Jorgo Ndina | Page 48

The Salesperson is the Main Ingredient The purchase procedure for our new Highlander was just average. The first salesperson did not return my calls so I shifted to a different salesperson The purchase procedure for our new Highlander was just average. The first salesperson did not return my calls so I shifted to a different salesperson. That salesperson was great. Knowledgeable on the car and features. But management over the salesperson was less than satisfactory. I asked for an adjustment to the discount and the manager offered up an adjustment on the trade-in value. Not what I was expecting. And then the manager entered the wrong code for the interior when placing the order and the car arrived with the wrong interior; So had to wait while they found a substitute and added options to get the car to what was ordered. More

by EDMORDY Verified Customer Verified Customer

Report | Print

Amazing experience! Jorgo was wonderful to work with! I really appreciated his help and felt that he was really looking out in our best interest! I have never felt that w Jorgo was wonderful to work with! I really appreciated his help and felt that he was really looking out in our best interest! I have never felt that way at any other dealer or with any other sales person. I would highly recommend Jorgo and Heiser Toyota and would absolutely come back again - however, I hope I don't have to and the Yaris runs me many more years. Thanks again, Kayla and Marina More

by KODETK16 Verified Customer Verified Customer

Report | Print

EXPERIENCE WAS NOT AS GOOD AS AT BOUCHER WHEN I BOUGHT FORD THE SALESPERSON WAS WONDERFUL. I MADE A REASONABLE (BUT LOW) OFFER. THEY KEPT NICKELING AND DIMEING AND STALLING. THEY TOOK MY TRADEIN AND KEPT IT THE SALESPERSON WAS WONDERFUL. I MADE A REASONABLE (BUT LOW) OFFER. THEY KEPT NICKELING AND DIMEING AND STALLING. THEY TOOK MY TRADEIN AND KEPT IT OUT OF SIGHT FOR 1 & 1/2 HOURS, SO I COULDN'T LEAVE. IT WAS LIKE HOLDING ME HOSTAGE. FINALLY, AFTER MY ANGRY FINAL OFFER, THEY RETURNED MY TRADEIN, I WANTED TO LEAVE, BUT THEY FINALLY ACCEPTED MY HIGHER OFFER. More

by ALWEISS4 Verified Customer Verified Customer

Report | Print

Customer satisfaction oriented The appointment went quick, they knew what they were doing, had the parts ready, could have gone better. There were covers on the roof rails that were The appointment went quick, they knew what they were doing, had the parts ready, could have gone better. There were covers on the roof rails that were missing that everyone missed when vehicle was delivered. After a week, this was discovered by me when I was investigating a kayak rack. I called Jorgo, he ordered the covers for me. When I arrived, they were ready. There was no charge to me and the appointment went quick. Thanks to Jorgo and parts. More

by GLUCKOW Verified Customer Verified Customer

Report | Print

Repeat customer Great experience. I've purchased in the past & more than likely will again in the future. I've never had a bad experience at this dealership. Great experience. I've purchased in the past & more than likely will again in the future. I've never had a bad experience at this dealership. More

by pscorpio75 Verified Customer Verified Customer

Report | Print

Excellent! My car was done in less time than I expected. The Heiser technicians were knowledgeable about what needed to be checked on my car and then explained My car was done in less time than I expected. The Heiser technicians were knowledgeable about what needed to be checked on my car and then explained the results of my car to me. More

by MOULLRICH2004 Verified Customer Verified Customer

Report | Print

Going above and beyond What can I say. In the few times that I have purchased a car I go into any dealership with a level of skepticism. Ready for the "pressure sell". Then What can I say. In the few times that I have purchased a car I go into any dealership with a level of skepticism. Ready for the "pressure sell". Then I met Jorgo (pronounced like Georgio) and the Heiser Toyota Team. I came in armed with the exact cars that I was interested in. Jorgo asked a couple questions about what I was looking for and that was really it. He made sure that the cars were in inventory and then gave me the opportunity to drive them and review them. I left after having ample time to look at the cars I was interested. At no point did I feel like I needed to buy any vehicle before leaving. I did decide to purchase one of the vehicles that I had test drove. There was a chip in the paint on one of the doors that I needed them to take care of, which they agreed to before purchase. I agreed to take delivery early the next week to provide enough time for the body shop to take care of the chip. The biggest challenge that I had was a death in the family that required the paperwork to be completed sooner. We scheduled time to complete the paperwork on a Friday and the plan (my plan) was to take delivery the following Monday. We came in at the end of the day on Friday to complete the paperwork and payment, etc. Much to my surprise Jorgo led us out to the delivery bay and showed us that the car was ready to go. So not only did they set it up so that we could complete all of the paperwork, but they also delivered the car to us 3 days early with a nice, clean, beautiful paint job. The chip was repaired and the car looked like new. Overall Jorgo Ndina and Steve (Sales Manager) made this process fantastic. They made my day by getting the car done way before expected and I left a very satisfied customer. I know that I will be looking at the Heiser Toyota inventory first the next time I am looking for another vehicle. More

Report | Print

Great leasing experience Based on on our interaction with internet leasing manager, on site sales man, finance department and attractive leasing package/pricing, we again felt Based on on our interaction with internet leasing manager, on site sales man, finance department and attractive leasing package/pricing, we again felt we were at the right place. Jorgo helped us understand the basic to complicated features of the car in a very helpful, unrushed manner. We learned a lot and felt Heiser Toyota "earned our business" More

Report | Print

Easy buying experience Worked with Al , pricing was straight forward. Al is very personable, and easy to deal with. Dealership is bright and clean, nice customer lounge als Worked with Al , pricing was straight forward. Al is very personable, and easy to deal with. Dealership is bright and clean, nice customer lounge also. Would highly recommend. More

Report | Print

Highlander review Jorgo was very courteous and professional. Even though it was a late model used car he took the extra time to explain the options and features. Don' Jorgo was very courteous and professional. Even though it was a late model used car he took the extra time to explain the options and features. Don't like the follow up add on sales tactics. More

Report | Print