Jorge Sotelo
Jorge Sotelo at Nissan of Wichita Falls
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Jorge Sotelo | Page 4

Service Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Jorge Sotelo

July 25, 2022

Dealership Rating
Employee Rating

They are very professional and courteous. Everything went well and I am satisfied with the way the repairs were quickly done More

by Wdou100322w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 25, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We appreciate you sharing your experience with us and are thankful for your business!

Jul 29, 2022

Wdou100322w responded

customer service was excellent. my only wish is that when Nissan offers a lifetime warranty on the engine and power train, it applies regardless whether it has the original purchase owner or not. Maybe add a disclaimer.

July 22, 2022

Dealership Rating
Employee Rating

They are fast get a oil change good place go to they got chairs and table while you waiting you can set at a table eat your lunch there More

by SHAWN8WILSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2022

Nissan of Wichita Falls responded

Thank you for the review, Shawn! We are happy to serve you and sincerely appreciate your business!

July 18, 2022

Dealership Rating
Employee Rating

Went in for coolant leak found out radiator had hole in it feel like they over charged me More

by anf.alp13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jordan Hauptman

Jul 18, 2022

Nissan of Wichita Falls responded

We sincerely apologize if we miscommunicated any charges on your service work. We quote each project based on the customer's needs and the condition of the vehicle (what work needs to be done, etc.) We do our best to give fair pricing based on the economy and cost of goods and services. There was extensive labor involved with your service work, so these charges were quoted accordingly. We quoted you a price that you approved, and you were actually charged slightly less that what was quoted. We are happy to visit with you if you would like to discuss your situation further and and hopefully come to a satisfactory resolution for you. If you would like, you can call Service Director, Jimmy Bennett at (940) 691-6888.

July 15, 2022

Dealership Rating
Employee Rating

We were treated professionally,and the entire experience was both pleasant and timely. The service department staff was helpful in arranging alternate transportation as service was performed on my vehicle. More

by ATHORN8384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Ingram, Christopher Justice, Kenneth Harjo , Garrett Bodkin, Jordan Hauptman, Shawn Neal, Chase Picard, Joshua Roach

Jul 15, 2022

Nissan of Wichita Falls responded

Thank you for the outstanding review! We are pleased you had such a great experience and sincerely appreciate your business!

July 10, 2022

Dealership Rating
Employee Rating

The service department was very helpful and fixed the problem with my vehicle. Thank you Nissan! More

by DSZAMORAA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustan Harbour

Jul 10, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We are pleased to have been able to help you, and we appreciate your business!

July 09, 2022

Dealership Rating
Employee Rating

Went to get an oil change, ended up getting a whole courtesy check of my car plus a car wash!! Jorge was friendly, courteous and displayed outstanding customer service, he made my visit great!! Definit More

by PEREZ_MAGGIE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 09, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review, Maggie! We are pleased that you had excellent service from our service department and appreciate your business!

July 09, 2022

Dealership Rating
Employee Rating

Jorge Sotelo is great! He would come and explain to me what was going on with my car. I’m so glad that he helped me and it’s great that he is bilingual . Cause my dad was a More

by diananegrete70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 09, 2022

diananegrete70 responded

I bet that Nissan of Wichita Falls are proud to have a great employee like Jorge!

Jul 09, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review, Diana! We are blessed to have Jorge on our team and are thrilled he was able to take care of you! We sincerely appreciate your business.

July 09, 2022

Dealership Rating
Employee Rating

I was in an out in a timely manner, everyone was very kind and took great care of me and let me know where my car was every step of the way! More

by Macy Haase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Serena Montez

Jul 09, 2022

Nissan of Wichita Falls responded

Thank you for the great review, Macy! We sincerely appreciate your business!

July 08, 2022

Dealership Rating
Employee Rating

I love the service team they’re awesome! Especially Jorge and Chase they always take good care of me. I don’t trust anyone else to service my vehicle. More

by ACARMAN63011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Serena Montez , Chase Picard

Jul 08, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review, Alicia! We sincerely appreciate your business and look forward to helping you out with your future vehicle needs!

July 08, 2022

Dealership Rating
Employee Rating

Hello. . On a Monday morning, discovered one of my tires had been slashed. I called Nissan dealership and they were at my locale in minutes. T; hey came out More

by helenabev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Serena Montez , Garrett Bodkin, Chase Picard

Jul 08, 2022

Nissan of Wichita Falls responded

Thank you for sharing your experience, Ms. B! We appreciate the 5-star review and we are so happy that we were able to help you out. Please let us know what we can do for you in the future!

Jul 08, 2022

helenabev responded

Good afternoon gentlemen: Thank you again for your wonderful response in my time of need; nothing felt worse than feeling vulnerable. You are all a blessing to me and the City of Wichita Falls! I had spoken to a former tow truck company about Nissan Wichita Falls and he responded by saying "you are good people!" v/r Ms B

Jul 08, 2022

Nissan of Wichita Falls responded

Thank you for the kind words! We are thankful for customers like you!

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