar height chairs too uncomfortable for computer work. I just purchased two new cars at North Penn, at least get me a comfortable chair for a person of size, you can afford it. My initial decision (2001) to purchase a car from North Penn was because of the service department, I heard nothing but good things about it. 18 years later they have yet to disappoint me, first rate service. Sixteen vehicles both personally and for my family members, over 18 years. Any and all issues handled quickly, fairly and to my satisfaction. Now if Freddy could convince VW to send me a Passat wagon that would cap my experience at North Penn, oh yes I'll pay for it Fred. 1953 VW Beetle !965 VW Square Back !974 Super Beetle 2002 Beetle GLS TDI 2004 Beetle GlS TDI 2005 Beetle GLS TDI 2005 Passat SE 2006 Jetta SE 2006 Beetle Convertible 2007 Passat Wagen SE 2009 Jetta Sportwagen SE TDI 2011 Jetta Sportwagen SE TDI 2013 Passat SE TDI 2014 Golf SE TDI 2015 Passat SE TDI 2018 Golf Sportwagen SE 2018 Passat SE . More

by FJSCIOLLA Verified Customer Verified Customer

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Why I go back The employees and the customer service keep me going back to the VW dealership. They go out of their way to explain what will be done to the car. The employees and the customer service keep me going back to the VW dealership. They go out of their way to explain what will be done to the car. More

by Eosnow Verified Customer Verified Customer

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Excellent experience We drove over 1.5 hours to the dealership to test out a EuroVan which our family of campers has wanted purchase but have been having trouble finding. We drove over 1.5 hours to the dealership to test out a EuroVan which our family of campers has wanted purchase but have been having trouble finding. When we arrived, Joe was waiting for us with the car all ready for a test drive. He showed us some of the neat features, made a recommendation as to where to take a drive and was very patient with our questions. We also met with the sales manager who was very honest and easy to work with. In just a short time, the paperwork was ready and done perfectly. Jorge was incredibly pleasant and made the experience so easy. Highly recommend. More

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Thank you Team NorthPenn...Impeccable Service With today's fast pace and the fact that most people who provide any type of service have more work than they can handle, good service may be consid With today's fast pace and the fact that most people who provide any type of service have more work than they can handle, good service may be considered a rare treat...not the case at North Penn Volkswagen Mazda Imports in Colmar, PA. While it's not easy to joggle several customer issues at one time while a line of anxious customers wait their turn, the team at NorthPenn has mastered the concept of Excellent Personalized Customer Care. The NorthPenn VW team, Derek Fichett, Greg Holland, Jason Hartman, Jeff Applegate, Jorge Campacci, Erin Trotter; and Kimmy Brown and Kathy Mason at NorthPenn Mazda Rental were amazing. My situation was a rare technology 'nightmare' requiring a vehicle replacement. It was handled by Greg, Derek and Jorge with a high level of professionalism and the utmost service resulting in a positive experience. My new car arrived quickly and exactly as represented, for which I am thankful. I am totally impressed by the integrity and the high reputation of this dealership. I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds; not good salesmanship alone. While Greg Holland has been a great salesman for this and two previous vehicles, this letter serves to confirm that Greg and his team have earned my trust and my continued loyalty. My family and I will continue to be loyal to the Volkswagen brand. , More

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Everything I was a customer who bought a 2014 Beetle (diesel) and had a lovely experience. The dealership's service dept advocated for me when that Beetle turned I was a customer who bought a 2014 Beetle (diesel) and had a lovely experience. The dealership's service dept advocated for me when that Beetle turned out to be a lemon. It was replaced with a 2015 Beetle Diesel and the fraud was announced shortly thereafter. I picked up my new 2017 Beetle from them on Dec. 22 and they were so cooperative with all of the details of the coordination between fraud buyback and getting my new car. It was waiting for me when I returned the Diesel. Especially notable is their service department. That is the primary reason for getting another Beetle. Their personnel are so friendly and accomodating, I have seen them so much in such a short time with all the stuff since 2014 that I even get a hug from the service manager when I see him--my adopted "son" as I think of him and the rest of the dept. Really, really, really consider this dealership--even if you have a VW dealership closer by. More

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Always an excellent experience Our family has purchased 11 VWs from North Penn; 10 of those from the same salesman Tim Notarianni. There's a reason we continue to use Tim and North Our family has purchased 11 VWs from North Penn; 10 of those from the same salesman Tim Notarianni. There's a reason we continue to use Tim and North Penn VW; they continuously deliver a great price, an excellent delivery and ongoing service support. Tim goes out of his way to ensure no stone is left unturned. It's just a hassle free process from start to finish. More

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Best all around Volkswagen Dealer in the area.. From someone who used to run away from dealer service, North Penn VW has earned my business for life. I stumbled upon them by chance after other deal From someone who used to run away from dealer service, North Penn VW has earned my business for life. I stumbled upon them by chance after other dealers could not properly diagnose a specific issue with a vehicle. No up sell, quality work and intelligent staff who know the vehicles well. They have gone above and beyond what I imagine any dealer would do for a customer. For those that have second thoughts about dealer service, give them a try. I recently decided to purchase a new vehicle from North Penn after being a service department customer. It was the easiest car buying experience I have ever had. In and out in less then 30 minutes. Tim's attention to detail during delivery was second to none. Very happy all around with North Penn Volkswagen. More

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"Good People"-all around a very personal & fun experience! Many thanks to Derek Fitchett and Brendan Magarity for their patience and perseverance in tracking down our perfect fit of a car. Their was no rush o Many thanks to Derek Fitchett and Brendan Magarity for their patience and perseverance in tracking down our perfect fit of a car. Their was no rush on our part to buy... however, the professional support received was consistent and without any pressure to make a decision. This is our 6th car purchased at North Penn VW & we lost count of how many recommendations we have made over the years to the dealership. We always feel like we are dealing with extended family when we visit, whether on the showroom floor or in service. So nice to see that their is a high rate of retention among staff in the various departments. The family-styled appreciation and respect for their techs and staff translates into a positive culture that delivers an enjoyable and trustworthy experience for customers. The attention given to us in this last search for the perfect car has been very personal and thorough... and quite frankly, remarkably satisfying given our high expectations. Gratefully, Marco and Linda Z. More

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Replacement vehicle I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficie I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficient and CARING the service personnel were through the process to getting a new replacement. They are great--I highly recommend them. I had bought a VW years ago from another dealer-NO comparison to my service at North Penn. You won't be sorry working with them if you want to purchase a VW More

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Car Washer "Super People" This was the forth car I purchased from North Penn VW COULD NOT BE MORE PLEASED !!!! Highly recommend to all my friends and business assoc This was the forth car I purchased from North Penn VW COULD NOT BE MORE PLEASED !!!! Highly recommend to all my friends and business associates More

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